Charley Mattingly Farrier Svc

[redacted] ,The A/C system was repaired at this home, the servicer did get the home and made repairs at this homeThe delay in service occurred because every A/C servicer was overloaded with service calls from the first heat wave of the season and everyone turned on there A/C's at the same time and there was an influx of A/C service requests all at the same time.Thanks,Ben

Service to the home was delayed because the home owner had failed to pay a previous service call feeThe home owner has paid the past due service call feeThe home owner is now getting service

We have dispatched a service technician to the homeThe service technician has made the repairsSorry for the delay we have waived the service call fee

This homeowner has been contacted and taken care of

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to meHowever, I want to point out that they only called me back, despite my numerous phone calls, once I contacted the Revdex.com.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: although the issue was eventually resolved, no response from the business to myself or the Revdex.com is unacceptable. According to the timelines the business is responding on 02Marto our complaint raised 27Jun16. Therefore our original complaint about poor communication, delayed response times and extremely poor customer service remain. I do not recommend this organization to others
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

General Home Warranty strives to deliver fast and affordable service at a discount. Albuquerque experienced a early summer heat wave. That combined with home owners all turning on their Air Conditioners at the same time and having cooling issues with their A/C units, most HVAC companies are delayed...

up to 7- 10 days for service. The servicers from our HVAC companies get bombarded with service calls and they explained to us they are getting to them as fast as possible but they have no idea how long service calls will take till they are on site and can diagnose and repair the problem. Then they call the next customer as soon as possible, or hand it off to another technician if they are falling behind on a job that takes more time. Unfortunately that makes it impossible for General Home Warranty to know which service technician will be calling the technician ahead of time. While this home owner has received service and had repairs completed, we understand their frustration and would offer them a refund if they email General Home Warranty directly at [redacted] and request a refund.

[redacted],The A/C system was repaired at this home, the servicer did get the home and made repairs at this home. The delay in service occurred because every A/C servicer was overloaded with service calls from the first heat wave of the season and everyone turned on there A/C's at the same time and...

there was an influx of A/C service requests all at the same time.Thanks,Ben