Charles P. Rogers Beds

To whom it may concern,We at Charles PRogers acknowledge that customer [redacted] *** did contact us on Please feel free to contact us with any questions or concernsKind Regards, Lilia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom it may Concern:*** *** did in fact contact Charles PRogers numerous times asking for an update on her order for a Powercore NanoCal King mattress and encasement. Her mattress was in production and she was informed this. At that point we learned that *** *** was going to
use old foundations on a new mattressWe mentioned that by doing this, she will be voiding the Warranty on her NEW MattressSo we offered *** *** a $credit toward new foundations to protect her new mattress.She was informed delivery would be 10-business days after the truck left to Ca from the East Coast.Please note Mattress, Foundations and Encasement have been delivered to *** *** on 3/** as she was informed. We are very grateful for *** ***'s continued business.Please feel free to contact me with any questions or concerns ###-###-####.Kind Regards, LiliaCharles PRogers ###-###-####

We are sorry *** *** had difficulty assembling one of our most popular besell hundreds of them each yearWe include very detailed set up instructions in our boxes (see attached)When *** *** contacted us explaining his difficulty we reached back out to him by both phone and email and
we never heard back from himAnd while *** *** demands a video instruction set up we do not currenlty have one for this bedWe were later told that he hired people to assemble the Case platform bed but when they were unable to set up the bed they chose not to contact us eitherWe are unsure as to whether these people had a copy of our set up instructions, had they not had them, we can email the instructions immediately so as not to delay any set up timeWe have someone on staff who handles set up questions and has excellent results in walking people through assembly over the phoneWe were never given the chance to offer this free service to *** ***Even though *** ***'s hired team failed to do their job we still refunded him $on *** as a courtesyGiven that *** *** and his hired help were unwilling to contact us to ensure a proper assembly we cannot be responsible for the damage they may have done to the bed using incorrect items, screws or other assembly methods to try and put the bed togetherAs another effort of good fait, we will send *** *** another headboard at no cost except for the shipping costs associated with sending him a free, second headboardWe look forward to your help in this matterThank you

Revdex.com:At this time, I have not been contacted by Charles PR*** Brass & Iron Bed CoInc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Our handyman had the child like written instructions, which as Charles P R*** very well knows, are extremely poorly written, unsophisticated, difficult to understand and basically unreadable. In addition, almost every other bed they sell had an accompanying video. When I asked them to prepare a minute video for this bed to make up for their incompetence, they told me to pound sand. They could not have had a more blatant disregard for seeing that there was a successful resolution to the problem When the handyman was putting the bed together, according to their woeful instructions, he utilized the screws that were suggested in the child like drawing they call instructions. Turned out the screws were too long. We had no alternative, but to improvise on the fly. We had lost all confidence in their ability to do the right thing or to provide a correct answer I will be delighted to see the Charles P R*** folks in court.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom it may concern, We are sorry to hear that *** *** thinks we have not addressed his complaintWe tried to contact *** *** several times by phone and email and did not hear backWe have in-house personal that would had assisted *** *** in the set up of his bed, had he gotten back to our messages or replied to our emailsIt is clear that the 3rd party *** *** hired to set up his bed, had no access to the set up instructions provided by Charles PR***We will see *** *** in court in JanuaryBest Regards, Lilia

To Whom it may concern, We are working with Customer to solve her problem with her bed purchased Kind Regards, Lilia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I appreciate the offer but I have a new handmade headboard from our craftsman so the offer to send me another headboard has no merit. I have filed a small claims suit with the NYC court system and have just received notice of a date of January **, 2016. If Charles PR*** wants to make a financial settlement prior to the court case, I am prepared to listen. Otherwise, I will see them in court in January and we will let an impartial third party judge decide. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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*** *** *** *** ***We will follow up on this request and confirm that Reporter Herald deliveries are not made to this address, *** *** *** ** *** ***

I apologize for the inconvenience caused Mr. [redacted]. The delivery agent will be notified to stop delivery to [redacted] once again.The agents supervisors are copied on this response.Maurice * E[redacted]

The complementary Sunday Reporter-Herald will no longer be delivered to [redacted], [redacted].The delivery person and the Supervisor have been notified.Maurice * E[redacted]Director of Operations.

To whom it may concern,We at Charles P. Rogers...

acknowledge that customer [redacted] did contact us on 11/**, 11/** and 11/** in regards to the cancellation of her order. We've canceled the order and refunded in full the amount of $539.10 on 11/**/2016. Please feel free to contact us with any questions or concerns. Kind Regards, Lilia

The customer called in on Jan 1, Feb 4,9,10 and 17 for no papers. Papers were re-delivered the same day or the next morning.In addition on Feb 10, credit was issued for the cost of 5 days papers.Since Feb 17 the customer has not called in and the hope is than any delivery concerns have been...

resolved.Maurice D E[redacted]Director of Operations.

The resolution I would like to receive from Stereo Advantage would be to have the service that was promised to me.  I wish to not have a hassle every time I need service done on my equipment.  When an appointment is made it should be kept or given more notice of cancellation.Thank...

you[redacted]

Right on the heels of my previous complaint, ref [redacted], this business has reinstated Sunday newspaper deliveries to my residence against my wishes. I've received a paper on both September 20th and 27th, 2015. I've made numerous previous complains directly to the company as well as the above referenced complaint with the Revdex.com. In the best case, these complaints result in a short term stoppage of delivery. I have never subscribed to services from this company and I wish for all services of this company to my residence to cease and desist, immediately and permanently.I wish for this business to respect the wishes of their clientele, to stop littering their yards with unwanted papers, to recognize that their unwanted newspapers are not only a nuisance, but a security threat for the neighborhood when residence are not available to clear them. First and foremost, I would like to *NEVER* receive another product from this company on my doorstep, driveway, or curb, or for that matter anywhere on my property.

Complaint: [redacted]
I am rejecting this response because:  The...

company failed to meet their promise, the Sunday August 2nd paper was delivered to my residence.  Due to the ongoing nature of this issue I would request an extended response period should the company attempt again to resolve this claim.
Regards,
[redacted]

We contacted and worked with [redacted] to expedite a service call to fix and satisfy her with with her system purchase and install.  The customer is now satisfied and we look forward to a long lasting relationship.

Review: I purchased a bed frame online from Charles P. Rogers ([redacted]). Three floors of our condo's shared hallway are severely damaged from delivery. We live on the third floor. [redacted], the delivery service, cracked and chipped the plaster from our walls, scraped a doorframe, and marked up our railings while rushing up and down stairs with bulky, heavy items. I can provide photos.

My husband called [redacted] the day this happened and emailed photographs of the damage. We were instructed to get a painting quote, and [redacted] at [redacted] said he would cover repairs. Now that we have a painting quote, [redacted] refuses to pay. He is denying his employees damaged our hall. [redacted] from Charles P. Rogers customer service offered to follow up with M[redacted]. It's been 5 business days and we haven't heard from her.Desired Settlement: I want compensation to repaint and repair the damage to our property.

Charles P. Rogers should take responsibility for their sloppy, unprofessional delivery service.