We admit that this project has had many starts and stops and we are working to complete it in the shortest possible time frame Our company works with homeowners and their insurance companies to repair their homes after events which often constitute an emergency Just as we did for Mr [redacted] , when a persons home has a fire or a pipe burst or an number of catastrophic events, we respond to those individuals to help them with their immediate needs This year we have be inundated with calls for frozen pipes and an unusually large number of fires As I mentioned, we are obligated to respond to those calls first and as a result, homes that are being restored after their emergency needs have been met, have taken much longer to be completed In addition to those restrictions, we also must coordinate with the homeowners insurance company and local building departments in order to facilitate the home repairs In this particular instance, we waited from 11-22-until 1-2-to get an approval from Mr [redacted] 's insurance adjuster before we could start the work Once started, other repairs and building code violations were discovered This causes the approval process to start over on those particular items We are not trying to make excuses, lie, or mislead anyone only trying to bring out the fact that an insurance restoration project is not always straight forward and a lot of work is done on the home owner's behalf that is behind the scene To wrap up this project, we have trim work, paint touch ups, carpet cleaning, flooring installation, final building inspection and final project cleaning scheduled for this month We feel this project will be complete on or before the end of April We hope this meets the customers satisfaction and brings resolution to there complaint Thanks, [redacted]
We admit that this project has had many starts and stops and we are working to complete it in the shortest possible time frame.
Our company works with homeowners and their insurance companies to repair their homes after events which often constitute an emergency. Just as we...
did for Mr. [redacted], when a persons home has a fire or a pipe burst or an number of catastrophic events, we respond to those individuals to help them with their immediate needs. This year we have be inundated with calls for frozen pipes and an unusually large number of fires. As I mentioned, we are obligated to respond to those calls first and as a result, homes that are being restored after their emergency needs have been met, have taken much longer to be completed.
In addition to those restrictions, we also must coordinate with the homeowners insurance company and local building departments in order to facilitate the home repairs. In this particular instance, we waited from 11-22-13 until 1-2-14 to get an approval from Mr. [redacted]'s insurance adjuster before we could start the work. Once started, other repairs and building code violations were discovered. This causes the approval process to start over on those particular items.
We are not trying to make excuses, lie, or mislead anyone only trying to bring out the fact that an insurance restoration project is not always straight forward and a lot of work is done on the home owner's behalf that is behind the scene.
To wrap up this project, we have trim work, paint touch ups, carpet cleaning, flooring installation, final building inspection and final project cleaning scheduled for this month. We feel this project will be complete on or before the end of April.
We hope this meets the customers satisfaction and brings resolution to there complaint.
Thanks,
[redacted]
We admit that this project has had many starts and stops and we are working to complete it in the shortest possible time frame Our company works with homeowners and their insurance companies to repair their homes after events which often constitute an emergency Just as we did for Mr [redacted] , when a persons home has a fire or a pipe burst or an number of catastrophic events, we respond to those individuals to help them with their immediate needs This year we have be inundated with calls for frozen pipes and an unusually large number of fires As I mentioned, we are obligated to respond to those calls first and as a result, homes that are being restored after their emergency needs have been met, have taken much longer to be completed In addition to those restrictions, we also must coordinate with the homeowners insurance company and local building departments in order to facilitate the home repairs In this particular instance, we waited from 11-22-until 1-2-to get an approval from Mr [redacted] 's insurance adjuster before we could start the work Once started, other repairs and building code violations were discovered This causes the approval process to start over on those particular items We are not trying to make excuses, lie, or mislead anyone only trying to bring out the fact that an insurance restoration project is not always straight forward and a lot of work is done on the home owner's behalf that is behind the scene To wrap up this project, we have trim work, paint touch ups, carpet cleaning, flooring installation, final building inspection and final project cleaning scheduled for this month We feel this project will be complete on or before the end of April We hope this meets the customers satisfaction and brings resolution to there complaint Thanks, [redacted]
We admit that this project has had many starts and stops and we are working to complete it in the shortest possible time frame.
Our company works with homeowners and their insurance companies to repair their homes after events which often constitute an emergency. Just as we...
did for Mr. [redacted], when a persons home has a fire or a pipe burst or an number of catastrophic events, we respond to those individuals to help them with their immediate needs. This year we have be inundated with calls for frozen pipes and an unusually large number of fires. As I mentioned, we are obligated to respond to those calls first and as a result, homes that are being restored after their emergency needs have been met, have taken much longer to be completed.
In addition to those restrictions, we also must coordinate with the homeowners insurance company and local building departments in order to facilitate the home repairs. In this particular instance, we waited from 11-22-13 until 1-2-14 to get an approval from Mr. [redacted]'s insurance adjuster before we could start the work. Once started, other repairs and building code violations were discovered. This causes the approval process to start over on those particular items.
We are not trying to make excuses, lie, or mislead anyone only trying to bring out the fact that an insurance restoration project is not always straight forward and a lot of work is done on the home owner's behalf that is behind the scene.
To wrap up this project, we have trim work, paint touch ups, carpet cleaning, flooring installation, final building inspection and final project cleaning scheduled for this month. We feel this project will be complete on or before the end of April.
We hope this meets the customers satisfaction and brings resolution to there complaint.
Thanks,
[redacted]