Charlie's Finance, Inc.

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Charlie's Used Cars, IncLot Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who
Sent the Complaint:
*** *** ***
Staff Member:
Response:
We sold him a Chrysler P.T CruiserHe brought it back, said it had a water leak, we fixed itHe call said it was still leaking so we fixed it againHe called again, said check engine light was onWe asked him if the water leak was fixed, he said yes but someone told him the head gasket was about to go outThis has nothing to do with the check engine lightWe did what we told him we would do (NO GOOD DEED GOES UNPUNISHED.) We feel our obligation has been filledIt isn't our responsibility to maintain this vehicle
Sent on: 2/27/1:38:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***5, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
I never told Charlies that the leak was fixed, I took it to my mechanic and he said that the head gasket was possibly bad and that is why the check engine light is onCharlies said it wasn't there problem and for us to fix it ourselves after they told me that they would fix the problem when I bought the car