Charay's Engineering Service, Incorporated

Complaint: [redacted] I am rejecting this response because: I supplied you with an EOBI would be happy to schedule this conference call Regards, [redacted]

Please be aware: Response regarding Ms [redacted] insurance and billing concerns are forthcoming from our business office.Regarding the assertions relating to her medical care and treatment, those matters are federally protected under HIPAA and will be responded directly to the consumer.Respectfully, [redacted] ***, Director of Risk Mangement

College Station Medical Center has reviewed the Mr [redacted] grievance and we are happy to respond Per Mr [redacted] insurance plan he had a $deductibleAt the time of service, Mr [redacted] had not met his deductible for the yearThe contracted rate with [redacted] for that service was less than Mr [redacted] remaining deductible Since the contracted rate was lower than the remaining deductible, College Station Medical Center billed him for the contracted rate If Mr [redacted] deductible had been met at the time of service, he would only have been responsible for 20% of the contracted amount College Station Medical Center strives to provide excellent customer service to our patients and we strongly regret the misunderstanding between Mr [redacted] and our staff

College Station Medical Center has reviewed the Mr*** grievance and we are happy to respond Per Mr*** insurance plan he had a $deductibleAt the time of service, Mr*** had not met his deductible for the year. The contracted rate with *** *** * *** *** for
that service was less than Mr*** remaining deductible Since the contracted rate was lower than the remaining deductible, College Station Medical Center billed him for the contracted rate If Mr*** deductible had been met at the time of service, he would only have been responsible for 20% of the contracted amount College Station Medical Center strives to provide excellent customer service to our patients and we strongly regret the misunderstanding between Mr*** and our staff

Based on the documents that we were able to pull from *** ***, the insurance plan became effective on Dec1, 2014. His visit to our ER on Nov11, was prior to the effective date of the policy. We would be happy to schedule a conference call with Mr*** and *** *** if Mr*** would provide us with proof of coverage during the period including November 14,

Complaint: ***
I am rejecting this response because:
I took the same prescription and took it to *** * *** *** *** *** and had a month's worth of therapy done with the same prescription for a copay each time I went. The co-pay was $30. My insurance covers physical therapy like a doctor's visit with a co-pay. There's no deductible applied. I have all of my receipts from *** * ***. The Med's person, ***, said after I received the first physical therapy visit that I would have to pay a deductible plus 20% of all the cost of the therapy and if they had informed me of this up front, I would have gone somewhere else. And also my wife was receiving physical therapy at the same time from *** *** and all she paid was a $co-pay with no deductible which she has receipts for. I also received a letter from the Med dated 9/13/from *** * *** and in this letter he says "no matter where I received physical therapy, I would have had to pay the deductible plus the 20%, after the deductible. He's wrong. I have the original letter.Regards,*** ***

Complaint: ***
I am rejecting this response because: I supplied you with an EOBI would be happy to schedule this conference call.
Regards,
*** ***

Please be aware: Response regarding Ms*** insurance and billing concerns are forthcoming from our business office.Regarding the assertions relating to her medical care and treatment, those matters are federally protected under HIPAA and will be responded directly to the
consumer.Respectfully, *** ** ***, Director of Risk Mangement

Thank you for your inquiry on behalf of *** *** Mr*** concerns were investigated by our business office team. At this time we will not be able to accommodate Mr*** request that we correct his credit bureau reports.We would welcome the opportunity to revisit the
matter if Mr*** would supply proof of insurance coverage that would include the date of service (November 2014) Thank you for allowing us this opportunity to respond to his concerns.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I have already finished proof of coverageI have also submitted EOB from the date of servicePlease see attachedIt is not my fault you people are unaware of how to properly file claimsClearly states the member responsibility is $0.00.
Regards,
*** ***