Re: Complaint ID [redacted] Dear T [redacted] In response to the customer’s reply to complaint [redacted] , we are able to provide copies of the affidavit for mechanic’s lien by [redacted] *** against the customer and the release of said lien (documents attached) In regard to the heating issues during the home construction, as stated in our previous reply, there were many factors that led to the delay in the gas lines being laid that were outside of Charis Homes’ sphere of influenceUsing propane heat was truly the last resort, a fact that was explained to the homeowners by the Charis Homes project manager A review of messages and comments in our online customer portal do show some discontent on behalf of the homeowners, however, it also shows prompt response from Charis Homes’ staff and detailed explanations of the building process, construction progress and any delay in the construction of their homeThis review also shows that any and all home warranty claims (submitted by the homeowners since taking possession of the home) have either been completed, are in the process of completion, or are scheduled to be addressed at the time of their 11-month warranty review Concerning the “thank you” card sent by the customer’s wife, it states: “Just wanted to say thank you for the personalized address labelsThat was very kind of you to send them they will definitely be used! We are settling in and enjoying our new home very much! Many blessings to you!” A scan of the card has been included for review As agreed upon in our contract, Charis Homes has constructed a home that exceeds building codes than that of a standard home, is energy-efficient, and aesthetically soundSince Charis Homes is currently addressing the homeowner’s warranty claims, it is unclear what further steps we need to take in order to provide the homeowner with a satisfactory resolution to the complaint submitted to the Revdex.com Regards, The Charis Homes Team
Re: Complaint ID [redacted] Dear T [redacted] In response to the customer’s reply to complaint [redacted] , we are able to provide copies of the affidavit for mechanic’s lien by [redacted] *** against the customer and the release of said lien (documents attached) In regard to the heating issues during the home construction, as stated in our previous reply, there were many factors that led to the delay in the gas lines being laid that were outside of Charis Homes’ sphere of influenceUsing propane heat was truly the last resort, a fact that was explained to the homeowners by the Charis Homes project manager A review of messages and comments in our online customer portal do show some discontent on behalf of the homeowners, however, it also shows prompt response from Charis Homes’ staff and detailed explanations of the building process, construction progress and any delay in the construction of their homeThis review also shows that any and all home warranty claims (submitted by the homeowners since taking possession of the home) have either been completed, are in the process of completion, or are scheduled to be addressed at the time of their 11-month warranty review Concerning the “thank you” card sent by the customer’s wife, it states: “Just wanted to say thank you for the personalized address labelsThat was very kind of you to send them they will definitely be used! We are settling in and enjoying our new home very much! Many blessings to you!” A scan of the card has been included for review As agreed upon in our contract, Charis Homes has constructed a home that exceeds building codes than that of a standard home, is energy-efficient, and aesthetically soundSince Charis Homes is currently addressing the homeowner’s warranty claims, it is unclear what further steps we need to take in order to provide the homeowner with a satisfactory resolution to the complaint submitted to the Revdex.com Regards, The Charis Homes Team