Chargin, Iturbe, Hunt, & Chin Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I finally received a full invoice from the billing department and paid the invoice completely however I am still receiving calls from a collection agencyAs previously stated this matter never should have been reported to collections and I want confirmation that this will not show upon on my credit report as a default or anything other than paid in full on time as I was trying to work with Tufts to have this paid and it wasn't until after I reported them through the Revdex.com that I actually received the invoicesI also want all collection calls to cease as this has been paid in full as of the date I received the full invoice
Regards,
*** ***

Please be advised that I left a voice mail message for party to call me back directly at ***.Thank you for contacting our office.Regards, ***

Please assist us in noting complaint # - *** for *** *** have been resolved today and patient has been contacted by phone.For some reason, I did not get the notification on this complaint until today.I hope there is no glitch on my end.Thanks, *** ***

Please be advised that I left a voice mail message at *** with my direct phone number of ***.I will try calling the patient again if I do not hear back by today. *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the issue is still unresolvedIt is not always convenient for me to talk on the phone while I am at work because it is often busyI would appreciate it if the business would contact me via email with a solution to the problem My email is ***
Regards,
*** ***

Please be advised that the Tufts Medical Center billing office has contacted the *** Collection agency and reported the recent payment that patient paid. Patient has been contacted as well. *** Collection agency has a zero balance for this patient I advised the patient that there were no adverse reporting to the credit bureau

My associate, *** will be responding to Mr*** via email Also, we plan to follow up with a phone call to Mr*** to make sure we guide him properly on what steps is necessary to clear with the credit bureaus

We will process your refund immediately, expect payment in the next 7-business days. We apologize for any delay

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
No one has tried to contact me since the initial call on Friday. I called Tufts on Thursday but was not able to speak to Sue at that time and haven't not received a call back. The message from *** required a response in this Revdex.com system. Not sure if "reject" is appropriate since no resolution was offered that I can reject but "accept" certainly does not apply
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my is***s and/or concerns in reference to complaint # ***.
[First of all, I contacted Tufts Medical on May 2nd then again in August then again in September I was told in August that the collections agency was contacted and that it would have taken about days from the initial contact in May to be removed from my report I also contacted all three credit bureau's at that time as well, but according to them nothing had been sent from the collections agency I was then told in August it would be about another days Second, I do share a similar name with my father but not exact Also, why is it that this information made it to the collection agency without verification of full name, address, DOB, SS# etc And, why has the balance been dropped and not wiped? Who's been paying it? Who's been updating this? This should never have happened and no one should have to go through this much trouble to correct something that was not their mistake to begin with Third, the voicemail from today was left minutes after this response and not this morning Nice try.]
Regards,
*** ***

Dear Sir/Madam,I wanted to confirm receipt of your inquiry and will review the account today I will review the patient's account and contact the patient's father today.Regards, *** ***

Please be advised that my associate, *** *** left a message for Mr*** *** She has called the collection agency on behalf of the patient's father (who is our patient) to advise them to remove the adverse rating off his record since it was the father who has passed away. They
responded stating that they requested removal of adverse rating back in June 2016. It is now up to credit bureau to assist the son. The collection agency will send letter to the son stating the Mr*** was removed from the collection agency. Father and son had the same name. *** will advise the son that he would need to contact each credit bureau to dispute the adverse reporting. *** already left a voice mail message this morning

We have received the complaint #-***. I wish to advise that I left a voice mail message for patient's parent, *** ***.I provided my direct phone number and office hours so that the parent can call me back to assist on inquiry.-***

Not sure if my initial message came through to you today.I left a voice mail message for the patient, *** *** at the day time phone number you provided.I will definitely be able to assist this patient when she calls me back. My direct office number has been provided on the day time
voice mail.*** ***Patient Advocate/Manager of Billing

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
We still do not have confirmation from *** *** *** that they have accepted the corrected claim
Regards,
*** ***
?
?

I did not hear back from the patient, *** ***.? I left a voice mail for him yesterdayTherefore, I decided to call him again today and had the opportunity to speak with him.I advised that we are waiting for a department response and I will call him with the outcome.? In addition, I
provided Mr*** my direct contact number as well.Regards, ***

Patient - *** *** (Revdex.com complaint # - ***)Patient finally called me back about mins ago.? I explained that we have medical notes stating that he did receive the services and that we bill appropriately.? I suggested he obtain copies of his medical records.? The phone number for medical records department was provided to him.? He did state that he will pose his other concern with our Patient Relations office and phone number was provided to that office as well.My case is now closed.Thanks ***.? ***

Please be advised that I tried to contact the patient at the day time phone number of? [redacted]? I left a voice mail to advise patient that my associate, Sue Smith will be trying to contact him? next Monday? if we do not hear back from the patient today.Thanks, [redacted]