Charles Landscaping

It is our continued assertion that [redacted] was left with a copy of the landscaping service agreement for his home, however he is correct that it was not signed When he paid the first installment of $plus tax and continued to pay the same amount every month it was our understanding that he was in fact in agreement with the terms Monthly customers like [redacted] do not get a list of services completed detailed on their monthly invoices This is because they have a service agreement that lays out the lawn care program for the year These services include: Spring (or Initial Clean-up), property maintenance program which includes the weekly cuts and edging and states November cuts "as needed", trimming and pruning usually done twice a year, lawn renovation in September/October, leaf cleaning and removal from property throughout October/November as needed, Fall (or Final) clewhich includes pelletized lime and our lawn care program which includes applications of lawn treatments made during the appropriate months April-October If [redacted] never had a service agreement from us I do not know how else he would have known what services we provide and what services we completed Again, I mention this all because it is another example of why it was our understanding [redacted] had a copy of the agreement and knew his bill would be payable through December

*** *** signed on with us as a monthly customer which means he is charged the same amount every month regardless of how many times we are there or how many applications we provide in a particular monthThis option is an alternative to a "pay by service" customer who may have larger bills some months and smaller bills other monthsEssentially it is balanced billing for your landscaping servicesThe December charge of $had nothing to do with the fact that the final clewas done in DecemberIf we had done the clean up on November *** he still he would have received the same $bill for December because the total cost of all services is divided by months, March-DecemberOur monthly customers love this option as it allows them to accurately plan their monthly expenses and they always know what their landscaping fee will be*** *** signed on with us in May after firing his previous landscaper and our first week of service was the week of May **For that month only we did charge him a much smaller rate since the month was almost over and we appreciated his new businessEvery month since then he has been charged $and has paid that amount up until the November and final December bills went outA service agreement detailing all of our services and when they are done throughout the season was given to *** ***He stated he does not recall receiving one because was interviewing several landscapers at the time we were hired as well as having other work done on his homeIt is our procedure to leave an agreement with every customer who is interested in our servicesIt is the only way we can ensure our customers know what services we provide throughout the season, since our company does much more than simply mow the lawn

Hello ***,">I received your email/notice that you needed the invoice I received from Charles Landscaping - the one in which I am disputing. Please see attached and that this method rather than mailing it to the Revdex.com is acceptable
Thanks kindly
***

It is our continued assertion that [redacted] was left with a copy of the landscaping service agreement for his home, however he is correct that it was not signed.   
When he paid the first installment of $150 plus tax and continued to pay the same amount every month it was our understanding that he  was in fact in agreement with the terms.  Monthly customers like [redacted] do not get a list of services completed detailed on their monthly invoices.  This is because they have a service agreement that lays out the lawn care program for the year.  These services include: Spring (or Initial Clean-up), property maintenance program which includes the weekly cuts and edging and states November cuts "as needed", trimming and pruning usually done twice a year, lawn renovation in September/October, leaf cleaning and removal from property throughout October/November as needed, Fall (or Final) clean-up which includes pelletized lime and our lawn care program which includes 12 applications of lawn treatments made during the appropriate months April-October.  If [redacted] never had a service agreement from us I do not know how else he would have known what services we provide and what services we completed. 
Again, I mention this all because it is another example of why it was our understanding [redacted] had a copy of the agreement and knew his bill would be payable through December.

Revdex.com:
At this time, I have not been contacted by Charles Landscaping regarding complaint ID [redacted].  I would like to close this complaint with the Revdex.com ruling that I am liable for only $100 of the $300 plus due to Charles Landscaping for reasons previously stated.  Please confirm.  Thank you for all your assistance thus far.
Sincerely,
[redacted]

Review: I was invoiced the full monthly amount ($150 plus tax) for December. However, there was only 1 time that month [redacted] serviced my property. I have asked [redacted] why would I be charged for a full month for only 1 service in a month? I also pointed out that [redacted] skipped Thanksgiving week service but yet we were also charged for the full month of November service. I have asked [redacted] why he skipped the last week in November to service my property one week later and then charge for the full month of December. I have stated I don't feel I should pay for any of December (monthly charge is $150) considering his crew skipping my property that last week of November - and I have told him I find that ethically wrong. He states that is what the contract terms are, but I never signed a contract, nor recall receiving a copy of it to review as I interviewed 4 or 5 landscapers while I was also residing my house & repaving my driveway. On top of that, I was home that last service day, Saturday 12/*, and and [redacted] did not cut back the Montauk Daisies. Considering he trimmed back all other plants/bushes, I would assume that is within the scope of their work. He never answered my question why he didn't trim them, and they still remain untrimmed.Finally, I've pointed this out to [redacted] at least 2 times over the year, but the strip of grass from the sidewalk up to the path on the non-driveway side of my house was never properly done by his crew. There is a noticeable height difference in the base of the grass/dirt level on both sides of the strip. This used to be concrete which I had removed and [redacted] charged me $50 to fill it in with topsoil & seed. I've asked [redacted] to fix this but it is yet to happen. He stated he would work on it in the Spring, but with the billing issue I've had and how unimpressed my wife and I are with his quality of work, we don't want him back. I will hire another landscaper, and pay again for it to be done properly - at the height of the rest of the front lawn.Desired Settlement: Charles Landscaping says I have a contract; I never signed anything & only had verbal dialogues around service with [redacted]. It is my recollection and impression that it was $150/month but prorated based on the # of times the property was service. I began with [redacted] in mid-May and he prorated me that month.To resolve this matter I have proposed to them twice recently that I would pay them $100 of the $300 they say I owe. Less $150 for the month of December; less $50 for the strip of grass.

Consumer

Response:

Hello [redacted],

I received your email/notice that you needed the invoice I received from Charles Landscaping - the one in which I am disputing. Please see attached and that this method rather than mailing it to the Revdex.com is acceptable.

Thanks kindly.

Business

Response:

[redacted] signed on with us as a monthly customer which means he is charged the same amount every month regardless of how many times we are there or how many applications we provide in a particular month. This option is an alternative to a "pay by service" customer who may have larger bills some months and smaller bills other months. Essentially it is balanced billing for your landscaping services. The December charge of $150 had nothing to do with the fact that the final clean-up was done in December. If we had done the clean up on November [redacted] he still he would have received the same $150 bill for December because the total cost of all services is divided by 10 months, March-December. Our monthly customers love this option as it allows them to accurately plan their monthly expenses and they always know what their landscaping fee will be. [redacted] signed on with us in May after firing his previous landscaper and our first week of service was the week of May **. For that month only we did charge him a much smaller rate since the month was almost over and we appreciated his new business. Every month since then he has been charged $150 and has paid that amount up until the November and final December bills went out. A service agreement detailing all of our services and when they are done throughout the season was given to [redacted]. He stated he does not recall receiving one because was interviewing several landscapers at the time we were hired as well as having other work done on his home. It is our procedure to leave an agreement with every customer who is interested in our services. It is the only way we can ensure our customers know what services we provide throughout the season, since our company does much more than simply mow the lawn.

Business

Response:

It is our continued assertion that [redacted] was left with a copy of the landscaping service agreement for his home, however he is correct that it was not signed.

When he paid the first installment of $150 plus tax and continued to pay the same amount every month it was our understanding that he was in fact in agreement with the terms. Monthly customers like [redacted] do not get a list of services completed detailed on their monthly invoices. This is because they have a service agreement that lays out the lawn care program for the year. These services include: Spring (or Initial Clean-up), property maintenance program which includes the weekly cuts and edging and states November cuts "as needed", trimming and pruning usually done twice a year, lawn renovation in September/October, leaf cleaning and removal from property throughout October/November as needed, Fall (or Final) clean-up which includes pelletized lime and our lawn care program which includes 12 applications of lawn treatments made during the appropriate months April-October. If [redacted] never had a service agreement from us I do not know how else he would have known what services we provide and what services we completed.

Again, I mention this all because it is another example of why it was our understanding [redacted] had a copy of the agreement and knew his bill would be payable through December.

Consumer

Response:

At this time, I have not been contacted by Charles Landscaping regarding complaint ID [redacted]. I would like to close this complaint with the Revdex.com ruling that I am liable for only $100 of the $300 plus due to Charles Landscaping for reasons previously stated. Please confirm. Thank you for all your assistance thus far.

Sincerely,