Charlie's Auto Repair

The disputed amount was charged off.? If Mrs*** should move back into our water district the amount will need to be paid before we can establish water service for her? ? The amount due included a disconnection fee of $25.00, water usage of $with a credit for the facility
fee of -$? ? ? Should you have any further questions or concerns please feel free to contact us.? ? ? Sincerely, ? *** *** Office Manager ? ? *** *** *** ***
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This letter is in response to the letter that we received on Friday August 22, 2014 in regards to [redacted] tires. I would like to take this time to start out by saying that am truly sorry that [redacted] has had to endure this hassle. However feel that she has placed the blame on the wrong company, as we are the installer not the manufacture of the tire, We do not warranty anytires here in any manner what so ever other then do to an installation error, Any warranties offered through the manufactures are taken care of by the manufacture. That requires us to send the tires back to the wholesaler for them to send the tire back to the manufacture for them to inspect and determine cause of failure. How much if any refund or adjustment is to be made is then decided by the manufacture, All of this is completely out of our hands here at our center.Sometime in February [redacted] had came in to complain about her tires having excessive dry rot on three of her four tire that she had purchased here 30,000 miles earlier, She was informed at that time that we would have to send the tire back to the wholesaler who would then have to send them back to the manufacture to have them inspect and determine if the cause of failure was under the scope of warranty. If it was then at that point the manufacture would then send the wholesaler a check and then they would then send us a check and then we would contact [redacted] with the amount and she could pick up the money at any time. [redacted] was contacted on May 2,2014 by Brendan to inform her that we had received a check from the manufacture for $94,00 and that she could come by any time and pick up the $94.00. AS of the time of this letter we have not heard back from [redacted].truly believe that if [redacted] has an issue with the warranty on the tires then she should have filed a complaint against the tire manufacture and/or even the tire wholesaler who she had been in contact with about the tires. We here at our level had done everything in our power to try in help [redacted] with the tires (from the time that she dropped them off we had made mutual phone calls to the tire wholesalerto pick up the tires. To pulling old Invoices to prove that the tires were the actual ones sold to us. The wholesaler even made [redacted] produce a picture of the suv with the tires mounted on it. So we had to ask them to go to the tires and pull the serial numbers to match them to the ones that they had sold so that they would then send them back to the manufacture for Inspection and adjustment).

This letter is in response to the letter that we received on Friday August 22, 2014 in regards to [redacted] tires. I would like to take this time to start out by saying that am truly sorry that [redacted] has had to endure this hassle. However feel that she has placed the blame on the wrong...

company, as we are the installer not the manufacture of the tire, We do not warranty anytires here in any manner what so ever other then do to an installation error, Any warranties offered through the manufactures are taken care of by the manufacture. That requires us to send the tires back to the wholesaler for them to send the tire back to the manufacture for them to inspect and determine cause of failure. How much if any refund or adjustment is to be made is then decided by the manufacture, All of this is completely out of our hands here at our center.Sometime in February [redacted] had came in to complain about her tires having excessive dry rot on three of her four tire that she had purchased here 30,000 miles earlier, She was informed at that time that we would have to send the tire back to the wholesaler who would then have to send them back to the manufacture to have them inspect and determine if the cause of failure was under the scope of warranty. If it was then at that point the manufacture would then send the wholesaler a check and then they would then send us a check and then we would contact [redacted] with the amount and she could pick up the money at any time. [redacted] was contacted on May 2,2014 by Brendan to inform her that we had received a check from the manufacture for $94,00 and that she could come by any time and pick up the $94.00. AS of the time of this letter we have not heard back from [redacted].
I truly believe that if [redacted] has an issue with the warranty on the tires then she should have filed a complaint against the tire manufacture and/or even the tire wholesaler who she had been in contact with about the tires. We here at our level had done everything in our power to try in help [redacted] with the tires (from the time that she dropped them off we had made mutual phone calls to the tire wholesaler to pick up the tires. To pulling old Invoices to prove that the tires were the actual ones sold to us. The wholesaler even made [redacted] produce a picture of the suv with the tires mounted on it. So we had to ask them to go to the tires and pull the serial numbers to match them to the ones that they had sold so that they would then send them back to the manufacture for Inspection and adjustment).

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: if you read 
Revdex.com CASE#: [redacted]
In response to case # [redacted] against [redacted], the following information is about the consumers concern about her tire situation:1-9/10/14 called Brendan @Charlies to confirm that they did call the consumer back to have her stop by the dealership for her refund. Yes they had and as of 9/10/14 she had not stopped into the dealership. [redacted] believes that once a dealer has comment to work with a consumer on warranty work, we leave that warranty situation in that dealers hands. Also Brendan told me they had received and return a response from their Revdex.com complaint activity report about the same situtation. 
[redacted]
Consumer Quality System [redacted]
Brendan called me on 5/2 he stated that he would call me back to pick up my check. as of today 9/19/14 I still have not heard anything from him about picking up a check. Even going back and forth with the Better Business He has not mentioned once about calling me to pick up a check but that is what he is telling [redacted]. If he calls me ###-###-#### and tells me that there is a check to be picked up I will pick it up and be done with this issue.
Regards,
[redacted]