We received the complaint for [redacted] *** We have looked into the manual and read what [redacted] is stating It also states that if you use the vehicle for off-road or towing the fluid should be changed The reason why it was suggested for [redacted] to change the fluid is because the fluid was dirty upon inspection We did realize our Advisor did not explain this to [redacted] properly We are giving [redacted] back the money for the differential fluid change at the amount of $(which is what he actually paid) due to lack of explanation Our [redacted] , [redacted] did leave a message for [redacted] to call him back at ###-###-#### to make arrangements for him to get his money back Thank you for giving Security Dodge Chrysler Jeep Ram the opportunity to correct this matter.Sincerely, [redacted]
Please understand that my intention from the first time we talked which was a little over two weeks ago, was to try to resolve a three year old problem. I'm sorry we could not meet the one hour time schedule that we had allottedUnfortunately things do come up(especially when dealing with
third parties) where we can not always deliver things in the timely manner that we would likeIn my haste to try and get a problem that as you say has been going on for three years corrected I should have allowed for for any unforeseen issues that could and did ariseI should have realized that a year old issue was not going to be rectified in one hour, let alone three hours for that I'am truly sorryI will be crediting you back the $for your inconvenience As soon as the DVD's come back we will notify you. Thank You,*** *** ***Security Dodge Chrysler Jeep Ram
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
** *** is an absolute Liar and I am notsurprised as he and *** *** *** spent the better part of two weeks lyingto me every chance they got I calledhim a few days after I picked up the car so again weeks is a lie, and toldhim I had the documentation that showed the damage that they did to my vehicle,so once again him saying he asked for the documentation is a lieOnce Iconfirmed to him that I had this documentation, his whole tone changed, his immediateresponse was "do not call here again, you are no longer welcome atSecurity Dodge" I NEVER once used any foul language, another lie.The bottom line is Bill Davolio told me thatSecurity dodge fixed my car, not only did they not fix it but his mechanics didnew damageThey did not fix the original problem, they did not fix the damagethey caused, they did not even mention the new damageThey lied and cheatedand tried to get away with whatever they could** *** in his response said he asked forthe documentation regarding the damage, trying to make it seem like he wasgoing to take care of it, well I have that documentation so now is he going totake care of it?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I had left a message for [redacted] to call me back. He has not done that yet. We would like him to bring his vehicle in to look it over and try to handle all his concerns. Please have [redacted] call me at ###-###-####.Thank you,Minka W[redacted]He can also email me at [redacted]
We received the complaint for [redacted]. We have looked into the manual and read what [redacted] is stating. It also states that if you use the vehicle for off-road or towing the fluid should be changed. The reason why it was suggested for [redacted] to change the fluid is because...
the fluid was dirty upon inspection. We did realize our Advisor did not explain this to [redacted] properly. We are giving [redacted] back the money for the differential fluid change at the amount of $485.34 (which is what he actually paid) due to lack of explanation. Our [redacted], [redacted] did leave a message for [redacted] to call him back at ###-###-#### to make arrangements for him to get his money back. Thank you for giving Security Dodge Chrysler Jeep Ram the opportunity to correct this matter.Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
The General Manager is aware of this customers complaint. He has instructed me to call the customer and schedule him to come in and take care of the problem with this vehicle. He was not aware that the customer contacted the dealership, but is aware now.Thank you,Minka W[redacted]
[redacted] came in with concerns on 04/**/15. We fixed a lot of the concerns, but still had a shut off concern at 50 mph. We found out the transmission was rebuilt a month prior and found the fluid low and burnt. It was possible the clutches were coming apart. We then...
serviced the transmission. The concern was still present as per [redacted]. I asked to see the vehicle, but [redacted] refused to bring it in to us. As a goodwill I refunded his money. [redacted] then called 2 weeks later stating we crossed his spark plugs. I asked [redacted] for a receipt to show the cost and he said he paid cash and didn't have a receipt. I asked to speak to the mechanic, but he got mad and started cursing at me. I then ended the call with him. [redacted]
[redacted]
[redacted]
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I bought a car from them only one year ago. It's a 2013 Dodge Dart. When purchased there was body defects that they promised to repair. So after I bought it I returned to the dealership about a week or so later for repairs. At the time my brother worked for the dealership so he kept me updated to the status of the repair. It took way longer than it should have to get repaired and when I finally got it back they told me that they had to repaint the entire car. So I was pleased with the result. A few months later I started to notice bubbles forming on the paint but it was not too serious. Then the paint began to fully peel off in many locations. At that time I was moving to Philadelphia so I was unable to bring my car in to show them. I did however return to New York in September of 2016 and brought the car to the dealership and asked to see the general manager. I showed him the damaged paint and he asked questions like where I park my car? After he looked at it he said he would investigate the paint job and get back to me. I left all my information and headed back to Philadelphia. I have not heard one thing back from the manager or anyone at the dealership. This car has also experienced a broken stick shift, a broken battery, faulty electronic throttle control, and a broken back up camera. The car like I said is only 2013 and has 37,000 miles on it. There should be no reason for all of this to be breaking down, I'm not a teenager with a new car that trashes it or drives it crazy. Just to and from work and all this is happening to it? I contacted the Revdex.com once before and finally got someone from security dodge to call me back. When I returned their call I got a voicemail and no one has since contacted me. My next step is contacting my lawyer, I was sold a defected lemon and security has done nothing to rectify the situation. I would love to hear from security with their solution to this issue, and either figure a way to fully repair this car to a working 2013 model, or replace the car with an actually working vehicle or buy the car back and lets separate ways.
The vehicle has a rare issue where the Engine needed replacement (covered under warranty). The engine is in, but we have a drive-ability concern. We had a couple of days where we thought it would be ready the next day. We can not offer a refund. We have since contacted the...
customer and notified them that we are at a stand still. We are in contact with FCA (manufacturer) about the issue. Chrysler Engineering was here today to look at the vehicle. They gave us repair procedures to follow. We are looking at possibly having the vehicle completed by Wednesday.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Your attachment could not be opened but regardless I do not accept your response. We discussed at length the use of the soft top. I remember asking how does the hard top come off, how will I use this in the summer since I do not have a garage and [redacted] informing us that the soft top went on and the Jeep could be used like a convertible. [redacted] informed me that the hard top would be stored for free for the first year as a courtesy. If my vehicle did not come with a soft top, then why would I be told about the free storage for the first year? I am willing to pay to fix the scratch,but I maintain that I was told that the soft top was included in my car's package and should be provided to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have supplied the customer with a loaner car as per FCA (Chrysler Corporate), the recall is not available at this time. We have followed Chrysler's procedure and at this time it is left in Chrysler's hands. We are waiting for instructions from Chrysler.
[redacted] came in on the Affiliates program. That would have been an easy deal. He had a control number and picked out a 2017 Chrysler Pacifica. He negotiated much less than the Affiliates price and we had to beat a deal from Westbury. After making the deal he didn't...
want to use any other bank but Chrysler. Chrysler Capital was not the best bank. Then we ran his credit and he came back a Tier II, not a Tier 0. After back & forth Giuseppe & Steve made a deal that he accepted. He did wait a long time as the approval took some time. After signing everything he said he didn't want to pay $28.53 per month higher. That was for the higher Tier approval. He didn't want to sign the menu and even ripped it up. He is totaling the Tier bump and actually requesting the monies back. I spoke to the customer and I am taking back the Pacifica today at 3pm. All monies left will be refunded to [redacted] .
We received the complaint for [redacted] *** We have looked into the manual and read what [redacted] is stating It also states that if you use the vehicle for off-road or towing the fluid should be changed The reason why it was suggested for [redacted] to change the fluid is because the fluid was dirty upon inspection We did realize our Advisor did not explain this to [redacted] properly We are giving [redacted] back the money for the differential fluid change at the amount of $(which is what he actually paid) due to lack of explanation Our [redacted] , [redacted] did leave a message for [redacted] to call him back at ###-###-#### to make arrangements for him to get his money back Thank you for giving Security Dodge Chrysler Jeep Ram the opportunity to correct this matter.Sincerely, [redacted]
Please understand that my intention from the first time we talked which was a little over two weeks ago, was to try to resolve a three year old problem. I'm sorry we could not meet the one hour time schedule that we had allottedUnfortunately things do come up(especially when dealing with
third parties) where we can not always deliver things in the timely manner that we would likeIn my haste to try and get a problem that as you say has been going on for three years corrected I should have allowed for for any unforeseen issues that could and did ariseI should have realized that a year old issue was not going to be rectified in one hour, let alone three hours for that I'am truly sorryI will be crediting you back the $for your inconvenience As soon as the DVD's come back we will notify you. Thank You,*** *** ***Security Dodge Chrysler Jeep Ram
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
** *** is an absolute Liar and I am notsurprised as he and *** *** *** spent the better part of two weeks lyingto me every chance they got I calledhim a few days after I picked up the car so again weeks is a lie, and toldhim I had the documentation that showed the damage that they did to my vehicle,so once again him saying he asked for the documentation is a lieOnce Iconfirmed to him that I had this documentation, his whole tone changed, his immediateresponse was "do not call here again, you are no longer welcome atSecurity Dodge" I NEVER once used any foul language, another lie.The bottom line is Bill Davolio told me thatSecurity dodge fixed my car, not only did they not fix it but his mechanics didnew damageThey did not fix the original problem, they did not fix the damagethey caused, they did not even mention the new damageThey lied and cheatedand tried to get away with whatever they could** *** in his response said he asked forthe documentation regarding the damage, trying to make it seem like he wasgoing to take care of it, well I have that documentation so now is he going totake care of it?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I had left a message for [redacted] to call me back. He has not done that yet. We would like him to bring his vehicle in to look it over and try to handle all his concerns. Please have [redacted] call me at ###-###-####.Thank you,Minka W[redacted]He can also email me at [redacted]
We received the complaint for [redacted]. We have looked into the manual and read what [redacted] is stating. It also states that if you use the vehicle for off-road or towing the fluid should be changed. The reason why it was suggested for [redacted] to change the fluid is because...
the fluid was dirty upon inspection. We did realize our Advisor did not explain this to [redacted] properly. We are giving [redacted] back the money for the differential fluid change at the amount of $485.34 (which is what he actually paid) due to lack of explanation. Our [redacted], [redacted] did leave a message for [redacted] to call him back at ###-###-#### to make arrangements for him to get his money back. Thank you for giving Security Dodge Chrysler Jeep Ram the opportunity to correct this matter.Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
The General Manager is aware of this customers complaint. He has instructed me to call the customer and schedule him to come in and take care of the problem with this vehicle. He was not aware that the customer contacted the dealership, but is aware now.Thank you,Minka W[redacted]
[redacted] came in with concerns on 04/**/15. We fixed a lot of the concerns, but still had a shut off concern at 50 mph. We found out the transmission was rebuilt a month prior and found the fluid low and burnt. It was possible the clutches were coming apart. We then...
serviced the transmission. The concern was still present as per [redacted]. I asked to see the vehicle, but [redacted] refused to bring it in to us. As a goodwill I refunded his money. [redacted] then called 2 weeks later stating we crossed his spark plugs. I asked [redacted] for a receipt to show the cost and he said he paid cash and didn't have a receipt. I asked to speak to the mechanic, but he got mad and started cursing at me. I then ended the call with him. [redacted]
[redacted]
[redacted]
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I bought a car from them only one year ago. It's a 2013 Dodge Dart. When purchased there was body defects that they promised to repair. So after I bought it I returned to the dealership about a week or so later for repairs. At the time my brother worked for the dealership so he kept me updated to the status of the repair. It took way longer than it should have to get repaired and when I finally got it back they told me that they had to repaint the entire car. So I was pleased with the result. A few months later I started to notice bubbles forming on the paint but it was not too serious. Then the paint began to fully peel off in many locations. At that time I was moving to Philadelphia so I was unable to bring my car in to show them. I did however return to New York in September of 2016 and brought the car to the dealership and asked to see the general manager. I showed him the damaged paint and he asked questions like where I park my car? After he looked at it he said he would investigate the paint job and get back to me. I left all my information and headed back to Philadelphia. I have not heard one thing back from the manager or anyone at the dealership. This car has also experienced a broken stick shift, a broken battery, faulty electronic throttle control, and a broken back up camera. The car like I said is only 2013 and has 37,000 miles on it. There should be no reason for all of this to be breaking down, I'm not a teenager with a new car that trashes it or drives it crazy. Just to and from work and all this is happening to it? I contacted the Revdex.com once before and finally got someone from security dodge to call me back. When I returned their call I got a voicemail and no one has since contacted me. My next step is contacting my lawyer, I was sold a defected lemon and security has done nothing to rectify the situation. I would love to hear from security with their solution to this issue, and either figure a way to fully repair this car to a working 2013 model, or replace the car with an actually working vehicle or buy the car back and lets separate ways.
[redacted]
The vehicle has a rare issue where the Engine needed replacement (covered under warranty). The engine is in, but we have a drive-ability concern. We had a couple of days where we thought it would be ready the next day. We can not offer a refund. We have since contacted the...
customer and notified them that we are at a stand still. We are in contact with FCA (manufacturer) about the issue. Chrysler Engineering was here today to look at the vehicle. They gave us repair procedures to follow. We are looking at possibly having the vehicle completed by Wednesday.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Your attachment could not be opened but regardless I do not accept your response. We discussed at length the use of the soft top. I remember asking how does the hard top come off, how will I use this in the summer since I do not have a garage and [redacted] informing us that the soft top went on and the Jeep could be used like a convertible. [redacted] informed me that the hard top would be stored for free for the first year as a courtesy. If my vehicle did not come with a soft top, then why would I be told about the free storage for the first year? I am willing to pay to fix the scratch,but I maintain that I was told that the soft top was included in my car's package and should be provided to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have supplied the customer with a loaner car as per FCA (Chrysler Corporate), the recall is not available at this time. We have followed Chrysler's procedure and at this time it is left in Chrysler's hands. We are waiting for instructions from Chrysler.
[redacted] came in on the Affiliates program. That would have been an easy deal. He had a control number and picked out a 2017 Chrysler Pacifica. He negotiated much less than the Affiliates price and we had to beat a deal from Westbury. After making the deal he didn't...
want to use any other bank but Chrysler. Chrysler Capital was not the best bank. Then we ran his credit and he came back a Tier II, not a Tier 0. After back & forth Giuseppe & Steve made a deal that he accepted. He did wait a long time as the approval took some time. After signing everything he said he didn't want to pay $28.53 per month higher. That was for the higher Tier approval. He didn't want to sign the menu and even ripped it up. He is totaling the Tier bump and actually requesting the monies back. I spoke to the customer and I am taking back the Pacifica today at 3pm. All monies left will be refunded to [redacted] .