This our response in order of complaints: 1- MrB [redacted] did negotiate the price for three months as he finely explained before the third and final plan was finished, that his budget was $130,for the pool project We designed a pool that cost $125, 2- Regarding the spillway bowels, they were not plastic, but made of granite like resin The bowels were not what Allstate expected and they were removed from the job site Allstate installed two faux boulders with copper scupper MrB [redacted] was very happy according to his text This costs Allstate three time the cost of water bowelsWhy MrB [redacted] complained about this item is very confusing to Allstate Pools 3- Regarding the excess time building of the pool The permits took months, due to MrB [redacted] removing tree (most of them were on the neighbor’s property) without getting approval from the City of Glendora and next door neighbor We started the pool excavation, plumbing, steel, gunite, coping and faux grotto in workman like manor, however, MrB [redacted] wanted to install paver decking in the front of his house We were waiting for his decision and finely He decided to change the decking completely to a special stamped concrete He also, wanted a plan for landscaping, in which, our associate R [redacted] spent a month and a half creating 3D designs and a Video MrB [redacted] finally approved the plan on May 30, Allstate completed all the decking and landscaping After a week delay because Mrhad not completed his fence and gate requirements, we plaster the pool on Aug15, MrB [redacted] never complained about the time it took to complete the project I receive a text from MrB [redacted] “Oh wow just got homeAwwwwwesome!!!!!” He also text “So peaceful back here Make the last year of struggle all worthwhile.” 4- Regarding payment for permits This stated in Pool, Spa GrottoProposal It clearly states under Permits the following: “Expediter fees and city fee not included” MrB [redacted] furnish all checks to the building department and paid the expediter without any complaint 5- Regarding the tile Mr B [redacted] choose the tile from the Universal Tile book The tile was delivered to the job site While setting on the job site it rained and ruin all the boxes MrB [redacted] thought that the rain ruin the tile; however, rain cannot ruin tile, because rain and pool water are always touching the tileAllstate warranties the tile for years Allstate has installed tile in over 4, pools and never observed any damage by rain water Why would we put in tile that could be damage by water? We gave MrB [redacted] credit for the tile he purchase and removed the old tile from the job site Allstate could not get their money refunded from the supplier, because the boxes were damage 6- Regarding the controller to be installed on his iPhone This item was not written in the contract MrB [redacted] stated this was promised by Jay NudelmanI do not know if this is true or notHowever, Allstate worked this out with MrB***, that he will pay for the device and Allstate will pay for insulation 7- Allstate includes days of stservice to make sure if there is any issues with the project MrB [redacted] complained about one jet and one bubbler was not working These items were already repaired R [redacted] met with MrB [redacted] and when over every item on the pool and landscaping The certified pool Startup man will explain how the pool works and program his iPhone 8- Allstate never received any complaints from Mr B***’s neighbor According to Richard Babcock, the neighbor only complaint was about MrB [redacted] putting plants on her property, but Allstate was never rude to her
This our response in order of complaints: 1- MrB [redacted] did negotiate the price for three months as he finely explained before the third and final plan was finished, that his budget was $130,for the pool project We designed a pool that cost $125, 2- Regarding the spillway bowels, they were not plastic, but made of granite like resin The bowels were not what Allstate expected and they were removed from the job site Allstate installed two faux boulders with copper scupper MrB [redacted] was very happy according to his text This costs Allstate three time the cost of water bowelsWhy MrB [redacted] complained about this item is very confusing to Allstate Pools 3- Regarding the excess time building of the pool The permits took months, due to MrB [redacted] removing tree (most of them were on the neighbor’s property) without getting approval from the City of Glendora and next door neighbor We started the pool excavation, plumbing, steel, gunite, coping and faux grotto in workman like manor, however, MrB [redacted] wanted to install paver decking in the front of his house We were waiting for his decision and finely He decided to change the decking completely to a special stamped concrete He also, wanted a plan for landscaping, in which, our associate R [redacted] spent a month and a half creating 3D designs and a Video MrB [redacted] finally approved the plan on May 30, Allstate completed all the decking and landscaping After a week delay because Mrhad not completed his fence and gate requirements, we plaster the pool on Aug15, MrB [redacted] never complained about the time it took to complete the project I receive a text from MrB [redacted] “Oh wow just got homeAwwwwwesome!!!!!” He also text “So peaceful back here Make the last year of struggle all worthwhile.” 4- Regarding payment for permits This stated in Pool, Spa GrottoProposal It clearly states under Permits the following: “Expediter fees and city fee not included” MrB [redacted] furnish all checks to the building department and paid the expediter without any complaint 5- Regarding the tile Mr B [redacted] choose the tile from the Universal Tile book The tile was delivered to the job site While setting on the job site it rained and ruin all the boxes MrB [redacted] thought that the rain ruin the tile; however, rain cannot ruin tile, because rain and pool water are always touching the tileAllstate warranties the tile for years Allstate has installed tile in over 4, pools and never observed any damage by rain water Why would we put in tile that could be damage by water? We gave MrB [redacted] credit for the tile he purchase and removed the old tile from the job site Allstate could not get their money refunded from the supplier, because the boxes were damage 6- Regarding the controller to be installed on his iPhone This item was not written in the contract MrB [redacted] stated this was promised by Jay NudelmanI do not know if this is true or notHowever, Allstate worked this out with MrB***, that he will pay for the device and Allstate will pay for insulation 7- Allstate includes days of stservice to make sure if there is any issues with the project MrB [redacted] complained about one jet and one bubbler was not working These items were already repaired R [redacted] met with MrB [redacted] and when over every item on the pool and landscaping The certified pool Startup man will explain how the pool works and program his iPhone 8- Allstate never received any complaints from Mr B***’s neighbor According to Richard Babcock, the neighbor only complaint was about MrB [redacted] putting plants on her property, but Allstate was never rude to her