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Charlie's Appliance Repair Sales & Service

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Charlie's Appliance Repair Sales & Service Reviews (1)

Repeated No-shows, Cavalier attitude. Unworthy of your time & money!

On Tuesday morning (9/1), I requested service for some upscale appliances. [redacted] initially told me that our house was too far out of his way, but then agreed that it would be taking care of between Noon and 1PM that day. As a result, I decided to take the afternoon off from work.

1PM came and went, I called several times to leave a message with a somewhat aloof female staff. At 4PM I received a response: [redacted] was busy with other 'things'. The office staff offered a re-schedule for Saturday (today) between 10AM and Noon. I reminded them that it was a holiday weekend (Labor day), and I did not want to waste another day waiting for nothing.

I called Friday (yesterday) to confirm, and was told yes, it was on the books and yes, [redacted] would be there as scheduled. Needless to say, it is Noon and it did not happen.

This colossal waste of time was underlined by this company's cavalier attitude towards appointments. Their scheduled time apparently means absolutely nothing. It is a shame these type of outfits get enough business to keep their doors open. They simply do not deserve your consideration.

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