Dear Mrs***,
Hi, I am writing in regards to Case Number ***-*** ***We would like to express our sincere apologies for the problems Mr
*** has experiencedWe requested images of his grill in order for us to
determine what
parts were needed for replacement
Manufacturer’s warranty for the grill Mr*** purchased
is for a period of one year on all partsPlease find enclosed a copy of the
limited warrantyThe date of purchase we have on record is 7-1-Mr***’s
limited warranty has expired.
If this information
is incorrect, please send us a copy of your sales receipt or some form of proof
of purchaseWe would accept a copy of a bank statement (Credit Card
Statements, Canceled Check, etc.) Please blacken out private information such as
credit card numbers, balances, account numbers, and etc We would gladly review Mr***’s claim
We would like to recommend some of our products that will
help protect the grill and prevent rust through. We offer a commercial strength grill cleaner
that will cut grease and carbon build up Grill cleaner and a grill brush can be used on
interior and exterior surfaces of the grillPlease do not use the grill
cleaner around graphic areas such as the control panel. We also offer high temperature grill paint
that can be used to touch up areas on the exterior of the grillIf surface
rust starts to develop, use a light grade of sand paper to remove surface rust
Wipe sanded areas clean and clean area with a mixture of water and vinegar Wipe area with a dry cloth and spray sanded
areas with the high temperature grill paintPlease allow the paint to dry to
hours Never paint the interior of
the grill
We are willing to
work with Mr***, we had offered 15% discount off all repair parts The parts that were included were the left and
right cart, and bottom shelf. These
parts came to a total of $ with the 15% discountMr*** declined
the offer
Reviewing the images
Mr*** submitted; the firebox was not included in the initial price quote
We truly value Mr*** as a Char-Broil customer and are willing to offer
these parts (left and Right Side Cart and Bottom Shelf) including the firebox
for $We will gladly waive Shipping and Handling costIf Mr***
would like to take advantage of our offer, please contact me at ###-###-####
Extension ***My available hours are Monday through Friday from A.Mto
P.MEastern Standard Time
Thank you,
*** ***
Char-Broil, LLC
Dear Mrs***,
Hi, I am writing in regards to Case Number ***-*** ***We would like to express our sincere apologies for the problems Mr
*** has experiencedWe requested images of his grill in order for us to
determine what
parts were needed for replacement
Manufacturer’s warranty for the grill Mr*** purchased
is for a period of one year on all partsPlease find enclosed a copy of the
limited warrantyThe date of purchase we have on record is 7-1-Mr***’s
limited warranty has expired.
If this information
is incorrect, please send us a copy of your sales receipt or some form of proof
of purchaseWe would accept a copy of a bank statement (Credit Card
Statements, Canceled Check, etc.) Please blacken out private information such as
credit card numbers, balances, account numbers, and etc We would gladly review Mr***’s claim
We would like to recommend some of our products that will
help protect the grill and prevent rust through. We offer a commercial strength grill cleaner
that will cut grease and carbon build up Grill cleaner and a grill brush can be used on
interior and exterior surfaces of the grillPlease do not use the grill
cleaner around graphic areas such as the control panel. We also offer high temperature grill paint
that can be used to touch up areas on the exterior of the grillIf surface
rust starts to develop, use a light grade of sand paper to remove surface rust
Wipe sanded areas clean and clean area with a mixture of water and vinegar Wipe area with a dry cloth and spray sanded
areas with the high temperature grill paintPlease allow the paint to dry to
hours Never paint the interior of
the grill
We are willing to
work with Mr***, we had offered 15% discount off all repair parts The parts that were included were the left and
right cart, and bottom shelf. These
parts came to a total of $ with the 15% discountMr*** declined
the offer
Reviewing the images
Mr*** submitted; the firebox was not included in the initial price quote
We truly value Mr*** as a Char-Broil customer and are willing to offer
these parts (left and Right Side Cart and Bottom Shelf) including the firebox
for $We will gladly waive Shipping and Handling costIf Mr***
would like to take advantage of our offer, please contact me at ###-###-####
Extension ***My available hours are Monday through Friday from A.Mto
P.MEastern Standard Time
Thank you,
*** ***
Char-Broil, LLC