Charles Demers, Inc.

The customer has agreed to pay their final payment to Allstate Pools, therfore, Allstate will make the repairs

This our response in
order of complaints:
1-
MrB*** did negotiate the price for three
months as he finely explained before the third and final plan was finished,
that his budget was $130,for the pool project We designed a pool that cost
$125,
2-
Regarding the spillway bowels, they were not
plastic, but made of granite like resin.
The bowels were not what Allstate expected and they were removed from
the job site. Allstate installed two faux
boulders with copper scupper MrB*** was very happy according to his
text. This costs Allstate three time the
cost of water bowelsWhy MrB*** complained about this item is very confusing
to Allstate Pools
3-
Regarding the excess time building of the pool The permits took months, due to MrB*** removing
tree (most of them were on the neighbor’s property) without getting approval
from the City of Glendora and next door neighbor. We started the pool excavation, plumbing, steel,
gunite, coping and faux grotto in workman like manor, however, MrB*** wanted
to install paver decking in the front of his house. We were waiting for his decision and finely
He decided to change the decking completely
to a special stamped concrete. He also,
wanted a plan for landscaping, in which, our associate R*** *** spent a
month and a half creating 3D designs and a Video. MrB*** finally approved the plan on May
30, 2015. Allstate completed all the
decking and landscaping After a week
delay because Mrhad not completed his fence and gate requirements, we plaster
the pool on Aug15, 2015. MrB***
never complained about the time it took to complete the project. I receive a text from MrB*** “Oh wow just
got homeAwwwwwesome!!!!!” He also text
“So peaceful back here Make the last
year of struggle all worthwhile.”
4-
Regarding payment for permits. This stated in Pool, Spa GrottoProposal. It clearly states under Permits the
following: “Expediter fees and city fee not included” MrB*** furnish all
checks to the building department and paid the expediter without any complaint
5-
Regarding the tile. Mr B***
choose the tile from the Universal Tile book.
The tile was delivered to the job site.
While setting on the job site it rained and ruin all the boxes. MrB*** thought that the rain ruin the
tile; however, rain cannot ruin tile, because rain and pool water are always touching
the tileAllstate warranties the tile for years. Allstate has installed tile in over 4,
pools and never observed any damage by rain water. Why would we put in tile that could be damage
by water? We gave MrB*** credit for
the tile he purchase and removed the old tile from the job site. Allstate could not get their money refunded from
the supplier, because the boxes were damage
6-
Regarding the controller to be installed on his
iPhone. This item was not written in the
contract. MrB*** stated this was promised
by Jay NudelmanI do not know if this is true or notHowever, Allstate worked
this out with MrB***, that he will pay for the device and Allstate will pay
for insulation
7-
Allstate includes days of stservice to
make sure if there is any issues with the project MrB*** complained about one jet and one
bubbler was not working. These items
were already repaired. R*** ***
met with MrB*** and when over every item on the pool and landscaping. The certified pool Startup man will explain
how the pool works and program his iPhone
8-
Allstate never received any complaints from Mr
B***’s neighbor. According to Richard
Babcock, the neighbor only complaint was about MrB*** putting plants on her
property, but Allstate was never rude to her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10798560, and find that this resolution is satisfactory to me. Allstate has agreed to make good on all promises and is working to resolve issues with me.
Regards,
B[redacted]