Charlie's Auto Body

First I am not sure who the person is that filed this complaint. We only have one Jeep Wrangler in our shop but this is not the owner, claimant or insured.  This vehicle was towed in and deemed a total loss from the insurance company.  The owner owed more for the vehicle than it was worth...

so he went back and forth with the insurance company for months about the amount they were going to pay him.  We had junk yards calling wanting to come pick it up and the owner advised we could not release it to them until he settled with the insurance company.  We were then notified that the vehicle was in fact going to be repaired.  This was totaled for a reason and is a very big job.  In the meantime we ended up with approx. 90 cars on our lot to repair.  We gave them the option at one point to pay us for our parts and take it somewhere else because it was a big job and would take awhile to complete.  I am not sure why she is stating no work has been started when the vehicle is almost done.  The owner of the vehicle was just here last week and saw how close it was to being completed.  There are all kinds of aftermarket suspension pieces from where they lifted the vehicle and those take time to not only find but order.  The entire body of the vehicle had to be removed and the frame replaced.  Again those things take time.

Here are some attached papers we will be sending more