Char-Lynn Group Homes

To Whom it May Concern,The parts were ordered for this customer and they are inWe are ready to schedule a time with the customer to go out and fix this furniture.As far as the floor model, the customer was given a discount to take the floor model at the time of purchase.Thank you,Travis M [redacted] Park Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowYes, the repair people were very good, when they came to fix the furniture they said they have never seen new furniture by [redacted] with this many problems, they said they did what they could At first it did seem that it was repaired, the couch is put together with "L" brackets to re-affix the arm to the frame (couch was about 6-months old, this is normal??), The recliner they replaced the whole bottom mechanism, they did not add any padding to either the couch cushion nor the recliner cushion The recliner seemed OK, but very hard to open and close It is again leaning to the left and it still is very hard to open and close plus it makes a lot of noise and there are times it springs open by itself We are not trying to give anyone a hard time just want it fixed so we do not have to worry about it any longer Their last reply said if there were problems they would deal with them, well there are still problems to deal with [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
All details of the issues that are unresolved appear in the first attached document. The following are also included in the document.In light of Park Furniture's reply, I would like to get my money back (as per their written offer - see 2nd attached document). I would prefer to pick up the refund & need to know when & where to do so.I have purchased a replacement mattress/box spring from someone else which will be delivered Friday 9/9/16. I need to know if Park will pick up their mattress/box spring on that day or if I should have the delivery people dispose of it? I need to know before 7am 9/9/
Regards,
*** ***

*** said they will replace the reclinerWe will get one ordered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
-Attn.: *** *** ***Hi, Well they did come and fix the furniture. They totally replaced the bottom mechanism on the recliner and found the the arm on the couch was broken/separated from the main frame so the screwed in two small “L” brackets to try and hold the arm to the frame, we shall see. The bottom of the recliner is now not sitting on the floor but the top portion is still leaning very much to the right. The repair people were excellent and did as much as they could. Still very disappointed that the furniture is only months old and seems to be falling apart, feel this fix will only last for a short period of time. The repair people said they had never seen problems like this with *** Furniture and that usually it is very good and holds up well. What recourse do I have. While the salesman and the sales manager who came to originally inspect the furniture were very nice I do not really think they have the expertise to determine what is mechanically or structurally wrongAs far as we are concerned the furniture is not permanently fixed only temporally patched.What is our recourse now?*** * *** ***

To Whom it May Concern,The parts were ordered for this customer and they are in. We are ready to schedule a time with the customer to go out and fix this furniture.As far as the floor model, the customer was given a discount to take the floor model at the time of purchase.Thank you,Travis M[redacted]...

Park Furniture

Revdex.com: Can we upgrade it to a power recliner, as we originally wanted?   I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the delivery delay. That definitely was our fault. However, we cannot give this customer a mattress that costs double what she purchased. I'm sure that she tried the first one out before buying it $800 for the Bellagio mattress box spring is a very good price Thedifference would...

then be $380 + tax. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Yes, the repair people were very good, when they came to fix the furniture they said they have never seen new furniture by [redacted] with this many problems, they said they did what they could.  At first it did seem that it was repaired, the couch is put together with "L" brackets to re-affix the arm to the frame (couch was about 6-7 months old, this is normal??), The recliner they replaced the whole bottom mechanism, they did not add any padding to either the couch cushion nor the recliner cushion.   The recliner seemed OK, but very hard to open and close.  It is again leaning to the left and it still is very hard to open and close plus it makes a lot of noise and there are times it springs open by itself.  We are not trying to give anyone a hard time just want it fixed so we do not have to worry about it any longer.  Their last reply said if there were problems they would deal with them, well there are still problems to deal with. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is some what satisfactory to me with the following stipulation: That the warranty be extended an additional 6 months in case the furniture breaks down again in such a short period of time.  Also please note that we were never told that we were buying the floor model nor did we receive discounted prices (see my attached letter) We did request a power recliner due to my husbands disability and were told it was not available, [redacted] does in fact sell it and it is available.  
Regards,
[redacted]