Charlie Bob's Market and Deli

Review: I was attempting to make a reservation for [redacted] through this location and I spoke with a young lady by the name of Hannah. The conversation quickly took a turn when I was told there "was no such reservation", followed by an attitude as if I were interrupting her day. I explained to her that I was looking at a confirmation email which told me otherwise. I suggested that she refresh her screen and I made mention that I noticed her annoyed tone. Hannah replied by telling me she was not feeling good. Which in my years of customer service experience is never something you relay to the customer as an excuse. She then told me the reservation had no destination and other information that they needed to complete the reservation. I was attempting to explain to her that the prompts on the [redacted] website did not ask me any of those questions and that is why she did not see the information. She abruptly interrupted me and told me in short that if I wasnt going to answer me she would hang up. I asked for a manager and she told me she was the manager. I responded by stating I no longer wished to speak with her. She put me on hold and got the owner. The gentleman that got on the phone sounded as if he may have been more pleasant. He explained to me that their system was a bit slow some times and that's why she couldn't see the reservation. As I was trying to voice the fact that I was displease with Hannahs lack of customer service (which as a consumer is common) he too inturrupted and told me "your going to listen to me". I did not like the tone he began to speak to me in so I told him "do not speak to me like that". I turn he responded, "I don't give a st about your business" and hung up the phone.Desired Settlement: A formal apology from the owner and a reprimand of the employee. Perhaps some formal customer service training as well.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Charlie Bob's Market and Deli regarding complaint ID [redacted].

Regards,