Mr***, Please forgive us for any confusionYou had stated you would consider this matter resolved with a total refund of $which we have now providedPlease find attached the two separate refunds that combine to equal $We hope that you will find this resolution satisfactory Thank you,Tom [redacted]
Mr L [redacted] , Please accept our apology for the delay on your refundThis was issued on 11/05/If there is anything else that we can do for you, please let us knowThank you, Tom C [redacted] Customer Care Manager
Mrs [redacted] , Thank you for bringing this matter to our attentionCertainly, it should not have been a struggle for you to receive this informationI have sent an email to you with the following documents:1) Finance Documents2) Invoice3) Itemized invoice4) Receipt of down payment5) Proof of Warranty RegistrationIf there is anything else that you need, please let us knowThank you, Tom [redacted] Customer Care Manager
Mrs [redacted] , Thank you for bringing this to our attention Per our conversation with you, it appears that there was a but of a misunderstanding from the previous service especially provided and the date at which the automatic draft was stopped We greatly appreciate you working with us to resolve this outstanding balanceThank you, Tom C [redacted] Customer Care Manager
Mrs***, Again we apologize for the inconvenience that this situation has caused youWe have worked to ensure that each of your concerns has been resolvedIf there is anything else that you need, please let us knowThank you, Tom C [redacted] Customer Care Manager
Mr***, We accept and appreciate your resolution for the $We are processing the additional refund at this timeYou should expect to receive it in to business daysThank you,Tom [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Hi, I am really getting upset with your responseAttached is the trail of messages for your referenceBased on your own message you have promised to refund additional $300, dated September 1st 2016, and now you are attaching a receipt of $140? THis is beyond acceptable, I do not have time to wait forever, when your company charged me the company charged me the same day a hefty $700+ and now after months I am getting incremental money backI demand full refund for lack of honesty and integrity, this is not right!] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complainNo, I accepted additional per your message that would make 50% of the total charges so I should have been paid at least 362$I attached in my last message your responseI am very disappointed with your response and tacticsI was misinformed by your technician, I was over charged and I was paid too little to compensate for the time and hassle that was caused to meI expect additional 160$ to resolve the matter Regards,
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] The company has offered to open the lines of communication and look forward to discussing the matter with the company Can you please ask the company if it can provide the direct phone number and e-mail address for MrTom C [redacted] , Customer Care Manager Regards, [redacted]
Mrs***, I have confirmed with our accounting department that the refund we promised you has been issuedIf you do not see it on your account within business days from today, please contact us and let us know Please feel free to request to speak to me directly on this matter Thank you, Tom [redacted] Customer Care Manager
Revdex.com: This letter is to inform you that John Moore Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/23/and assigned ID [redacted] Sent: Tuesday, December 27, 10:AM Subject: Revdex.com ID [redacted] Good morning, Dispute Resolution: Writing to advise that the company I filed a complaint against John Moore Services has 100% fully and completely meet my request for resolution on December 26, Please provide me with the instructions on how to show this resolution on the Revdex.com website so that John Moore Services can also see that the dispute has been resolvedThank you in advance for your responseHave a good day! [redacted]
Mr***,Thank you for bringing this matter to our attentionWe greatly appreciate your continued business with John Moore, LP and we are pleased that we were able to find a resolution to your concernsWe hope that we have shown through our resolution our commitment to our customer's satisfaction and trustIf there is anything else that we can do for you, please let us knowThank you, Tom [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am no longer interested in having John Moore provide any services for this concernThe responses received have not been satisfactory and I have been unable to obtain the desired resultI am not advising that this has been a satisfactory resolution, however there is no longer a need for any further discussion about this issue Regards,
From: Tom C [redacted] [mailto: [redacted] ] Sent: Tuesday, December 15, 3:PM To: drteam Subject: Complaint [redacted] Mr***, We have issued you a refund in the amount of $per your requestYou should have already received this refund Thank you, Tom C [redacted] Customer Care Manager
Mr***, We have received your concernPlease accept our apology that the part replaced by our technician did not resolve the problemWe have agreed to refund this chargeThank you, Tom [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, September 16, 10:AMSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Hi, I responded but somehow it did not go through the systemI would accept the offer ($300) but I have not yet received itThanks,Reza [redacted]
Mr [redacted] , We have received your complaintPlease accept our apology for the inconveniences that you have experiencedAs you are aware, we are working closely with you to resolve all of your concerns Thank you, Tom C [redacted] Customer Care Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The companies action on the complaint ID [redacted] has been completed and seems to be adequateThe problem has been resolved and the work of the Revdex.com is greatly appreciated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Attached is the amount I have been credited after nearly monthsI expect full refund as the service provided did not resolve the issue and the practice was deciteful Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am concerned about the integrity and veracity of the company based on their prior response and dilution and bending of the truth, thereby leading me not to want to further engage a solution with John MooreI want to leave the claim as un-resolved to serve as a warning to other consumer to exercise caution in their business dealings with John Moore Regards, [redacted]
Mr***, Please forgive us for any confusionYou had stated you would consider this matter resolved with a total refund of $which we have now providedPlease find attached the two separate refunds that combine to equal $We hope that you will find this resolution satisfactory Thank you,Tom [redacted]
Mr L [redacted] , Please accept our apology for the delay on your refundThis was issued on 11/05/If there is anything else that we can do for you, please let us knowThank you, Tom C [redacted] Customer Care Manager
Mrs [redacted] , Thank you for bringing this matter to our attentionCertainly, it should not have been a struggle for you to receive this informationI have sent an email to you with the following documents:1) Finance Documents2) Invoice3) Itemized invoice4) Receipt of down payment5) Proof of Warranty RegistrationIf there is anything else that you need, please let us knowThank you, Tom [redacted] Customer Care Manager
Mrs [redacted] , Thank you for bringing this to our attention Per our conversation with you, it appears that there was a but of a misunderstanding from the previous service especially provided and the date at which the automatic draft was stopped We greatly appreciate you working with us to resolve this outstanding balanceThank you, Tom C [redacted] Customer Care Manager
Mrs***, Again we apologize for the inconvenience that this situation has caused youWe have worked to ensure that each of your concerns has been resolvedIf there is anything else that you need, please let us knowThank you, Tom C [redacted] Customer Care Manager
Mr***, We accept and appreciate your resolution for the $We are processing the additional refund at this timeYou should expect to receive it in to business daysThank you,Tom [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Hi, I am really getting upset with your responseAttached is the trail of messages for your referenceBased on your own message you have promised to refund additional $300, dated September 1st 2016, and now you are attaching a receipt of $140? THis is beyond acceptable, I do not have time to wait forever, when your company charged me the company charged me the same day a hefty $700+ and now after months I am getting incremental money backI demand full refund for lack of honesty and integrity, this is not right!] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complainNo, I accepted additional per your message that would make 50% of the total charges so I should have been paid at least 362$I attached in my last message your responseI am very disappointed with your response and tacticsI was misinformed by your technician, I was over charged and I was paid too little to compensate for the time and hassle that was caused to meI expect additional 160$ to resolve the matter Regards,
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] The company has offered to open the lines of communication and look forward to discussing the matter with the company Can you please ask the company if it can provide the direct phone number and e-mail address for MrTom C [redacted] , Customer Care Manager Regards, [redacted]
Mrs***, I have confirmed with our accounting department that the refund we promised you has been issuedIf you do not see it on your account within business days from today, please contact us and let us know Please feel free to request to speak to me directly on this matter Thank you, Tom [redacted] Customer Care Manager
Revdex.com: This letter is to inform you that John Moore Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/23/and assigned ID [redacted] Sent: Tuesday, December 27, 10:AM Subject: Revdex.com ID [redacted] Good morning, Dispute Resolution: Writing to advise that the company I filed a complaint against John Moore Services has 100% fully and completely meet my request for resolution on December 26, Please provide me with the instructions on how to show this resolution on the Revdex.com website so that John Moore Services can also see that the dispute has been resolvedThank you in advance for your responseHave a good day! [redacted]
Mr***,Thank you for bringing this matter to our attentionWe greatly appreciate your continued business with John Moore, LP and we are pleased that we were able to find a resolution to your concernsWe hope that we have shown through our resolution our commitment to our customer's satisfaction and trustIf there is anything else that we can do for you, please let us knowThank you, Tom [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am no longer interested in having John Moore provide any services for this concernThe responses received have not been satisfactory and I have been unable to obtain the desired resultI am not advising that this has been a satisfactory resolution, however there is no longer a need for any further discussion about this issue Regards,
From: Tom C [redacted] [mailto: [redacted] ] Sent: Tuesday, December 15, 3:PM To: drteam Subject: Complaint [redacted] Mr***, We have issued you a refund in the amount of $per your requestYou should have already received this refund Thank you, Tom C [redacted] Customer Care Manager
Mr***, We have received your concernPlease accept our apology that the part replaced by our technician did not resolve the problemWe have agreed to refund this chargeThank you, Tom [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, September 16, 10:AMSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Hi, I responded but somehow it did not go through the systemI would accept the offer ($300) but I have not yet received itThanks,Reza [redacted]
Mr [redacted] , We have received your complaintPlease accept our apology for the inconveniences that you have experiencedAs you are aware, we are working closely with you to resolve all of your concerns Thank you, Tom C [redacted] Customer Care Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The companies action on the complaint ID [redacted] has been completed and seems to be adequateThe problem has been resolved and the work of the Revdex.com is greatly appreciated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Attached is the amount I have been credited after nearly monthsI expect full refund as the service provided did not resolve the issue and the practice was deciteful Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am concerned about the integrity and veracity of the company based on their prior response and dilution and bending of the truth, thereby leading me not to want to further engage a solution with John MooreI want to leave the claim as un-resolved to serve as a warning to other consumer to exercise caution in their business dealings with John Moore Regards, [redacted]