[redacted] was in on 9/2/14 for a coolant service and an oil change. Our process for an oil change involves inspecting the condition and pressure of the tires. If there was an issue with a leaking tire during this oil change we would have notified [redacted] so that it could be...
addressed at that time. No such condition existed on 9/2/14. On 9/8/14 [redacted] returned with a tire issue. During our inspection of the vehicles tires we discovered that one front tire had a puncture in the side wall of the tire, and the other had a cut but was not leaking. Between 9/2 and 9/8 the vehicle had traveled 180 miles according to our documentation, and it is my professional opinion that between 9/2 and 9/5 the two front tires were exposed or driven through some form of road hazard most likely not visible to [redacted]. That being said I do apologize for the confusion that [redacted] experienced on 9/6/14 and I have attempted to contact him on both 9/12/14 at 4pm, and again on 9/16 at 12:40pm to offer to refund the replacement of the tire. [redacted] has been a valued customer of my service dept. since Aug 2013 and I would like to see our partnership continue. Northtown works very hard to provide the very best in customer service, and if [redacted] feels we owe him a tire, then I would be glad to provide a refund. I can be reached at 716-692-7000 ext. 120. Please have [redacted] contact me by Sep 30, 2014 and we can bring this matter to conclusion.
[redacted]
Service Manager
Northtown CJDR
The customer has presented the vehicle to Northtown Dodge and it is currently being serviced. We will update and close the complaint when we have completed the inspection and road tests.
[redacted] was in on 9/2/14 for a coolant service and an oil change. Our process for an oil change involves inspecting the condition and pressure of the tires. If there was an issue with a leaking tire during this oil change we would have notified [redacted] so that it could be...
addressed at that time. No such condition existed on 9/2/14. On 9/8/14 [redacted] returned with a tire issue. During our inspection of the vehicles tires we discovered that one front tire had a puncture in the side wall of the tire, and the other had a cut but was not leaking. Between 9/2 and 9/8 the vehicle had traveled 180 miles according to our documentation, and it is my professional opinion that between 9/2 and 9/5 the two front tires were exposed or driven through some form of road hazard most likely not visible to [redacted]. That being said I do apologize for the confusion that [redacted] experienced on 9/6/14 and I have attempted to contact him on both 9/12/14 at 4pm, and again on 9/16 at 12:40pm to offer to refund the replacement of the tire. [redacted] has been a valued customer of my service dept. since Aug 2013 and I would like to see our partnership continue. Northtown works very hard to provide the very best in customer service, and if [redacted] feels we owe him a tire, then I would be glad to provide a refund. I can be reached at 716-692-7000 ext. 120. Please have [redacted] contact me by Sep 30, 2014 and we can bring this matter to conclusion.
[redacted]
Service Manager
Northtown CJDR
The customer has presented the vehicle to Northtown Dodge and it is currently being serviced. We will update and close the complaint when we have completed the inspection and road tests.