Chapman's Printing & Graphics Inc.

Initial Business Response /* (1000, 5, 2016/11/24) */
Contact Name and Title: Greg B[redacted]
As soon as I was aware of this Tuesday. We sent one of our employees to switch out her bed.

Gary, the store manager, spoke to the customer and worked out were will deliver the back ordered piece when it arrives.  Unfortunately there was a issue on the manufacturing side that has caused the material/fabric to be delayed causing back orders on the particular product line.

I am rejecting this response because:
I purchased furniture from Colfax furniture with a 5 year warranty and Colfax refuse to honor the warranty. I previously filed the complaint with the Revdex.com and I was under the impression that Colfax was going to honor the warranty; however they have refused to. Colfax remains elusive when I attempt to reach out to them. Colfax honor the warranty that motivated me to purchase furniture.

I have spoken to Mr. [redacted] and we are delivering a new sectional to him. He reselected a sectional in the Winston store and Terry in customer service has called him,Saturday, to set up a delivery time.

Hi, I will be happy to offer her a 15% refund as a discount. Usually we do a 5-10% discount for floor models.... I am sorry that there has been a communication problem.  The store manager can take care of the refund.  If this is satisfactory, I can have the refund processed...

ASAP. Thank you,Greg

Initial Business Response /* (1000, 5, 2016/03/09) */
Contact Name and Title: Robin W[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@colfaxfurniture.net
Mrs. [redacted] did not make a purchase with Colfax Furniture. The sales contract is between [redacted] and...

Colfax Furniture. Mr. [redacted] signed the sales contract which identifies which pieces of furniture that he bought and a copy is given to the customer. His paperwork clearly states the items that he purchased. Mr. [redacted] also approved the amount that he was financing and signed the paperwork. Upon departure Mr. [redacted] was given all information regarding financing as well as the contact information for [redacted], but at no time was there any mention of confusion on financing terms or his selection of furniture that he financed.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except this response because as previously explained, we were not given the opportunity to review and confirm what was purchased OR provided the correct information.
The information that was provided was FALSE and never discussed.
Final Business Response /* (4000, 9, 2016/03/13) */
From: Robin W[redacted]
Sent: Saturday, March 12, 2016 10:58 AM
To: [redacted]@greensboro.Revdex.com.org
Subject: FW: Revdex.com Complaint Case# [redacted] (Ref#29-1494-[redacted]-8-3100)
I could not locate a way to scan in all the information. You will find attached the financing agreement which was signed by [redacted]. Again, this contract is between [redacted] and Colfax. [redacted] is not on any paperwork or signed any paperwork. You will also see the sales order which [redacted] signed and agreed to his purchase as well as where Mr. [redacted] signed for picking up and the waiver for refusal of inspection. According to the sales order and his signature Mr. [redacted] agreed to the purchase of the Salsa bedroom group including the dresser and mirror. Mr. [redacted] also purchased a storage bench and a mirror. The sales order was reviewed with Mr. [redacted] before he signed.
Again, I would like to say Mrs. [redacted] has no claim to Colfax Furniture, the financing terms or what was purchased. This entire process was handled between Mr. [redacted] and Colfax Furniture.
Please see all attached paperwork with signature from Mr. [redacted]. Should you need any further information please do not hesitate to contact me.
Regards,
Robin W[redacted]
Store Manager
Colfax Furniture and Mattress of Winston Salem
[redacted]

Initial Business Response /* (1000, 6, 2015/08/27) */
Contact Name and Title: Jan L[redacted]-Operations Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@colfaxfurniture.net
All furniture has been returned by customer and she has received a full refund.
Initial Consumer Rebuttal /*...

(2000, 8, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/04/19) */
Our customer picked up her bed on 4/11/2016. We had the customer conduct an inspection at the time of the load out and she did not refuse any of the items as should be done per Colfax policy if there are damages.We did receive the customer's ...

complaint on 4/12/2016 and are working with the manufacturer to get the issue's resolved. As all of our warranties go through the manufacturer it can take up to a week to get a response from them especially during Furniture Market. If the manufacturer responds to the customer favorably we try to service the issue as quickly as we can if we have the merchandise in stock.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been dealing with them for 2 weeks now and instead of replacing my whole bed because there was problems with all of it they are only gonna replace two pieces and fix one. It has taking way to long and I have asked for my money back in which they have refused to give it to me!!! I will never go to this store again and I will not refer anyone there either!!

Initial Business Response /* (1000, 6, 2016/10/18) */
We attempted several times to explain our Manufacturer's warranty policy to the customer and offered several ways we could take care of the issue she was having with her piece. She was not interested in any of our solutions. We have now...

offered to pick her pieces up for a full refund. This will be done on 10/21/2016.

I spoke to the customer today to let him know that we will be setting up a service cal with a repair company today for him.