We cannot accept the response from Charley’s Handyman LLC. Charley and his crew made egregious errors in materials selection and overall craftsmanship in the master bathroom remodel. Had we known that the quality of work was this poor from the outset, we would have sought out another company to complete the work. Personally, I do not think that Charley was intentionally doing poor quality work or deliberately trying to screw my wife and I out of nearly $5000. However, that does not excuse the fact that in comparison to our now completed tile shower, finished by a scrupulous craftsman and reputable company, the work that Charley did and materials he selected were indeed sub-par at best.Yes, my wife and I are repeat customers; Charley had completed a couple different projects in our basement the year prior, none of which included tile work, which we were happy with. That we do not doubt. However, in this case, we could not allow Charley to continue after the tile floor that he laid cracked and in turn, compromised the entire shower system. After seeking advice from several contractors and tile professionals (reference the attached quotes), it was recommended that the shower be demolished and re-built. Among many other thoughts, my wife and I were concerned that if he made this error, how much of the rest of the shower had he completed in the same fashion? Also, in reference to Charley's response, we reached out to him to inform him that we did not want him to fix the shower and that we would like to be reimbursed. We tried several times to reached out to him but eventually Charley stopped answering our messages. He made no attempt to come to an agreement or acceptable solution, leading up to filing a complaint with the Revdex.com. We will certainly not use Charley’s Handyman LLC. for any future work in our home nor will I recommend that any homeowner utilize his services. Please advise on how we can move forward to pursue the $2,470.00 that my wife and I are owed in reimbursement. Thank you.
Regards,
[redacted]
This is my reply to Charley's messages. I realize everything is my word against his. I wish your budget covered expenses to inspect the work of companies.1. He is right. I will never have him back2. His times here: Apr. 9 InstalledApr.21 Used wood filler on gouges he made on doorApr. 25 More wood filler said he would be back next day Apr. 26. No show3. He said old old fitting door. Yes it is 50 years old, but not hanging there like trash . everything is solid, (Illegible word) scratches.4. The door does not close to this day. Did not close as he states the day he left or no. Thank for everything you tried to do.[redacted]ID #[redacted]
Called and spoke directly to client. We offered to reimburse $100.00 of her payment after her complaint was filed because she stated that she was elderly (91) and felt she was being taken advantage of. We don't want ANYONE to feel we would do that "REGARDLESS" of their age. So we offered to...
come back out and once again readjust her door. She refused. Can I please state here that the original door and frame were very old and "ill fitting" to begin with. She wanted a brand new door ( which she did receive) but she didn't want new frame work. She insisted on installation of new door into old shoddy ill fitting frame. And wanted it to fit as if new. So at "her request" we cut where needed... Planed and sanded to get this door "best we could" as explained to the client. The door was able to shut when we left her property. We returned to do this on several occasions. Over and over repeating the process.Also would like to note that in the phone call to her she said she would SETTLE for no less than $200.00 and still refused to let us come back. We feel that everything was explained,then everything tried to appeas her to no avail. We will no longer offer her the discount to her bill and will not be returning. If anyone who reads the complaints and replies from the Revdex.com would like to consider us for your needs..we provide references upon request. Thank you,Charley's Handyman Services LLC
The remaining issues that Mr. [redacted] had were addressed by Charlies Handyman. We had spoke with Mr. [redacted] who told us if we came out and finish the work that he would retract what he had sent to the Revdex.com. Once we finish the contract we expected that he would make good on his word, however he...
made no effort to contact the Revdex.com and let them know that we had came out and finished to his satisfaction. At this point we will let you take the lead on this issue as I have been advised by the Revdex.com not to contact Mr. [redacted] personally. Thank you so much for your time. Charley's Handyman
Mr. [redacted] was up until recently A Satisfied repeat client. And yes we admit that there was some error on our part but by no means to the extent described in his complaint. If our workmanship was even remotely close in comparison to his description that it would be hard to believe he would ever...
have us do work for him on a repeated basis. Actually this issue came about when the client asked us to do additional extensive work on shower doors that were not in the original contract. Mr. [redacted] said and agreed to pay the additional cost and his fiance got upset and said no that they would not pay added cost. In the end what should have been a small issue of adhesive became a full-scale attack on our company by the Revdex.com on mr. [redacted] part. And we did install shower doors at no additional cost to the client and when we offered to come back for the issue in his complaint the client said he would let us make it right and afterwards refused to take our calls to come back. We know and have heard nothing until now about other companies working with mr. [redacted] on our job. Had he kept his word and let us come back we feel mr. [redacted] would not have to ask us for the Monies to pay someone else for something he did not need we are declining his refund of $2,470. Thank you Charlies Handyman Services LLC
We cannot accept the response from Charley’s Handyman LLC. Charley and his crew made egregious errors in materials selection and overall craftsmanship in the master bathroom remodel. Had we known that the quality of work was this poor from the outset, we would have sought out another company to complete the work. Personally, I do not think that Charley was intentionally doing poor quality work or deliberately trying to screw my wife and I out of nearly $5000. However, that does not excuse the fact that in comparison to our now completed tile shower, finished by a scrupulous craftsman and reputable company, the work that Charley did and materials he selected were indeed sub-par at best.Yes, my wife and I are repeat customers; Charley had completed a couple different projects in our basement the year prior, none of which included tile work, which we were happy with. That we do not doubt. However, in this case, we could not allow Charley to continue after the tile floor that he laid cracked and in turn, compromised the entire shower system. After seeking advice from several contractors and tile professionals (reference the attached quotes), it was recommended that the shower be demolished and re-built. Among many other thoughts, my wife and I were concerned that if he made this error, how much of the rest of the shower had he completed in the same fashion? Also, in reference to Charley's response, we reached out to him to inform him that we did not want him to fix the shower and that we would like to be reimbursed. We tried several times to reached out to him but eventually Charley stopped answering our messages. He made no attempt to come to an agreement or acceptable solution, leading up to filing a complaint with the Revdex.com. We will certainly not use Charley’s Handyman LLC. for any future work in our home nor will I recommend that any homeowner utilize his services. Please advise on how we can move forward to pursue the $2,470.00 that my wife and I are owed in reimbursement. Thank you.
Regards,
[redacted]
This is my reply to Charley's messages. I realize everything is my word against his. I wish your budget covered expenses to inspect the work of companies.1. He is right. I will never have him back2. His times here: Apr. 9 InstalledApr.21 Used wood filler on gouges he made on doorApr. 25 More wood filler said he would be back next day Apr. 26. No show3. He said old old fitting door. Yes it is 50 years old, but not hanging there like trash . everything is solid, (Illegible word) scratches.4. The door does not close to this day. Did not close as he states the day he left or no. Thank for everything you tried to do.[redacted]ID #[redacted]
Called and spoke directly to client. We offered to reimburse $100.00 of her payment after her complaint was filed because she stated that she was elderly (91) and felt she was being taken advantage of. We don't want ANYONE to feel we would do that "REGARDLESS" of their age. So we offered to...
come back out and once again readjust her door. She refused. Can I please state here that the original door and frame were very old and "ill fitting" to begin with. She wanted a brand new door ( which she did receive) but she didn't want new frame work. She insisted on installation of new door into old shoddy ill fitting frame. And wanted it to fit as if new. So at "her request" we cut where needed... Planed and sanded to get this door "best we could" as explained to the client. The door was able to shut when we left her property. We returned to do this on several occasions. Over and over repeating the process.Also would like to note that in the phone call to her she said she would SETTLE for no less than $200.00 and still refused to let us come back. We feel that everything was explained,then everything tried to appeas her to no avail. We will no longer offer her the discount to her bill and will not be returning. If anyone who reads the complaints and replies from the Revdex.com would like to consider us for your needs..we provide references upon request. Thank you,Charley's Handyman Services LLC
The remaining issues that Mr. [redacted] had were addressed by Charlies Handyman. We had spoke with Mr. [redacted] who told us if we came out and finish the work that he would retract what he had sent to the Revdex.com. Once we finish the contract we expected that he would make good on his word, however he...
made no effort to contact the Revdex.com and let them know that we had came out and finished to his satisfaction. At this point we will let you take the lead on this issue as I have been advised by the Revdex.com not to contact Mr. [redacted] personally. Thank you so much for your time. Charley's Handyman
Mr. [redacted] was up until recently A Satisfied repeat client. And yes we admit that there was some error on our part but by no means to the extent described in his complaint. If our workmanship was even remotely close in comparison to his description that it would be hard to believe he would ever...
have us do work for him on a repeated basis. Actually this issue came about when the client asked us to do additional extensive work on shower doors that were not in the original contract. Mr. [redacted] said and agreed to pay the additional cost and his fiance got upset and said no that they would not pay added cost. In the end what should have been a small issue of adhesive became a full-scale attack on our company by the Revdex.com on mr. [redacted] part. And we did install shower doors at no additional cost to the client and when we offered to come back for the issue in his complaint the client said he would let us make it right and afterwards refused to take our calls to come back. We know and have heard nothing until now about other companies working with mr. [redacted] on our job. Had he kept his word and let us come back we feel mr. [redacted] would not have to ask us for the Monies to pay someone else for something he did not need we are declining his refund of $2,470. Thank you Charlies Handyman Services LLC