Charles Holt & Assoc Inc

I am writing to you in response to a complaint brought on my [redacted] on 10/20/2015.  This matter has been closed and the complaining party has been reimbursed for the matter in which there was a dispute for $179.00.  Correspondence between Mr. [redacted] and Day Wireless Systems has...

confirmed that the refund has made him whole and a completely satisfied customer.  I hope that my response to this complaint clears any perceived wrong doing on Day Wireless Systems behalf and that we can put this matter to rest.  Day Wireless Systems understands the seriousness of this complaint and we will continue to improve on all facets of our service. If anything else is needed from me, please do not hesitate to inquire. Kind Regards, [redacted]
[redacted]
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I am rejecting this response because: It is true that Day Wireless reimbursed me for the $179.00   However, it was only after I put pressure on them by contacting Revdex.com, and used social media to make people aware of their poor and unresponsive customer service.  In a letter dated 10-19-15, Mr [redacted] stated, "I have given thought to the matter and the
pricing given is fair and does not warrant a reduction.  Customer service
is something that [redacted] and [redacted] uphold and I have only
received stellar reviews for their services from multiple customers." It is obvious that Day Wireless was not going to do the correct thing until I pressured them.Mr. [redacted] states, "Correspondence between Mr. [redacted] and Day Wireless Systems has
confirmed that the refund has made him whole and a completely satisfied
customer."  This is false.  I would have been a "whole and completely satisfied customer" if they would have treated me with respect, done the job correctly the first time, and not overcharged me.