Charlie's Drain Service

Millennium Trust takes complaints seriously, and we immediately reviewed your account in light of the issues you reported.  You should now be in receipt of your funds, as we delivered them electronically to your bank on 2/10/17 [note that the receiving bank can take up to 72 hours to process...

and release electronically received funds].  On 2/13/17 we left a voicemail to you to confirm completion of the electronic delivery (ACH).  We provided you with the ACH trace number and a direct phone number for one of our reps in case you had any questions or concerns. Your account at Millennium Trust was established for you on 12/26/16 by your former 401k plan provider.  Our records show we spoke with you on 1/6/17 regarding how to distribute your account funds.  We received your online distribution direction on 1/10/17. You elected to receive payment by check sent through regular USPS mail.  A note online informed you that payments would ship approximately within 7 business days.  We mailed your check on 1/12/17 (just 2 business days after your direction was received).  The check was sent by first-class USPS mail to the address you provided.  We have bank records and a copy of the check showing these transactions were completed. We are very sorry that you did not receive the check we mailed.  We acknowledge that you contacted us on 1/20 and 1/24 stating that you still had not received the check.  Once you notified us on 1/31 that you wanted to stop payment on the check, it took a week to process everything including the stop payment, the re-opening of your account, the transaction cancellations, and the full reversal all the funds back into your account. You submitted your electronic (ACH) distribution instructions to us on 2/7/17, and we processed your electronic disbursement on 2/10/17. We strive to provide excellent and timely service to all of our clients, and we want our clients to be connected to their retirement funds as quickly as possible.  We provided very timely service processing on your original distribution by mailing a check to you in two days.  We are very sorry the UPSP did not deliver your check, and it is unfortunate when something beyond our control creates a poor experience for our customer.  The postal delivery problem resulted in delaying your access to your funds.  Correcting for the USPS failure required additional processing that we had to complete before we could re-issue your payment by electronic delivery.  We sincerely apologize that the events involved created a delay and a poor experience for you.