We are in receipt of and have reviewed the documentation submitted on the above-referenced matter According to the claim presented by [redacted] they allege that your employees damaged several items in a move According to the signed shipping documents, the valuation section reads: “the agreed or declared value of the property is hereby specifically stated by the customer (shipper) and confirmed by their signature hereon to be not exceeding cents per pound per article unless specifically acceptedThe customer (shipper) hereby declares valuation in excess of the above limits on the following articles ” The customer did not write anything in this valuation section nor was there any other document declaring value of her articles There was no additional insurance purchased by the customer either Based upon this information, the amount that you legally owe is cents per pound per article While we do not have an exact weight of the damaged items, we have generously estimated the weight of the goods claimed at lbs This would make your legal liability only $247.20, which is well under your $policy deductible Pursuant to the above, we are not able to proceed with the handling of this loss as it is under your deductible Please be advised, [redacted] reserves all of its rights under its policy(s) Any action taken by us or our agents to adjust, settle or litigate this matter cannot be deemed as a waiver of any of these rights Should you have any questions or comments regarding this correspondence, please do not hesitate to contact our office at any time
We are in receipt of and have reviewed the documentation submitted on the above-referenced matter According to the claim presented by [redacted] they allege that your employees damaged several items in a move According to the signed shipping documents, the valuation section reads: “the agreed or declared value of the property is hereby specifically stated by the customer (shipper) and confirmed by their signature hereon to be not exceeding cents per pound per article unless specifically acceptedThe customer (shipper) hereby declares valuation in excess of the above limits on the following articles ” The customer did not write anything in this valuation section nor was there any other document declaring value of her articles There was no additional insurance purchased by the customer either Based upon this information, the amount that you legally owe is cents per pound per article While we do not have an exact weight of the damaged items, we have generously estimated the weight of the goods claimed at lbs This would make your legal liability only $247.20, which is well under your $policy deductible Pursuant to the above, we are not able to proceed with the handling of this loss as it is under your deductible Please be advised, [redacted] reserves all of its rights under its policy(s) Any action taken by us or our agents to adjust, settle or litigate this matter cannot be deemed as a waiver of any of these rights Should you have any questions or comments regarding this correspondence, please do not hesitate to contact our office at any time