Charlie's Fast Lube

Ms***'s account is correct but let me elaborate on a few things. We never tried to sweep her issue under the rug. As you can see from her statement, we initially invited her back to the store. When she wasn't comfortable with that, we sent our manager to her house to check
on the vehicle. At first, he could not find any leaks. She then started the vehicle and let it run and warm up. It was then the vehicle started to leak. He inspected the areas we service during an oil change which is the plug and filter. Both of these areas were tight and dry. Even the oil dipstick was still on full. He noticed the leak was coming from the transmission. We do not touch anything on the transmission other than the dipstick on the top side of the engine bay. Therefore, we feel the leak is not our responsibility. She accused us of sabotaging her vehicle because she was a woman and wouldn't know any better so we could sell her more stuff. I can assure you that has never been our practice nor will it ever be. We don't even repair transmissions so it wouldn't benefit us to do anything like that. We can't explain why her vehicle is leaking nor can we ever determine when a leak will start on a vehicle. As a vehicle gets older and accumulates a lot of miles, leaks are bound to happen. We are sorry she feels we caused this problem but we do not see where we could possibly be at fault in this instance