Charles S. Fussell, DDS, PC

In regards to the issue, this has been addressed and settled with the clientClient has signed an agreement and returned it to usThanks for the email notification as had previously handled this matter with the insured’s wife and were unaware there was still an issueThis issue has been resolvedThank you for choosing Lawton Construction & Restoration, Inc [redacted] Lawton Construction & Restoration, Inc[redacted] ***

I am rejecting this response because: We signed and faxed the paperwork that they asked us to signBut still NEVER sent us the check or gave us an update on the checkWill we be waiting another months for the check, since it seems like they LACK communication and work like snails

I spoke to the customer, *** ***, today in regards to her concerns. We discussed the issues at hand and came to a resolution. The customer has verbally agreed to pay the new estimate total of $1,017.33. She will be calling us back in about an hour to pay her balance over the
phone and we will close out her file. We’ll let you know when the file is paid and closed. Thank you Thank you for choosing Lawton Construction & Restoration, Inc. *** ***Operations ManagerLawton Construction & Restoration, Inc

I am rejecting this response because: *** called me and left a voicemail but did NOT leave an updateAll he said was to call him back which I refuse to call him back because I will be outraged talked to him for taking since NOVEMBER to resolve this caseWHAT UPDATE ***? You did not say how you will send the paymentWe are still waiting for the checkYour location is NOT that far from where we live, MAIL doesn't take daysPLEASE TELL THE TRUTH AND DO NOT SAY YOU GAVE AN UPDATE WHEN YOU DID NOTWHAT A JOKESTILL WAITING FOR THE CHECK!!!!!!!

The Complaint is in regards to a fire loss that we assisted the ***'s with last yearThe ***'s had several companies do work for them on this claimWe are one of companies involved on this claim to our knowledgeOur portion of the work on this claim was for Contents Smoke cleaning, and
Structural Smoke CleaningThe ***'s signed off on a two party check for the work we completedWhen the furniture was returned to them, the ***'s discovered a box of non-salvageable smoke damaged contents that was not cleanedThis box was not supposed to be cleaned as the items were non-salvageableThe ***'s then assumed all contents were not cleanedWe explained that salvageable items were smoke cleaned and non-salvageable items were not cleanedThe ***'s requested to be refunded for all cleaning, but the cleaning was done and signed off onAlso, and dining table and a curtain rod were damagedWe offered to reimburse the ***'s for the damaged itemsThe ***’s claimed we damaged additional items, some of the additional items they claimed we damaged had pre-existing damage, we agreed to reimburse the ***'s for items they claimed damagedThe ***'s have not accepted our reimbursement to this dateWe have apologized to the ***'s numerous times over the phone and via email for any inconvenience on our partWe also assisted them with additional work on their home that was not charged to them to accommodate themI will forward our latest correspondence with the ***'s to the Revdex.com Staff member handling the complaint. Below is a copy of the last correspondence sent to the ***’s in regards to the concerns in the email belowThe ***’s have not responded to the email below to date. As for their request to be reimbursed for cleaningAll their items were smoke cleaned and the ***’s signed off on a two party check that was sent from their insurance company signing off on the work completedWe cannot reimburse them for work we did for them

I am rejecting this response because:We used Lawton Construction to clean our contentsWe did sign off on the two party check as that is what we believed to be standardWe trusted Lawton to clean our contents and we were not happy with their cleaning job as they brought back our items and they still smelled of smoke and had sootWe have plenty of photos that show the condition the items were brought back inYes, Lawton has offered to reimburse for the cleaning and the items that they destroyed but they have offered a small sum of $versus what we believe to be a fair sum of $We reviewed the bill that Lawton had sent our insurance company and pulled out the cleaning on the items that we felt were not cleanWith the amount of items they damaged and the lack of cleaning we feel this is a fair sumAlso, while Lawton has apologized we have left repeated messages with the President of the company and not once did he return our callLawton gave us a take it or leave it offer and has not returned our calls in months necessitating a filing with the Revdex.com

We reached an agreement with the client last week and asked that they allow time for process. We called her today and left a voicemail with an update It will take 10-15 days to process payment to the client Thank you for choosing Lawton Construction & Restoration, Inc. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Lawton adjusted my bill to the amount actually due and finally removed the duplicate charges.  I gladly paid my bill in full. It should not have taken this long to receive a resolution.  I will no longer blindly accept my home owner insurance carrier's recommendations moving forward. While I appreciated the customer service I received yesterday, it does not make up for the customer service I was subjected to for the last 5 months.Sincerely,[redacted]

I am rejecting this response because:I’m waiting to hear  from Lawton and hope we can agree on a far amount to settle on!

In regards to the issue, this has been addressed and settled with the client. Client has signed an agreement and returned it to us. Thanks for the email notification as had previously handled this matter with the insured’s wife and were unaware there was still an issue. This issue has...

been resolved. Thank you for choosing Lawton Construction & Restoration, Inc. [redacted]
[redacted]Lawton Construction & Restoration, Inc.[redacted]

To Whom it may concern,  The check in question was picked up today and we called to notify the customer. Customer said that she would be verifying her bank account to see when we cash the check.  We'll process the check and will send her a paid invoice.  Thank you,  [redacted]...

[redacted] Lawton Construction & Restoration, Inc.

We have received the Jetter of complaint from customer [redacted] reaarding the damaged office chair that was purchased as-is from our showroom floor.In lieu to this concen,the customer was able to send photos of the damages. Upon review of theconcern a repair technichan advised that this Item...

was deemed unrepairable.However, to keep in customers good faith, store management has offered to allow a reselection of this Item for another of equal or lesser value since the item has been discontinued from our style line. Upon advising the customer of reselection Mr [redacted] notified that he was able to use a third party repair company to fully repair the damage.Store management end consumer have agreed upon a refund that amounted to an excess of said repairs made by customer. Consumer was refunded this afternoon (4/21/2016) and this concern has been successfully resolved.lf there are further questions or concerns about this matter, please feel free to contact the store at any given time.Thank you and have a great day!

Hi [redacted], We spoke to the [redacted]’s adjuster last week. He’s working on issuing final payment for storage and packin. Once payment rcvd. We’ll reach out to the [redacted]’s to setup and time to exchange checks with the [redacted]’s. Thank you for choosing Lawton Construction & Restoration, Inc. [redacted]
Operations ManagerLawton Construction & Restoration, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

I am rejecting this response because: We signed and faxed the paperwork that they asked us to sign. But still NEVER sent us the check or gave us an update on the check. Will we be waiting another 2 months for the check, since it seems like they LACK communication and work like snails.