Charlotte Russe

Initial Business Response / [redacted] (1000, 7, 2015/08/24) */ We are waiting for customers response to following email: Hi [redacted] , We're reaching out to you regarding a Revdex.com receivedIt sounds like you returned product back to our warehouse that was purchased in a store? We do indeed offer exchanges in stores, however we do not offer exchanges via our online channel Are you able to provide tracking information along with item returned? Our online system has no record of any credit card information since there was no order located We would like to resolve this issue asapWe look forward to hearing back from youOnce information is provided, we can then cut you a check or gift card for the refund You may respond to this email with any/all documention Please do not hesitate to contact me directly with any questions or concerns Stacee [redacted] Corporate Customer Relations Manager XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) they made a fair agreement a refund

Charlotte Russe takes all customer complaints very seriously, and appreciate you bringing this to our attention Upon receiving this complaint, we promptly reached out to the local Dallas District Manager to alert them of this issue The Store Manager emailed the Customer apologizing the for incident and the District Manager left a voicemail for the Customer as well to follow up and apologize The Store Manager has also scheduled an additional service training meeting with the entire management team and staff at the Stonebriar location We would like to invite the Customer to come back and shop in our stores again and would like to provide them with a gift card to do so We will just need the Customer to please call or email the District Manager, [redacted] , so that we may verify her information [redacted] can be reached at 858-263-or [redacted] [redacted] @charlotterusse.com

Thank you for the information We greatly apologize for the experience Ms [redacted] encountered and would be more than happy to assist her with a refund for the $price difference We have attempted to reach out to Ms [redacted] via email on 3/6/and again today on 3/18/ We have also attempted to reach out to Ms [redacted] several times via the phone number provided, however it immediately goes straight to a busy signal each time we have attempted to reach her by phone We will just need to confirm the store location the shoes were purchased at and her home mailing address Once this information has been confirmed, we will submit a check request to reimburse Ms [redacted] for the $difference in price Again, we apologize for the experience Ms [redacted] had in our store and look forward to her response

The customer has been issued a refund for her purchaseShe can expect to see it within 3-business days

Thank you for bringing this case to our attention Upon receipt of this complaint, our local District Manager reached out to Ms [redacted] to discuss the incident Following Ms [redacted] emails, the District Manager followed back up with the Store to address what had happened and to provide additional training We will also be mailing Ms [redacted] a couple of coupons to the address provided on this complaint to invite her to come back and shop with us

Refund was issuedfor $10.63...Cust needs to allow up to business days to see on her account.Charlotte RusseCustomer Service

I notified the bank thru a faxed letter to the bank releasing the pendig authorizations on 12/22/[redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. The issue has been resolved between the company and myself. I appreciate the action they have taken with removing the item off the shelves as well as issuing a gift card. Regards, [redacted] ***

Hello-This customers order was delivered but not receivedIt is our policy to request a police report be filed since this is considered to be a stolen pkgPolice report [redacted] for order [redacted] was received Nov and full credit was issued Nov We have checked in with this customer and she stated the issue has now been resolvedCustomer was also granted a price match as a courtesy on her replacement order.This is the first time seeing this Revdex.com caseThank you[redacted] [redacted] | c h a r l o t t e r u s s e | e-Commerce Florida Street, 3rd Floor | San Francisco, CA | P think GREEN - do not print this email unless necessary / [redacted] Style Definitions */

Bottom lineHad merchandise since 18th and refusing to return moneyBeen told 3-days after receiving merchandise*** clients only get refunded on the 31st dayEmailed several timesCalled corporate with no responseOutragedNever been treated in such a manner by any company1st time shopping online with them and truly disgustedI even returned another item I got from themBuyers please be awareI even got an email saying they did get my return from different agentsI sent them postal confirmationPeople please be aware

Company has stated he will have their money in 7-days

Company apologizes stating he has simply been shorthanded and unable to finish in a timely manner, but would like the opportunity to finish the job

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Initial Business Response /* (1000, 7, 2015/08/24) */
We are waiting for customers response to following email: Hi [redacted],
We're reaching out to you regarding a Revdex.com received. It sounds like you returned product back to our warehouse that was purchased in a store?
We do indeed offer exchanges...

in stores, however we do not offer exchanges via our online channel.
Are you able to provide tracking information along with item returned? Our online system has no record of any credit card information since there was no order located.
We would like to resolve this issue asap. We look forward to hearing back from you. Once information is provided, we can then cut you a check or gift card for the refund.
You may respond to this email with any/all documention.
Please do not hesitate to contact me directly with any questions or concerns.
Stacee [redacted]
Corporate Customer Relations Manager
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 9, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they made a fair agreement a refund

Initial Business Response /* (1000, 5, 2015/04/27) */
The customer has been sent a prepaid return shipping label via her email on 4/24/15. The refund for the item will be issued once it has been received. She was offered a free shipping code for her re-order. She has been provided all the...

information as of 4/26/15 which was her last contact with customer service.

Business Response /* (1000, 16, 2014/10/23) */
We have sent an apology email to this customer. As an appeasement-we have also credited $20.99 express shipping cost and taken an additional 30% off the replacement order.
We will certainly use this information to address this issue with our...

vendor as needed.
Thank you,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/02) */
I do apologize for the experience you encountered with the boots you purchased. I will be more than happy to assist you in this matter. I will need you to reply to this email with the item number and the description of the boots that have...

fallen apart. Once I have received this information I will be happy to refund you for the defective boots. Again; please accept my apologies and I look forward to your response.
Thank You
[redacted]
Charlotte Russe
Customer Service Agent

Initial Business Response /* (1000, 7, 2015/08/24) */
We are waiting for customers response to following email: Hi [redacted],
We're reaching out to you regarding a Revdex.com received. It sounds like you returned product back to our warehouse that was purchased in a store?
We do indeed offer...

exchanges in stores, however we do not offer exchanges via our online channel.
Are you able to provide tracking information along with item returned? Our online system has no record of any credit card information since there was no order located.
We would like to resolve this issue asap. We look forward to hearing back from you. Once information is provided, we can then cut you a check or gift card for the refund.
You may respond to this email with any/all documention.
Please do not hesitate to contact me directly with any questions or concerns.
Stacee [redacted]
Corporate Customer Relations Manager
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 9, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they made a fair agreement a refund