Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Company Return Policy Charlotte Tilbury Beauty Inc.’s (“the company”) return policy explicitly states that all returns need to be made within days of receipt of orderFor reasons of health and safety, the company only offers a refund or exchange on unused itemsFor any further detail, please reference our return policy on our website [redacted] Case Summary (Revdex.com # [redacted] ) [redacted] placed an order for Charlotte Tilbury K.I.S.S.I.N.G Lipstick, in shade Love Bite, on December **, [redacted] received the order on December **, After trying on the lipstick (a violation of our return policy), [redacted] stated that she was disappointed with the product and requested an exchange for our K.I.S.S.I.N.G lipstick, in a new shade, called So [redacted] Due to the fact that we place an extremely high value on the satisfaction of each and every one of our customers, we decided to make an exception to our return policy and accepted the exchange requestThe exchange was processed on January *, After [redacted] received the new lipstick, we then received a request from her for a second return [redacted] had, again, used the product, which was in violation of our return policySince we had already made the exception once for [redacted] ***, we were more than happy to make an exception to our return policy for a second timeTherefore, we refunded the card that [redacted] used to place the original order, on January **, After the refund was issued we received an email from [redacted] stating that her card was a [redacted] gift card, and, that, unfortunately, she had thrown the card out [redacted] then requested that a check be mailed to herAs is customary in many industries, the company does not issue checks to customers when payment was made by credit or debit card, including [redacted] gift cardsIn an effort to further accommodate [redacted] ***, we offered a $credit to use on our website, which was the full amount of her purchase [redacted] responded to our email offering credit with the exact text: “I will smear your name of [redacted] and [redacted] ***.” At Charlotte Tilbury Beauty Inc., our customer is our number one priority, and we believe that we handled the situation as best we could in accordance with our corporate policiesWe trust that you concur that we handled these matters in a professional and reasonable mannerSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]OK No when you get lipstick dont you try it to see if you like it? OK I smeared some on my hand, sent it back because it was not the shade that was shown on the website.NoSecond lipstick same thing - try a sample on my hand, NOT THE Color from the website- Nothing like itVery disappointed at this pointNoThe card that I used to purchase this lipstick was a "Gift Card" with a dollar limit on it - after it was used up, I threw out that gift cardWhy should I have saved that gift card? there was no more $$ on it - So after I said that card is gone, I dont want anything else from your website because I just returned lipsticks and that is all I wanted from them, I ASKED for a refund! They asked if I had a pay pal account, I said no, I have a checking account - they said I can only buy something else from there websiteAgain, I returned lipsticks I dont want anything esle I want a refund[redacted] - and yes, I am on [redacted] and watch reviews from this company and I will right a negative response!!!!!!!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Company Return Policy Charlotte Tilbury Beauty Inc.’s (“the company”) return policy explicitly states that all returns need to be made within days of receipt of orderFor reasons of health and safety, the company only offers a refund or exchange on unused itemsFor any further detail, please reference our return policy on our website [redacted] Case Summary (Revdex.com # [redacted] ) [redacted] placed an order for Charlotte Tilbury K.I.S.S.I.N.G Lipstick, in shade Love Bite, on December **, [redacted] received the order on December **, After trying on the lipstick (a violation of our return policy), [redacted] stated that she was disappointed with the product and requested an exchange for our K.I.S.S.I.N.G lipstick, in a new shade, called So [redacted] Due to the fact that we place an extremely high value on the satisfaction of each and every one of our customers, we decided to make an exception to our return policy and accepted the exchange requestThe exchange was processed on January *, After [redacted] received the new lipstick, we then received a request from her for a second return [redacted] had, again, used the product, which was in violation of our return policySince we had already made the exception once for [redacted] ***, we were more than happy to make an exception to our return policy for a second timeTherefore, we refunded the card that [redacted] used to place the original order, on January **, After the refund was issued we received an email from [redacted] stating that her card was a [redacted] gift card, and, that, unfortunately, she had thrown the card out [redacted] then requested that a check be mailed to herAs is customary in many industries, the company does not issue checks to customers when payment was made by credit or debit card, including [redacted] gift cardsIn an effort to further accommodate [redacted] ***, we offered a $credit to use on our website, which was the full amount of her purchase [redacted] responded to our email offering credit with the exact text: “I will smear your name of [redacted] and [redacted] ***.” At Charlotte Tilbury Beauty Inc., our customer is our number one priority, and we believe that we handled the situation as best we could in accordance with our corporate policiesWe trust that you concur that we handled these matters in a professional and reasonable mannerSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]OK No when you get lipstick dont you try it to see if you like it? OK I smeared some on my hand, sent it back because it was not the shade that was shown on the website.NoSecond lipstick same thing - try a sample on my hand, NOT THE Color from the website- Nothing like itVery disappointed at this pointNoThe card that I used to purchase this lipstick was a "Gift Card" with a dollar limit on it - after it was used up, I threw out that gift cardWhy should I have saved that gift card? there was no more $$ on it - So after I said that card is gone, I dont want anything else from your website because I just returned lipsticks and that is all I wanted from them, I ASKED for a refund! They asked if I had a pay pal account, I said no, I have a checking account - they said I can only buy something else from there websiteAgain, I returned lipsticks I dont want anything esle I want a refund[redacted] - and yes, I am on [redacted] and watch reviews from this company and I will right a negative response!!!!!!!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***