I am sorry for my delayed responseFirst, I want apologize for the time wait for Mr*** on the 19thI am glad I got involved to the point where we could quickly accommodate his issue with his A/CI am sorry we could not send someone out to the ***'s campsite on Thursday, but there would have
been nothing we could have done at the site as the unit was fried I am sorry Mrs*** did not hear her husband tell our service personnel he had plugged it into the wrong electric current, he just may have not have remembered not to plug it into 110v with a amp A/C unitThere seems to be a communication failure or something was missed in delivery of the storyMr*** came to me early Friday afternoon telling me his story and saying he had been waiting for awhile to get his unit repairedWe had provided him a loaner vehicle so he run errands or just pass the time while his RV was being looked overThat is when I informed the RV Center to switch a unit from a new unit to get him on his wayThought that was the right thing to do at the time, not sure nowWe are sorry Mrs*** did not hear the conversation her husband had with our personnel and the calls I made to on time, but we are trying to get the unit covered under warranty through *** and ***We did not have to pull a unit off another camper, as I instructed our personnel to do, but I chose toIt seems to me now, I wasn't told the whole story and may be out of an A/C unit if it is not reimbursed by the manufacturer or customerNot sure what more we could have done for the ***'sI am sorry Mrs*** feels the way she does, but we feel we have done everything in our power to help them outWe are sorry for her perceived shortcomings by our store, all we trying to do is help. Respectfully submitted, *** * ***
I apologize for the delayed response in this case as we have working with Jayco and the customer trying to find middle ground. We have not come to a complete resolution as we are waiting on Jayco to get Mr. [redacted] a response to his request concerning actually adding the key fobTo begin Mr....
[redacted] purchased his RV from us June 5, 2016. He has been in contact with a few times and we have not been able to get an answer that will suit Mr. [redacted]. It does state on the window sticker there is a "key fob" as equipment on the unit. It also says Jayco reserves the right change price and specifications without notice. What did not happen that should have was Jayco to send us an updated window sticker without the key fob on it. Jayco has agreed to reimburse Mr. [redacted] $450 for the error, 3 times the cost of the key fob. As for adding the key fob to the unit it would be cost prohibitive and virtually impossible to do so even if it could be done.To this date, we are still waiting on Jayco and Mr. [redacted].Respectfully,Eric Obaugh
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am sorry for my delayed responseFirst, I want apologize for the time wait for Mr*** on the 19thI am glad I got involved to the point where we could quickly accommodate his issue with his A/CI am sorry we could not send someone out to the ***'s campsite on Thursday, but there would have
been nothing we could have done at the site as the unit was fried I am sorry Mrs*** did not hear her husband tell our service personnel he had plugged it into the wrong electric current, he just may have not have remembered not to plug it into 110v with a amp A/C unitThere seems to be a communication failure or something was missed in delivery of the storyMr*** came to me early Friday afternoon telling me his story and saying he had been waiting for awhile to get his unit repairedWe had provided him a loaner vehicle so he run errands or just pass the time while his RV was being looked overThat is when I informed the RV Center to switch a unit from a new unit to get him on his wayThought that was the right thing to do at the time, not sure nowWe are sorry Mrs*** did not hear the conversation her husband had with our personnel and the calls I made to on time, but we are trying to get the unit covered under warranty through *** and ***We did not have to pull a unit off another camper, as I instructed our personnel to do, but I chose toIt seems to me now, I wasn't told the whole story and may be out of an A/C unit if it is not reimbursed by the manufacturer or customerNot sure what more we could have done for the ***'sI am sorry Mrs*** feels the way she does, but we feel we have done everything in our power to help them outWe are sorry for her perceived shortcomings by our store, all we trying to do is help. Respectfully submitted, *** * ***
I apologize for the delayed response in this case as we have working with Jayco and the customer trying to find middle ground. We have not come to a complete resolution as we are waiting on Jayco to get Mr. [redacted] a response to his request concerning actually adding the key fobTo begin Mr....
[redacted] purchased his RV from us June 5, 2016. He has been in contact with a few times and we have not been able to get an answer that will suit Mr. [redacted]. It does state on the window sticker there is a "key fob" as equipment on the unit. It also says Jayco reserves the right change price and specifications without notice. What did not happen that should have was Jayco to send us an updated window sticker without the key fob on it. Jayco has agreed to reimburse Mr. [redacted] $450 for the error, 3 times the cost of the key fob. As for adding the key fob to the unit it would be cost prohibitive and virtually impossible to do so even if it could be done.To this date, we are still waiting on Jayco and Mr. [redacted].Respectfully,Eric Obaugh
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]