The vacuum leak and the coolant were two separate entities, that is why there was a charge on the initial two repairsWhen the vehicle came back still overheating, we absorbed the repair due to the fact that we had worked on an overheating issue recentlyWe do not feel they were related but still absorbed the coolant repair leak at our expenseOn visit 4, the vehicle came in leaking oilThe car is years old and has over 200k miles on itIt has several oil leaks that have been leaking over a long period of time that are in no way related to any repairs that we have made on vehicleThe customer was verbally abusive on each visit and used profanity aggressively each visitShe even made reference to one of our employees being overweightWe instructed to the customer that the oil leaks are not related to any work that we performed and will not pay to have them repairedWe stand by that statement and have been more than fairWe suggest and request that the customer find another repair facility for her work in the future due to her offensive nature and decline to work on her car in the futureThank you With Regards, [redacted] Charles Maund Toyota [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] laughed in my face not once but twice told [redacted] he did not want to hear anything I had to say this the first time second time he looked me in my face laughed was aggressive with me cussed me out told me that the [redacted] is allready aware of me and his bosses is going to do nothing to him I have witnesses. December 12 I contacted the head office the office contacted Toyota from there [redacted] contacted me told me he contacted his [redacted] on his way home then the second time had customer service [redacted] contacted me told me do not come back on the property because I disrespected there worker I told him it was 2 sides to a story they fail to hear my side I then asked could I speak to the [redacted] they stated no every time since first problem happen asked to speak to [redacted] was rejected to see him. Mr. [redacted] told me in my face no one is going to speak to me higher up and no one spoke with me to hear my side beside [redacted] and the customer service [redacted] Toyota refuse to allowed me to speak to the [redacted] also [redacted] told me the [redacted] did not want to talk to me also Mr. [redacted] told me that the [redacted] would not speak to me at all he disrespected me and constally new issues happen to my car and was never ever placed in the diagnosed report at all . After I went over [redacted] head and [redacted] head is when I was not heard at all by [redacted] also new issues occurred to my car that was never ever placed in the notes. As a customer I was not respected was not allowed to speak to the head [redacted] at all this is not right to me as a customer. Thank you [redacted]
We have reached out and contacted the customer through the *** *** *** *** who called the customer minutes ago.We have offered to reimburse the customer for the cost of having the car and engine detailed at the facility of their choice in Houston.The customer agreed to accept this
offer.*** ***
*** *** ***
Customers have the option to cancel any extended warranty product they purchased at any time an recieve a pro-rated refund. Customers need to be aware of the fact that if they finaced a vehicle, any refund on a canceled warranty product will be refunded to the lien holder who will use it to
pay down the outstanding principal on the loan, which should reduce the total number of payments due at the end of the note.Customers should be made aware of their ability to cancel in the finance department. We apologize if this was not made clear to the customer at the time she purchased the car eight months ago. If the cutsomer wishes to cancel the extended warranty coverage she purchased we can make those arrangements for her
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This complaint has been directed at Charles Maund Toyota.The customer is refering to Charles Maund Volkswagen which is owned by Maund Auto Group but is a different dealer alltogether
***
We apologize if there was a mistake in the contracting of the vehicle, it is not our intention to ever waste our customers time.
I will research this with our pre-owned department and see if I can determine what happened so that we can improve our processes and procedures moving forward.
[redacted]...
[redacted],I called the customer on Wednesday 12/17/2014 and spoke to [redacted] regarding the complaint and...
dissatisfaction. I apologized on behalf of our company and explained to him that we had made some personnel changes that will prevent any reoccurrence of this type of miscommunication. He was pleased that I called and even offered some advice that I will consider. He added that he had completed his car purchase elsewhere. The conversation ended on a very positive note.Sincerely,[redacted]CHARLES MAUND VOLKSWAGEN[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The vacuum leak and the coolant were two separate entities, that is why there was a charge on the initial two repairs. When the vehicle came back still overheating, we absorbed the repair due to the fact that we had worked on an overheating issue recently. We do not feel they were related but still...
absorbed the coolant repair leak at our expense. On visit 4, the vehicle came in leaking oil. The car is 15 years old and has over 200k miles on it. It has several oil leaks that have been leaking over a long period of time that are in no way related to any repairs that we have made on vehicle. The customer was verbally abusive on each visit and used profanity aggressively each visit. She even made reference to one of our employees being overweight. We instructed to the customer that the oil leaks are not related to any work that we performed and will not pay to have them repaired. We stand by that statement and have been more than fair. We suggest and request that the customer find another repair facility for her work in the future due to her offensive nature and decline to work on her car in the future. Thank you. With Regards, [redacted]
[redacted]Charles Maund Toyota[redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] laughed in my face not once but twice told [redacted] he did not want to hear anything I had to say this the first time second time he looked me in my face laughed was aggressive with me cussed me out told me that the ** is allready aware of me and his bosses is going to do nothing to him I have witnesses. December 12 I contacted the head office the office contacted Toyota from there [redacted] contacted me told me he contacted his ** on his way home then the second time had customer service [redacted] contacted me told me do not come back on the property because I disrespected there worker I told him it was 2 sides to a story they fail to hear my side I then asked could I speak to the ** they stated no every time since first problem happen asked to speak to ** was rejected to see him. Mr. [redacted] told me in my face no one is going to speak to me higher up and no one spoke with me to hear my side beside [redacted] and the customer service [redacted] Toyota refuse to allowed me to speak to the ** also [redacted] told me the ** did not want to talk to me also Mr. [redacted] told me that the ** would not speak to me at all he disrespected me and constally new issues happen to my car and was never ever placed in the diagnosed report at all . After I went over [redacted] head and [redacted] head is when I was not heard at all by ** also new issues occurred to my car that was never ever placed in the notes. As a customer I was not respected was not allowed to speak to the head ** at all this is not right to me as a customer. Thank you [redacted]
The vacuum leak and the coolant were two separate entities, that is why there was a charge on the initial two repairsWhen the vehicle came back still overheating, we absorbed the repair due to the fact that we had worked on an overheating issue recentlyWe do not feel they were related but still absorbed the coolant repair leak at our expenseOn visit 4, the vehicle came in leaking oilThe car is years old and has over 200k miles on itIt has several oil leaks that have been leaking over a long period of time that are in no way related to any repairs that we have made on vehicleThe customer was verbally abusive on each visit and used profanity aggressively each visitShe even made reference to one of our employees being overweightWe instructed to the customer that the oil leaks are not related to any work that we performed and will not pay to have them repairedWe stand by that statement and have been more than fairWe suggest and request that the customer find another repair facility for her work in the future due to her offensive nature and decline to work on her car in the futureThank you With Regards, [redacted] Charles Maund Toyota [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] laughed in my face not once but twice told [redacted] he did not want to hear anything I had to say this the first time second time he looked me in my face laughed was aggressive with me cussed me out told me that the [redacted] is allready aware of me and his bosses is going to do nothing to him I have witnesses. December 12 I contacted the head office the office contacted Toyota from there [redacted] contacted me told me he contacted his [redacted] on his way home then the second time had customer service [redacted] contacted me told me do not come back on the property because I disrespected there worker I told him it was 2 sides to a story they fail to hear my side I then asked could I speak to the [redacted] they stated no every time since first problem happen asked to speak to [redacted] was rejected to see him. Mr. [redacted] told me in my face no one is going to speak to me higher up and no one spoke with me to hear my side beside [redacted] and the customer service [redacted] Toyota refuse to allowed me to speak to the [redacted] also [redacted] told me the [redacted] did not want to talk to me also Mr. [redacted] told me that the [redacted] would not speak to me at all he disrespected me and constally new issues happen to my car and was never ever placed in the diagnosed report at all . After I went over [redacted] head and [redacted] head is when I was not heard at all by [redacted] also new issues occurred to my car that was never ever placed in the notes. As a customer I was not respected was not allowed to speak to the head [redacted] at all this is not right to me as a customer. Thank you [redacted]
We have reached out and contacted the customer through the *** *** *** *** who called the customer minutes ago.We have offered to reimburse the customer for the cost of having the car and engine detailed at the facility of their choice in Houston.The customer agreed to accept this
offer.*** ***
*** *** ***
Customers have the option to cancel any extended warranty product they purchased at any time an recieve a pro-rated refund. Customers need to be aware of the fact that if they finaced a vehicle, any refund on a canceled warranty product will be refunded to the lien holder who will use it to
pay down the outstanding principal on the loan, which should reduce the total number of payments due at the end of the note.Customers should be made aware of their ability to cancel in the finance department. We apologize if this was not made clear to the customer at the time she purchased the car eight months ago. If the cutsomer wishes to cancel the extended warranty coverage she purchased we can make those arrangements for her
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This complaint has been directed at Charles Maund Toyota.The customer is refering to Charles Maund Volkswagen which is owned by Maund Auto Group but is a different dealer alltogether
***
We apologize if there was a mistake in the contracting of the vehicle, it is not our intention to ever waste our customers time.
I will research this with our pre-owned department and see if I can determine what happened so that we can improve our processes and procedures moving forward.
[redacted]...
[redacted]
[redacted],I called the customer on Wednesday 12/17/2014 and spoke to [redacted] regarding the complaint and...
dissatisfaction. I apologized on behalf of our company and explained to him that we had made some personnel changes that will prevent any reoccurrence of this type of miscommunication. He was pleased that I called and even offered some advice that I will consider. He added that he had completed his car purchase elsewhere. The conversation ended on a very positive note.Sincerely,[redacted]CHARLES MAUND VOLKSWAGEN[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The vacuum leak and the coolant were two separate entities, that is why there was a charge on the initial two repairs. When the vehicle came back still overheating, we absorbed the repair due to the fact that we had worked on an overheating issue recently. We do not feel they were related but still...
absorbed the coolant repair leak at our expense. On visit 4, the vehicle came in leaking oil. The car is 15 years old and has over 200k miles on it. It has several oil leaks that have been leaking over a long period of time that are in no way related to any repairs that we have made on vehicle. The customer was verbally abusive on each visit and used profanity aggressively each visit. She even made reference to one of our employees being overweight. We instructed to the customer that the oil leaks are not related to any work that we performed and will not pay to have them repaired. We stand by that statement and have been more than fair. We suggest and request that the customer find another repair facility for her work in the future due to her offensive nature and decline to work on her car in the future. Thank you. With Regards, [redacted]
[redacted]Charles Maund Toyota[redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] laughed in my face not once but twice told [redacted] he did not want to hear anything I had to say this the first time second time he looked me in my face laughed was aggressive with me cussed me out told me that the ** is allready aware of me and his bosses is going to do nothing to him I have witnesses. December 12 I contacted the head office the office contacted Toyota from there [redacted] contacted me told me he contacted his ** on his way home then the second time had customer service [redacted] contacted me told me do not come back on the property because I disrespected there worker I told him it was 2 sides to a story they fail to hear my side I then asked could I speak to the ** they stated no every time since first problem happen asked to speak to ** was rejected to see him. Mr. [redacted] told me in my face no one is going to speak to me higher up and no one spoke with me to hear my side beside [redacted] and the customer service [redacted] Toyota refuse to allowed me to speak to the ** also [redacted] told me the ** did not want to talk to me also Mr. [redacted] told me that the ** would not speak to me at all he disrespected me and constally new issues happen to my car and was never ever placed in the diagnosed report at all . After I went over [redacted] head and [redacted] head is when I was not heard at all by ** also new issues occurred to my car that was never ever placed in the notes. As a customer I was not respected was not allowed to speak to the head ** at all this is not right to me as a customer. Thank you [redacted]