Charima's Auto Sales, Inc.

we are still having problems with car starting since we got it, dosnt want to start in mornings at allBattery is goodNothing left on when we turn it all but need to charge it daily to start

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not want to get into a he said she said but now they are saying they didn't see anything obvious on the frameAnyone who is under this truck would have to be blind or purposely overlooking the rot that is on this frameAlso bringing up the fact that it was undercoated is for what reason? That they couldn't see it? I doubt the car was undercoated prior to being traded inThey have also stated to me in a text message that they are confident that they could repair it and make it better than newHow? By replacing the frame? I do not feel confident that the repairs would be anything more than a quick cover up of the rotIt was there when they purchased the truck and chose to overlook itAlso I did file a complaint with the DMV because it is mind blowing that they can inspect it and pass it then say "oh well sorry didn't see it and now we'll fix it"Long after the the check has clearedThe whole experience is a very unfortunate one and very disappointingI have also included pictures of the frame Regards,*** ***

To Whom It May Concern, First off I would like to thank you for the opportunity and your time to explain my side of the story. In response to the above complaint regarding the *** *** which was purchased by *** * *** on 11/28/with the mileage of
128944. We purchased this vehicle on 11/10/and immediately after this purchase this vehicle was brought into our service department and went through a pre-inspection before it was listed for saleDuring this pre-inspection we had noticed that this vehicle required certain repairs in order for this to pass inspection such as brakes, front end bearings, and front wheel speed sensors, also at this time a visual inspection was done of the frame as well as other parts of this vehicleThe only thing that was obvious at that time was that the vehicle had just recently been undercoatedThe frame looked good and to be all solid and there was no evidence at that time of any frame damage. on December 11th, Mr *** contacted and sent pictures by text messageHe stated that he was at a repair facility and had the truck looked over and the mechanic found spots on the rear end of the frame that had some rot spots on it, this mechanic also stated his opinion that this vehicle should have never passed inspectionThe pictures that were sent by text were very hard to make out and it was stated to Mr*** that we would have liked the opportunity to inspect this vehicle and make any necessary repairs free of charge to him. After the text messages his wife (Joanne) contacted our office and spoke with the owner John *** and made arrangements to drop this vehicle off for us to inspect and repair free of charge to them. About and hour or so later Mr*** text again and stated that he was not bringing the truck back in for us to look at it or repair itHe stated that he was filing a complaint with the department of motor vehicles and that he did not trust us. My main problem with this whole situation is that I was never given the opportunity to look at Mr***"s complaint and to see exactly what the issue was in which I was willing to work with Mr*** to see if we could have resolved this issue, but instead Mr *** has chosen to take this routeIn which I have no resolution for. Sincerely, John ***

I am writing you in regard to a complaint filed with your company with the assignedID#*** for *** and *** ***.In response to the *** most recent complaint of the vehicle not starting, this wasnever mentioned before as you can see by their numerous complaints and invoicesThe*** has put mile on this vehicle since the time of sale, I recommend they takeit back to *** *** Auto Tech to determine the problemAs for the most recentinvoices for repairs, as of the last complaint from the *** they stated that they werenot able to drive this vehicle at all due to the vehicle needing so many repairsI havenoticed from the mileage on the invoice dated 10/10/from *** *** Auto Techwhich is The mileage at the time of sale was which means that thisvehicle was driven miles before the repairs were completed by *** *** AutoTech.At this point with the regards to the *** and their vehicle I feel as if they are tryingto benefit from the purchase of this vehicle from meAfter dealing with them for over aweek, and the loaner car in which I may add I was not obligated to loan them regardlessof the smell of the dogI did it as a favor for them so that they would have time to decideand look at apartments and houses so that they could moveFrom the fighting betweenthe two of them on which vehicle, test driving many vehicles not only (2) two as theyhave so stated, to *** *** always complaining and crying that her husband wasdriving her nuts and screaming at her over this car and never mentioning the fact that shewas unsatisfied and also never hearing a word from *** There is an awful of twistingof taking place hereI know that during the purchase of this vehicle it was mentionedhow they had hired a lawyer and had sued the finance company *** *** inwhich they are financed nowI was also told by the *** at this time they were alsobeing evicted from their premise and had to move immediatelySo now I am wonderingif after a week of deciding if more things were not decided on as well.Sincerely,John ***

I am responding to this complaint for the second time over this matterAs far as the customers complaint, Any rot spot on the back of the frame can be cut out and replaced and professionally welded in to placeThis repair would then be primed and undercoatedPictures can be taken through out this process as the repairs are made which will show that this is just not a cover up at no cost to the customer. So if this customer would like to have this problem resolved he can call us and make an appointment for the repairs to be completed. Sincerely, John ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We received a letter from DMV stating my license will be suspended 11/20/unless I pay $When I called DMV, they stated the check written by the dealership on 8/31/for my registration bounced, so now I have to pay $for the registration, and a penalty of $because of something the dealership didI already paid $for registration according to the sales contractWhy did I have to pay so much, and now have to pay more?Regards,*** ***

To Whom it May Concern,I was made aware of the transaction that took place on 8/31/in regards to customer registrations was not honored by my bank yesterday 10/26/I made contact with the Department of Motor Vehicle yesterday on 10/26/and Sent an over night payment of certified funds to this department to rectify this matter in fullThe Department of Motor Vehicle in Albany received this payment at 9:this morningMr *** will find if he call the Department of Motor Vehicles @*** he will see that this matter has been fully resolved. Sincerely,John ***

Consumer called , now with the cold, fan making noise and car will not heat or defrost