Charlotte Taste, Inc.

Initial Business Response /* (1000, 9, 2016/01/27) */
This is in reference to a complaint filed By ***We installed a furnace at the *** residence of ***, ***AlbertaWe installed the a furnace and water heater starting on November 20th and completed
the install on the November 24th On November the 30th I received a complaint from Mr***I returned his call and discussed his issues on December 1st ***
In the discussion we talked about the electronic air cleaner, water heater, exhaust pipe leaking and the bulk headI told Mr*** that these issues would be repairedExcluding the bulkhead which I offer a discount one the currant billI also said that if the bulk head pricing was higher we could discuss a further discount to compensate for the bulk head
I mentioned that *** will be calling from my office to arrange a time that would be convenient to perform the repairs*** called on December 2nd to set the scheduleMr*** wanted to wait for the inspector to come and inspect the workMr*** told *** that he would call once the inspection was completeMr* *** never called us to book in a time*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Initial Consumer Rebuttal /* (2000, 12, 2016/01/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have come to an agreement of cost and they have fixed the deficiencies that I notedCase closed