Charleston Moving Pros

I signed to be charged for $270 and was charged $330 and on top of that 1 mover broke my end table, and now I'm unable to contact anyone about it.
On Monday July 30th I asked for 2 movers at a rate of $90/hr with a 2 hour minimum of $270 total to move me from a 1 bedroom in Ladson to a 1 bedroom in Charleston. The movers were to be at my apartment at 9 am and be done by 11am. The movers were late arriving to my apartment and I had to call Josh O at 843.*** to find out they were going to be late. They arrived 30 minutes late. I informed them that I had limited money and was trying to stick to the 2 hour minimum. When I signed my paperwork the guy went over the information with me and we both said 2 men for 2 hours meaning $270. Three men showed up for the move however I signed paperwork stating I requested 2 and only needed 2 men because I was going to be the 3rd person helping wit the move. The mover actually started at 9:33am and we loaded the apartment in 15 minutes traveled to the new apartment. I had to sign paperwork which ended up taking longer than expected, the guys told me they were going to run to the store, mind you they are still being paid to be at the location of my new apartment not to run their own person errands. Once they come back and I finally get the keys to my apartment it is now 11am giving us 30 minutes to unload without me going over the 2 hour minimum. We begin to unload the truck as we are going back and forth from the truck to the apartment, I approach the truck and I hear 1 of the overs say "oh *** this broke" I look and the leg of my wooden end table has been broken off. I tell him to just take it upstairs and I'll look at it later, we finished by 11:22am. The guy asks me how am I paying for todays move and I say with my credit card, he makes a phone call I am standing right next to him, I hear him say my credit card information and tell the person on the other end of the phone "2 men the minimum $270" he then hangs up the phone and they leave. As I am driving back to my old apartment I receive an email receipt from them charging me for $330. I called the Josh and informed him of the mistake and he said he would look into it. I also informed him of my broken end table, he told me that the company had sent 3 people by mistake and that is why I was overcharged we exchanged multiple text messages with him assuring me they would refund me my money and fix my end table but now that is has finally come time for me to collect no one is picked up the phone or responding to my text messages.

On April 3, 2018, I contracted Charleston Moving Pros, aka Movers and Groovers to move the contents of my condo at *** Point *** SC to a public storage unit on Folly Road.
Since I had broken 2 ankle bones and was not ambulatory, I was able to supervise the moving into the van at my condo, but had a friend partially supervise the unloading at the storage unit. However, she was not knowledgeable about all of my belongings.
I was recuperating from my ankle surgery in Columbia when I discovered my pain meds were gone. It was a bottle of about *** tablets. After I had searched everywhere, I called the moving company. They contact the movers and they said they had no knowledge of it. I then contacted DHEC and they told me since the amount was so little, they couldn't do anything.
On May 30, 2018, I returned to Charleston and had a different company move me from my storage unit to my new home. Later, I discovered that an oak bench was missing from my belongings. As this was of great sentimental value, I again contacted Charleston Moving Pros. I contacted *** as well as the owner of the company, *** Neither bothered to return my calls or texts.
After this, I filed a report with the Charleston County Police Department. Officer *** took my information and the case number is XXXXXXX.
About 2-3 weeks ago, I called Charleston Moving Pros at their XXX-XXX-XXXX. I finally got ahold of the owner of the company, *** I relayed this story to him. He said the pain pills were probably gone by now, but that he would contact the mover *** (who is not with his company any longer) to see what he knew about my bench. He said he would call me back. I have not heard from him.
I would appreciate someone in your office investigating this incident as I have gotten nowhere with the moving company or the police department.
Product_Or_Service: moving

There was significant floor damage during their service. They promised to pay for the damage, but have not done so and will not respond.
The moving company, Movers and Groovers, provided moving services to move furniture out of our home's first floor to allow for floor refinishing. During this move, Movers and Groovers gouged the hardwood floors upstairs with $470 of damage. Managing owners Ron (Ronnie) F and Josh O promised to pay for this damage many times, and the floor was repaired satisfactorily by a flooring company with an invoice for $470. Since the repair, Ron F and Josh O will not accept or return phone calls or texts. Despite many promises, they have still not paid for the damage repair 4 months later and do not respond to communication.

Overcharge of 1 hour of moving and broken furniture
I used Movers & Grovers on 03/28/18 and the movers arrived at 10am instead of 9am and I was charged for the hour that they were not there. I also used them on 03/29/18 and they broke a piece of furniture (and tried to hide it).

Movers were to cover damages of furniture caused by move. I filed forms as required and they have not responded since January 2018. I called often.
Company moved me into storage in July of last year, 2017. They stuffed furniture and items in storage though I labeled boxes carefully noting how to load, they forced items and did not take care in sorting the items. The invoice number is US *** XXXXXXXX *** Forms, as required, were filed with the business and I placed many calls to them. They advised me to locate furniture repair contractor and I did. An estimate was given to them. After about 4 calls total, and many conveyances that I should be getting something in the mail, nothing was delivered. To date the damages have not been repaired and I am still holding the broken chandelier they asked me to retain for review. They have not responded and I have continually called them.

This company took multiple days to move us, destroyed some of our furniture and has not been responsive since.
I hired Movers and Groovers to move my family on July 8 after confirming they wrap and protect everything. They arrived without proper attire showing the company they work for and their truck was a U-haul with no business signage at all. They failed to bring the proper tools to be able to move a lot of our items. They confirmed they would be back Sunday morning to complete our move. The items they did move were not covered/wrapped at all and now have paint, dings, cracks on them. We were not able to get ahold of anyone on Sunday when they did not show up. I called the office Monday morning and was promised the movers would be there Monday evening to finish the move. No one showed up. The move was not at all completed until Wednesday and my husband and I were forced to dismantle the majority of our furniture and move it ourselves.
I have been back and forth by email and phone with *** who answers the phone with no explanation or resolution.
I found out the owners name and his cell number and was able to speak with him on my first call. He said he was in his vehicle and to email him what happened along with pictures of the damage. I emailed him as soon as we got off the phone which was August 14. I have not heard from him and when I call it goes directly to voicemail and is full. I called the office and ask for him and they always say "he won't be back until next week.

Expected delivery of household items at 10am on 7/31/17. Movers arrived at 5:30pm. Many items broken or damaged. No response from owner.
On July 21, 2017 I hired movers and groovers to pick up household items add an address in West Ashley, ZIP Code 29414. The owner agreed to store items for 10 days, and deliver them to a new address on July 31, 2017, in North Charleston, ZIP Code 29405. I paid $270 on 21 July. I was told that the entire move plus storage would cost me less than $600 but I never received an itemized bill, statement or estimate. I received a confirmation text that stated on July 31, 2017 at 10 AM a crew would come from movers and groovers with my belongings that had been in storage. At 12:24 I received a text message from the owner stating that the movers we're running behind and would just now be heading to my apartment. At 3:15 I contacted The owner to explain that the movers had still not shown up. Shortly there after one of his employees called me and said he just received paperwork for my order. At 4:30 the same employee called me to tell me that he wasn't sure he had the right belongings. He described my items and said he be out momentarily. At 5:30 PM a crew of two men showed up with my household items . They were tired, sloppy, and slow. As they were getting ready to drive off I explained I was missing a glass top for a round table and a marble top for a square table. The employees told me there was no marble top. I press them further and discovered that they had broken in the marble top . They presented it to me in eight pieces, shattered. At that point the employee contacted the owner, ***, who said that instead of charging me for labor I would only be charge for storage in the amount of $100. The following day I found an acrylic star for the top of the Christmas tree on my patio . This was odd because the Christmas tree had not been unboxed or unpackaged. I went into my apartment, found the crate that the Christmas tree with in, unwrapped it from its paper and fabric packaging, and discovered that the top of the tree had been sheared off and multiple lights were missing. I took pictures and contacted *** immediately. I also sent images of vintage ceramic Christmas trees identical to this one that have sold online for $129-$199. I explained that this was a gift for my parents, that this particular object is hard to find, and that the average price ranges from $129 to $199. Hours later he texted me and asked me if I had found a tree. I explained that they have all been sold, and that they are difficult to find. I have not heard back from him cents. I suggested stopping payment on the check that I had written for storage in the amount of $100. I received no response. The check was then cashed. I have left multiple messages via text and have had zero response and zero satisfaction. Between waiting 7 1/2 hours for delivery, the shattered piece of marble, multiple scuffs and scratches on every piece of wooden furniture, red paint marks on a lamp and two chairs, and a broken vintage ceramic Christmas tree, I am very upset with the service and I am dissatisfied with The lack of customer service that I have received from the owner of this company.

Mover punched foot through the ceiling of Master Bathroom and Movers and Groovers is avoiding our calls to refund the cost of repairs.
We hired Movers and Groovers to move items out of our attic and to a storage unit. They arrived at the house on February 24, 2016 to complete this service. While in the attic, one of the movers punched his foot and entire leg through the ceiling of my master bathroom. Immediately, I checked on the mover and he was okay and continued moving our items; however, I took pictures and then reported it to ***, owner of Movers and Groovers. At that time, *** informed me that he would like to have a contractor come take a look at it to get it repaired. We waited several days and no one came. I contacted *** and after several times of him telling me he was getting someone out, he and I both decided that my husband and I would get our own quotes from contractors, as we had other work we needed to get done in the house to put it on the market and we could just piggy back this service on to that and *** would cover this cost for the ceiling repair. I got three quotes from contractors and shared those with ***. Once we selected the contractor, my husband and I paid for the work to be done (along with our other work needed) and the job was complete. After chasing *** down, he finally came back and said that his insurance did not cover this type of claim and he wanted to know if we could just have a " credit" on file for our move once we sold our house. Reluctantly, my husband and I agreed to that. Our house went on the market that following April of 2016. It is still on the market, and honestly, we aren't sure it is going to sell at this time, so around October 2016 I reached out to *** and told him just that. I asked him to please refund us the cost of repairs as we may be taking the house off the market and too much time has gone by and we really didn't feel comfortable just taking the credit that may be months and months away. He asked me to resend him the quote/cost amount which I did via text message. I received no response from that. Since then, both my husband and I have tried calling him on numerous occasions, leaving messages, texts, emails...we get no response. Finally, on April 3, 2017, *** responded to an email stating that he would have to set up a payment plan for the reimbursement and he would be "happy to set up like a $100/week" until it is paid. It is now May 15, 2017 and we have not received a single payment.