Charay's Engineering Service, Incorporated

College Station Medical Center has reviewed the Mr. [redacted] grievance and we are happy to respond.  Per Mr. [redacted] insurance plan he had a $400 deductible. At the time of service, Mr. [redacted] had not met his deductible for the year. The contracted rate with [redacted] [redacted] for...

that service was less than Mr. [redacted] remaining deductible.  Since the contracted rate was lower than the remaining deductible, College Station Medical Center billed him for the contracted rate.    If Mr. [redacted] deductible had been met at the time of service, he would only have been responsible for 20% of the contracted amount.  College Station Medical Center strives to provide excellent customer service to our patients and we strongly regret the misunderstanding between Mr. [redacted] and our staff.

Please be aware:  Response regarding Ms. [redacted] insurance and billing concerns are forthcoming from our business office.Regarding the assertions relating to her medical care and treatment, those matters are federally protected under HIPAA and will be responded directly to the...

consumer.Respectfully, [redacted], Director of Risk Mangement