Charles Schmidt & Sons

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The Motorcycle was secure on the Schmidt Flat bed Tow Truck when it fell and the mirror was broken with other parts .The operator and myself struggled to get the motorcycle in the upright position for quite a while When the motorcycle was in the upright position the Schmidt operator said let us disconnect the strap and he would go to shop and get a proper tow truck for motorcyclesHe left and said he would be back soon Two hours passed and one of many persons who asked if they could help in any way, stopped and allowed me to use their phone to call for assistanceA person came and we charged my phone to get phone numbers that I called earlier Upon calling Schmidt Towing they said they were not coming back to the site I called another company / Kickstart Fabrications ###-###-#### /They arrived set the towing equipment alone without any assistance from me and towed me to [redacted] * [redacted] The Schmidt Tow Truck operator should be noted for having problems setting a motorcycle on a flat bed tow truck and stating he was going back to shop for a proper tow truck and not returning These actions were not professional as a Business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, I was never requested for a towing service from [redacted] We did receive a call from Allstate Motor Club to transport a Kawasaki cycle for a [redacted] When we arrived at scene the cycle had to be loaded on a cycle skidder unit designed for this purposeThe operator of the cycle we believe was [redacted] He is an older gentleman and was asked by my operator to guide and hold the cycle steady as It is a very heavy older model cycle Twice *** [redacted] was unable to steady the bike during loadingMy operator seeing him almost have the cycle fall and injure him decided not to continue the operationUpon informing [redacted] of this , he told my operator he would call his brother and get a pickup truck to transport him We contacted Allstate and informed them of what had occurred [redacted] was never charged anything for the response or the time spent with himNo refund will be made as no money was ever received from [redacted] Thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is a feeling on my part that the proper service was not provided at Port Washington break down of a Kawasaki motorcycle The operator of the tow truck did not do a proper job of loading the motorcycle On his own decision he halted the proper loading of said motorcycle During the loading procedure of the motorcycle after being secured to channel iron connected to steel wire rope that was connected to a power wench halted after the motorcycle fell The picking up of the motorcycle was attempted to be done while the strap was still tied down to flat bed He said the proper truck for the motorcycle was needed then all was disconnected and he drove back to the shop This was not done professionally The fact that a poor attempt was made and failed by the operator and no one else The tow company did not charge because they did not want to be credited for doing wrong The correct job was done by Kick Start Fabrication by himself with no help from the driver of the motorcycle The not charging a fee in their eyes put them out of the picture I want them credited for doing an improper attempt and leaving
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I had a truck run out of fuel, it was towed to Charles Schmidt & Sons as they told me it needed more than just fuel Received a call that the truck would need several thousand dollars of repair from running out of gas Didn't believe this could be true, had it towed out of there and the truck started right up No mechanical issues at all Has been running great for weeks Would never use this business again -- total lack of ethics Overcharged for the tow as well!

It appears we are dealing with 2 people on this matter. The operator of the cycle and his brother who was not at the scene of the disablement. A flatbed operator must stand at the side of the flatbed when loading a unit in order to operate the controls, ie: winch. The only other way to transport a cycle is to have a lift gate pick up or hang it from a twin line wrecker, which can cause damage, that is how we transport collision damaged cycles. Again I ask the question , why do I reimburse a customer who never paid for service in the first place. As for the operator stating he would return, I think the brother who I spoke with twice by phone is stating that, not the operator at scene. We can say "he said she said" all day long but the core issue is I can not reimburse when no payment was made from the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The Motorcycle was secure on the Schmidt Flat bed Tow Truck when it fell and the mirror was broken with other parts .The operator and myself struggled to get the motorcycle in the upright position for quite a while . When the motorcycle was in the upright position the Schmidt operator said let us disconnect the strap and he would go to shop and get a proper tow truck for motorcycles. He left and said he would be back soon . Two hours passed and one of many persons who asked if they could help in any way, stopped and allowed me to use their phone to call for assistance. A person came and we charged my phone to get phone numbers that I called earlier . Upon calling Schmidt Towing they said they were not coming back to the site . I called another company / Kickstart Fabrications ###-###-#### /. They arrived set the towing equipment alone without any assistance from me and towed me to [redacted] The Schmidt Tow Truck operator should be noted for having problems setting a motorcycle on a flat bed tow truck and stating he was going back to shop for a proper tow truck and not returning . These actions were not professional as a Business
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, 
         I was never requested for a towing service from [redacted]. We did receive a call from Allstate Motor Club to transport a Kawasaki cycle for a [redacted]. When we arrived at scene the cycle had to be loaded on a cycle...

skidder unit designed for this purpose. The operator of the cycle we believe was [redacted]. He is an older gentleman and was asked by my operator to guide and hold the cycle steady as It is a very heavy older model cycle.  Twice [redacted] was unable to steady the bike during loading. My operator seeing him almost have the cycle fall and injure him decided not to continue the operation. Upon informing [redacted] of this , he told my operator he would call his brother and get a pickup truck to transport him.   We contacted Allstate and informed them of what had occurred. [redacted] was never charged anything for the response or the time spent with him. No refund will be made as no money was ever received from [redacted].
                    Thanks,   [redacted]

Review: My motorcycle broke down in remote area in Port Washington. Called for towing services to Charles Schmidt towing. A worker with a flat-bed tow vehicle arrived on site. I was directed by young man to help with Arranging the motorcycle in center of ramp that was set in upward 45 Degree angle.While securing the front wheel to metal steel that was bent , the motor cycle fell during the securing process to channel iron attached to wire cable . The Charles Schmidt worker said let 's disconnect the securing devise and he would go to shop and get a better Motorcycle towing vehicle. I waited two hours then a person stopped and asked if I needed help . I called home and my friend came . We called Charles Schmidt towing and was told they were not coming back . I called Kick Start Fabrication ###-###-#### and a vehicle came and towed me for $175.00 I had to charge battery . Remove the Saddle bags and order a new supporting bracket that broke $76.00 . The Front brake handle was also discovered broken after riding motorcycle . Need new right front brake handle .Unknown cost of part and unknown labor needs to be done after ordering parts cost will be knownDesired Settlement: Refund of $175 towing cost

Business

Response:

Hello,

I was never requested for a towing service from [redacted]. We did receive a call from Allstate Motor Club to transport a Kawasaki cycle for a [redacted]. When we arrived at scene the cycle had to be loaded on a cycle skidder unit designed for this purpose. The operator of the cycle we believe was [redacted]. He is an older gentleman and was asked by my operator to guide and hold the cycle steady as It is a very heavy older model cycle. Twice [redacted] was unable to steady the bike during loading. My operator seeing him almost have the cycle fall and injure him decided not to continue the operation. Upon informing [redacted] of this , he told my operator he would call his brother and get a pickup truck to transport him. We contacted Allstate and informed them of what had occurred. [redacted] was never charged anything for the response or the time spent with him. No refund will be made as no money was ever received from [redacted].

Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The Motorcycle was secure on the Schmidt Flat bed Tow Truck when it fell and the mirror was broken with other parts .The operator and myself struggled to get the motorcycle in the upright position for quite a while . When the motorcycle was in the upright position the Schmidt operator said let us disconnect the strap and he would go to shop and get a proper tow truck for motorcycles. He left and said he would be back soon . Two hours passed and one of many persons who asked if they could help in any way, stopped and allowed me to use their phone to call for assistance. A person came and we charged my phone to get phone numbers that I called earlier . Upon calling Schmidt Towing they said they were not coming back to the site . I called another company / Kickstart Fabrications ###-###-#### /. They arrived set the towing equipment alone without any assistance from me and towed me to [redacted] The Schmidt Tow Truck operator should be noted for having problems setting a motorcycle on a flat bed tow truck and stating he was going back to shop for a proper tow truck and not returning . These actions were not professional as a Business

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

It appears we are dealing with 2 people on this matter. The operator of the cycle and his brother who was not at the scene of the disablement. A flatbed operator must stand at the side of the flatbed when loading a unit in order to operate the controls, ie: winch. The only other way to transport a cycle is to have a lift gate pick up or hang it from a twin line wrecker, which can cause damage, that is how we transport collision damaged cycles. Again I ask the question , why do I reimburse a customer who never paid for service in the first place. As for the operator stating he would return, I think the brother who I spoke with twice by phone is stating that, not the operator at scene. We can say "he said she said" all day long but the core issue is I can not reimburse when no payment was made from the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is a feeling on my part that the proper service was not provided at Port Washington break down of a Kawasaki motorcycle . The operator of the tow truck did not do a proper job of loading the motorcycle . On his own decision he halted the proper loading of said motorcycle . During the loading procedure of the motorcycle after being secured to channel iron connected to steel wire rope that was connected to a power wench halted after the motorcycle fell . The picking up of the motorcycle was attempted to be done while the strap was still tied down to flat bed . He said the proper truck for the motorcycle was needed . then all was disconnected and he drove back to the shop . This was not done professionally . The fact that a poor attempt was made and failed by the operator and no one else . The tow company did not charge because they did not want to be credited for doing wrong . The correct job was done by Kick Start Fabrication by himself with no help from the driver of the motorcycle . The not charging a fee in their eyes put them out of the picture . I want them credited for doing an improper attempt and leaving .

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I had a truck run out of fuel, it was towed to Charles Schmidt & Sons as they told me it needed more than just fuel. Received a call that the truck would need several thousand dollars of repair from running out of gas. Didn't believe this could be true, had it towed out of there and the truck started right up. No mechanical issues at all. Has been running great for weeks. Would never use this business again -- total lack of ethics. Overcharged for the tow as well!