Charlie Haynes Handy Van Services

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThere have been no receipts provided for the labor when we asked for them throughout the time of the jobIn the pictures provided, you can see how uneven the wall is, and also looking at the ceiling, in the beginning portion of the photo, you can see the uneven markings and how it appears to be incomplete whilst he said it was completedAt no point have we been offered any type of compensation back for the inadequate job, this man wrecked a room in our home and also threatened our wellbeingI say that because after inspection of what he has done with the electrical which was step one, a professional came in and showed us how the wires in multiple spots were cheaply put together and a couple were arching and could have caused a fire if we didn’t get them there to fix itOnce we hired a professional, who provided a contract with all labor records, like any legal business would do, and after explaining the situation to them, they ordered us to cease all heating of the room just for them to show us how sanding and mudding a wall smooth is not affected by heating or cooling of the roomThey worked in a temperature much colder than it ever was for Haynes’ just to prove he lied to us, and the walls came out perfect and every corner and junction came out and stayed smooth, thy also did that to prove how we were taken advantage of by this unreliable business who was unable to complete the job and quit once we asked to see a positive progressionA professional man came in and completed the job from step all the way to completion and even had to redo all of Haynes’s work which was done improperly and did it in 1/the time that he had spent there working on it, with the same amount of workers, Which goes to show, if you have the ability and knowledge to complete the job, it only takes a couple to aFew days, not spread out for over a month and not even half done and openly trying to milk our wallets and lie to us time and time againWe are requesting a refund for the wasted materials and labor Regards, [redacted] ***

I have attached the Materials receipts and I will break down the remainder of the payments received to the best our records, since we only kept track of the time worked weekly and discarded those records once paid for that time Materials: $approximately not including and not charged for, were materials I used that I had on handTime: They were billed for hours over the course of months Totaling at approximately $1,for TimeI frequently rounded down on my hours each week as to help stay on budget (estimate was between $2,000-$2,200) and continuing to believe I was doing a favor for our neighbors familyGas: I informed them that I would include separately the gas used for the travel distance, as the travel time was approximately minutes each way from my houseThat should account for the $1,they have stated I have photos of the room as it was left, and photos of the wet paint on the joints several days after it had been dried, sanded, and painted If there had been no setbacks (as the one I had started to repair) I believe I would have been able to finish the job within the estimated budget, including the installation of the flooring I have apologized several times for my tone used, as I was exiting the job, and I had been insulted, and physically prevented from completing my work more than my patience could tolerateAt no time during this job, was I in over my head, or working outside of my abilitiesThis is work that I complete frequently, with no history of failure or incident I have many customers that will happily attest to my skill in drywall, whether it be new construction, or repairs to damage, or historic buildingsEva Alpert/Charles Haynes Owners at Handy Van Services

As a small business we take pride in our ability to be flexible with our customers needs and schedules, as we hope they are with ours alsoIn this particular project I was paid weekly (Monday, for the previous week), for "Time AND Materials", meaning receipts for materials I purchased to use
on the job were shown to the customer each week, and I was reimbursed for those materials and paid for my time for the previous weekAt the time of each payment the customer was extremely satisfied with the progress, and expressed no concerns at those times. The last payment I received was on Monday the 8th of January, for the previous week. I have not been paid for the Time I had invested in the work that was damaged by the customer the following week. The room I was hired to complete was bare stud walls, with no insulation or drywall installed (have pictures if needed). The room was unheated due to a furnace zone not functioning properly at the time, so two space heaters were provided during my working hours each day and removed after I left. I hung insulation in the walls and ceiling, and then hung the provided wall board, on walls and ceiling that was left from the original construction. I purchased several additional pieces of wall board to complete the job, and was reimbursedAt this time, I notified the customer that the room would need to be heated at all times in order for the joint compound to dry and properly cure, especially with the subzero temperatures we were expecting. I proceeded with the project and began to install the corners, tape the seams, and start my first coat of joint compound, and was under the impression that the room would be kept heated after I left for the day. I arrived to work the next morning and the room was very cold still, and the customer had informed me they placed the heaters in the room that morning. I again, asked the customer to not remove the heat from the room, and if the joint compound was allowed to freeze, the project would have setbacks and need repairsApproxmin after I arrived the room was warm enough to begin working, and the joint compound I had applied the day before APPEARED to be dry and ready for sanding. I applied 2-coats of joint compound with ample drying time between coats. Several days later (trying to assure extra dry time since the job was possibly compromised) I returned, and sanded the walls smooth and began applying primer, coats on the walls, coats on the seams, screw holes, and corners. I was able to apply a sample of color on a prepared wall, and customer took the night to think about it, to make sure it was the color they wanted. I received a text that evening assuring the color was correct and I went the next day to finish the first coat of color and at this time I had not yet been paid for any of the joint compound work, or painting. The next day (Saturday) the temperatures rose from subzero up to the 60s, and the customer sent me dozens of frantic text messages with photos of the walls in the room. The joint compound in fact did freeze and had thawed leaving the seams to bubble and look terrible. I arrived that following Monday to inspect and showed the customer, that in fact the joint compound was wet, because it was thawed, and the warm temperatures caused it to thaw, and mix with the paint and left wet (orange) bubbles of joint compound. The customer fully understood the issue and what caused it after touching the wet joint compound and we agreed to give it a few days to dry, and I would begin the repairs. I was not paid at this time for the previous week, stillThe remainder of the week the customer sent numerous text messages trying to convince me to start the repairs sooner that I felt comfortable with, and and began to question my abilities and competence. On Friday, I delivered the flooring for the room, and discusses the repairs I would be starting the following Monday and it would take approx 2-days to get the project back on track, including the dry timeThe customer agreed, and apologized for trying to rush me before I was comfortable with resuming (I wanted the joint compound to be fully dry) and I was set to return Monday to start the repairs. At this time I was given $for the delivery of the flooring, but not paid for my time for the week before. On Monday, I arrived and was asked to complete one wall, to show I was capable, I agreed however this was insulting to meI began sanding down all the bubbles and damaged joints. Approximately hours into sanding, the customer entered the room and began to question why a wall I hadn't yet even began to touch was not complete. I attempted to explain to the customer that I had not yet completed the repairs on that wall and at that point the customer stepped infront of me and began to again insult my work, intellegence, competence, and ability to do the job which is one of my specialtiesI told the customer that she could find someone else and began to pack my tools and suppliesThe customer then began to insult me even more and I do apologize for my tone of voice in response to the customer, at this time I allowed my very tried emotions to overstep my professionalism, and I again, apologize for my toneI did leave without further incident and at this time I was owed approximately $for time and Materials, for the week of applying the joint compound and the start of repairs that day. The repairs were set to be finished, and the room completed in approximately 2-days (including dry time) after this incident. I wish I could have been allowed to complete the job, but even being referred by a good neighbor, and giving you an extremely discounted hourly rate, I can not allow a customer to treat me like I have no knowledge of my trade. I have completed several large drywall jobs, and unfortunately this is my only unsatisfied customer

I have attached the Materials receipts and I will break down the remainder of the payments received to the best our records, since we only kept track of the time worked weekly and discarded those records once paid for that time.  Materials: $525 approximately not including and not charged for, were materials I used that I had on hand. Time: They were billed for 40 hours over the course of 2 months.  Totaling at approximately $1,000 for Time. I frequently rounded down on my hours each week as to help stay on budget (estimate was between $2,000-$2,200) and continuing to believe I was doing a favor for our neighbors family. Gas: I informed them that I would include separately the gas used for the travel distance, as the travel time was approximately 35 minutes each way from my house. That should account for the $1,750 they have stated.  I have photos of the room as it was left, and photos of the wet paint on the joints several days after it had been dried, sanded, and painted.  If there had been no setbacks (as the one I had started to repair) I believe I would have been able to finish the job within the estimated budget, including the installation of the flooring.  I have apologized several times for my tone used, as I was exiting the job, and I had been insulted, and physically prevented from completing my work more than my patience could tolerate. At no time during this job, was I in over my head,  or working outside of my abilities. This is work that I complete frequently, with no history of failure or incident.  I have many customers that will happily attest to my skill in drywall, whether it be new construction, or repairs to damage, or historic buildings. Eva Alpert/Charles Haynes Owners at Handy Van Services.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. There have been no receipts provided for the labor when we asked for them throughout the time of the job. In the pictures provided, you can see how uneven the wall is, and also looking at the ceiling, in the beginning portion of the photo, you can see the uneven markings and how it appears to be incomplete whilst he said it was completed. At no point have we been offered any type of compensation back for the inadequate job, this man wrecked a room in our home and also threatened our wellbeing. I say that because after inspection of what he has done with the electrical which was step one, a professional came in and showed us how the wires in multiple spots were cheaply put together and a couple were arching and could have caused a fire if we didn’t get them there to fix it. Once we hired a professional, who provided a contract with all labor records, like any legal business would do, and after explaining the situation to them, they ordered us to cease all heating of the room just for them to show us how sanding and mudding a wall smooth is not affected by heating or cooling of the room. They worked in a temperature much colder than it ever was for Haynes’ just to prove he lied to us, and the walls came out perfect and every corner and junction came out and stayed smooth, thy also did that to prove how we were taken advantage of by this unreliable business who was unable to complete the job and quit once we asked to see a positive progression. A professional man came in and completed the job from step 1 all the way to completion and even had to redo all of Haynes’s work which was done improperly and did it in 1/4 the time that he had spent there working on it, with the same amount of workers, 1. Which goes to show, if you have the ability and knowledge to complete the job, it only takes a couple to a. Few days, not spread out for over a month and not even half done and openly trying to milk our wallets and lie to us time and time again. We are requesting a refund for the wasted materials and labor.  Regards,
[redacted]