We have received the Jetter of complaint from customer [redacted] reaarding the damaged office chair that was purchased from our showroom floor.In lieu to this concen,the customer was able to send photos of the damagesUpon review of theconcern a repair technichan advised that this Item was deemed unrepairable.However, to keep in customers good faith, store management has offered to allow a reselection of this Item for another of equal or lesser value since the item has been discontinued from our style lineUpon advising the customer of reselection Mr [redacted] notified that he was able to use a third party repair company to fully repair the damage.Store management end consumer have agreed upon a refund that amounted to an excess of said repairs made by customerConsumer was refunded this afternoon (4/21/2016) and this concern has been successfully resolved.lf there are further questions or concerns about this matter, please feel free to contact the store at any given time.Thank you and have a great day!
I am rejecting this response because:We used Lawton Construction to clean our contentsWe did sign off on the two party check as that is what we believed to be standardWe trusted Lawton to clean our contents and we were not happy with their cleaning job as they brought back our items and they still smelled of smoke and had sootWe have plenty of photos that show the condition the items were brought back inYes, Lawton has offered to reimburse for the cleaning and the items that they destroyed but they have offered a small sum of $versus what we believe to be a fair sum of $We reviewed the bill that Lawton had sent our insurance company and pulled out the cleaning on the items that we felt were not cleanWith the amount of items they damaged and the lack of cleaning we feel this is a fair sumAlso, while Lawton has apologized we have left repeated messages with the President of the company and not once did he return our callLawton gave us a take it or leave it offer and has not returned our calls in months necessitating a filing with the Revdex.com
We reached an agreement with the client last week and asked that they allow time for processWe called her today and left a voicemail with an update It will take 10-days to process payment to the client Thank you for choosing Lawton Construction & Restoration, Inc [redacted]
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meLawton adjusted my bill to the amount actually due and finally removed the duplicate charges I gladly paid my bill in fullIt should not have taken this long to receive a resolution I will no longer blindly accept my home owner insurance carrier's recommendations moving forwardWhile I appreciated the customer service I received yesterday, it does not make up for the customer service I was subjected to for the last months.Sincerely, [redacted]
To Whom it may concern, The check in question was picked up today and we called to notify the customerCustomer said that she would be verifying her bank account to see when we cash the check We'll process the check and will send her a paid invoice Thank you, *** [redacted] Lawton Construction & Restoration, Inc
We have received the Jetter of complaint from customer [redacted] reaarding the damaged office chair that was purchased from our showroom floor.In lieu to this concen,the customer was able to send photos of the damagesUpon review of theconcern a repair technichan advised that this Item was deemed unrepairable.However, to keep in customers good faith, store management has offered to allow a reselection of this Item for another of equal or lesser value since the item has been discontinued from our style lineUpon advising the customer of reselection Mr [redacted] notified that he was able to use a third party repair company to fully repair the damage.Store management end consumer have agreed upon a refund that amounted to an excess of said repairs made by customerConsumer was refunded this afternoon (4/21/2016) and this concern has been successfully resolved.lf there are further questions or concerns about this matter, please feel free to contact the store at any given time.Thank you and have a great day!
I am rejecting this response because:We used Lawton Construction to clean our contentsWe did sign off on the two party check as that is what we believed to be standardWe trusted Lawton to clean our contents and we were not happy with their cleaning job as they brought back our items and they still smelled of smoke and had sootWe have plenty of photos that show the condition the items were brought back inYes, Lawton has offered to reimburse for the cleaning and the items that they destroyed but they have offered a small sum of $versus what we believe to be a fair sum of $We reviewed the bill that Lawton had sent our insurance company and pulled out the cleaning on the items that we felt were not cleanWith the amount of items they damaged and the lack of cleaning we feel this is a fair sumAlso, while Lawton has apologized we have left repeated messages with the President of the company and not once did he return our callLawton gave us a take it or leave it offer and has not returned our calls in months necessitating a filing with the Revdex.com
We reached an agreement with the client last week and asked that they allow time for processWe called her today and left a voicemail with an update It will take 10-days to process payment to the client Thank you for choosing Lawton Construction & Restoration, Inc [redacted]
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meLawton adjusted my bill to the amount actually due and finally removed the duplicate charges I gladly paid my bill in fullIt should not have taken this long to receive a resolution I will no longer blindly accept my home owner insurance carrier's recommendations moving forwardWhile I appreciated the customer service I received yesterday, it does not make up for the customer service I was subjected to for the last months.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
To Whom it may concern, The check in question was picked up today and we called to notify the customerCustomer said that she would be verifying her bank account to see when we cash the check We'll process the check and will send her a paid invoice Thank you, *** [redacted] Lawton Construction & Restoration, Inc