I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I understand that we bought the car as is, that's not the issue that I am upset aboutYou all sold me a car saying it has a/c, but the a/c has been completely removed and modifications have been made to make it a non air conditioned vehicleThis is advertising! The only components for air conditioning in this car is a useless a/c button and some piping attached to nothingEither one of a few things have happened hereThe a/c was removed before pioneer obtained the vehicle and the service department failed to report it in their inspectionWhich is an honest mistake, that we're willing to work with the company to correct the situationOr the service department at pioneer removed the a/c themselves for a cheap easy fix and passed the problem to the customer while continuing to advertise as having a/cRoad grime buildup shows that taking out all the a/c components was not recent work as the pioneer manager suggested when confronted face to face about this issueUsing advertising is not how an honest business is ran! We want no out of pocket help from the company, only dealer priced parts and free labourThis is more than a reasonable request to make this an honest sale of a vehicle Regards, [redacted]
Re: ID # [redacted] This is in response to the complaint with ID number [redacted]. This vehicle was sold on February 3, 2015 and sold as is. The customer spoke with our used car manager on June the 9th, 2015 about their concern. This was the first mention of the air conditioning not working on the...
car. Our used car manager showed the customer where they had signed the as is sticker and the customer stated to the used car manager he understood there was no warranty on the car. I am sorry the customer is having A/C problems but we feel it is not our responsibility to cover any repairs on this vehicle as it was sold as-is. [redacted]General Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that we bought the car as is, that's not the issue that I am upset about. You all sold me a car saying it has a/c, but the a/c has been completely removed and modifications have been made to make it a non air conditioned vehicle. This is false advertising! The only components for air conditioning in this car is a useless a/c button and some piping attached to nothing. Either one of a few things have happened here. The a/c was removed before pioneer obtained the vehicle and the service department failed to report it in their inspection. Which is an honest mistake, that we're willing to work with the company to correct the situation. Or the service department at pioneer removed the a/c themselves for a cheap easy fix and passed the problem to the customer while continuing to advertise as having a/c. Road grime buildup shows that taking out all the a/c components was not recent work as the pioneer manager suggested when confronted face to face about this issue. Using false advertising is not how an honest business is ran! We want no out of pocket help from the company, only dealer priced parts and free labour. This is more than a reasonable request to make this an honest sale of a vehicle.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I understand that we bought the car as is, that's not the issue that I am upset aboutYou all sold me a car saying it has a/c, but the a/c has been completely removed and modifications have been made to make it a non air conditioned vehicleThis is advertising! The only components for air conditioning in this car is a useless a/c button and some piping attached to nothingEither one of a few things have happened hereThe a/c was removed before pioneer obtained the vehicle and the service department failed to report it in their inspectionWhich is an honest mistake, that we're willing to work with the company to correct the situationOr the service department at pioneer removed the a/c themselves for a cheap easy fix and passed the problem to the customer while continuing to advertise as having a/cRoad grime buildup shows that taking out all the a/c components was not recent work as the pioneer manager suggested when confronted face to face about this issueUsing advertising is not how an honest business is ran! We want no out of pocket help from the company, only dealer priced parts and free labourThis is more than a reasonable request to make this an honest sale of a vehicle Regards, [redacted]
Re: ID # [redacted] This is in response to the complaint with ID number [redacted]. This vehicle was sold on February 3, 2015 and sold as is. The customer spoke with our used car manager on June the 9th, 2015 about their concern. This was the first mention of the air conditioning not working on the...
car. Our used car manager showed the customer where they had signed the as is sticker and the customer stated to the used car manager he understood there was no warranty on the car. I am sorry the customer is having A/C problems but we feel it is not our responsibility to cover any repairs on this vehicle as it was sold as-is. [redacted]General Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that we bought the car as is, that's not the issue that I am upset about. You all sold me a car saying it has a/c, but the a/c has been completely removed and modifications have been made to make it a non air conditioned vehicle. This is false advertising! The only components for air conditioning in this car is a useless a/c button and some piping attached to nothing. Either one of a few things have happened here. The a/c was removed before pioneer obtained the vehicle and the service department failed to report it in their inspection. Which is an honest mistake, that we're willing to work with the company to correct the situation. Or the service department at pioneer removed the a/c themselves for a cheap easy fix and passed the problem to the customer while continuing to advertise as having a/c. Road grime buildup shows that taking out all the a/c components was not recent work as the pioneer manager suggested when confronted face to face about this issue. Using false advertising is not how an honest business is ran! We want no out of pocket help from the company, only dealer priced parts and free labour. This is more than a reasonable request to make this an honest sale of a vehicle.
Regards,
[redacted]