Please accept this correspondence as a reply to the above rejectionAs explained to the [redacted] 's credit card refunds can take up to ten days to be seen on the credit card accountThe refund has already been processed and the account cancelledThis satisfies both the requests madePlease let me know if you need anything further
Please accept this correspondence as reply to the above referenced complaintBrandon Pest Control has cancelled the pest control service and automatic debit in questionWe have done this as a courtesy since there is a signed, one year agreement that clearly states: "INITIAL PAYMENT & PAYMENT SCHEDULE: CUSTOMER AGREES TO PAY AN INITIAL FEE OF $DUE AS OF THE EFFECTIVE DATE LISTED ABOVEIN ADDITION, BEGINNING THE MONTH FOLLOWING THE INITIAL TREATMENT, THE CUSTOMER MUST PAY THE MONTHLY FEE OF $BY AUTOMATIC APPROVED ACH OR CREDIT/DEBIT CARD FOR A PERIOD OF TWELVE (12) CONSECUTIVE MONTHS" Please let me know if you need any further informationThank you!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Please accept this correspondence as a reply to the above list complaint [redacted] was contacted and this issue was resolvedWe removed her account from collections and she said she would be contacting you to remove this complaint from your records
Please accept this correspondence as a reply to the above complaintWe did contact the complainant, credit her the $and resolve her issuesPlease let me know if you need anything furtherThank you!
Mr*** originally called in on 10/18/to cancel due to finding a better dealWe tried to price match the competitor but he declinedWe made sure to mention to him the terms of his month agreementHe asked for us to send it to him to review and he would called us back. Later that
dayMr*** had *** *** call in and pretended to be him (*** *** showed up on the caller ID) and request to cancelWe then emailed Mr*** and told him all correspondence would need to be via email due to the *** *** issue. 10/19/- *** *** offered him a deal that included lawn and shrub service with mosquito control for basically the same price we gave himWe told him we could not do thatHe then asked to be let out of the agreement without a feeWe agreed to cut the fee in half - $instead of $288.00. We attempted to add shrub service to his lawn service at no additional cost because we value him as a clientBut could not do mosquito service without increasing the monthly price.10/20/- We took Mr*** off the schedule due to the back and forth of him wanting to cancelMr*** got upset that we removed him from the schedule because he did not give a "formal cancellation" but he never told us he wanted to keep his lawn service and we had already discussed cancellation and fees. We called and emailed on 10/20/but got no response and then we called and emailed again on 10/24/with no response.Mr*** states that he pays monthly but we do not treat monthly which is clearly stated in his agreementHe also says that an agreement is the only way we can keep an unsatisfied clientHowever, this is also the first time we have heard any word from him that he had a concern with the lawnNo service calls or complaints have been requested/submitted since he started in April. Please let me know if you have any questions.Tell us why here
I have reviewed the response offer made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** That's COMPLETE GARBAGE! They SCHEDULED times with me and SHOWED UP 0! if they were so behind, why lie and say you'll be here?!?!?! He only said to go with someone else when I told him that I was because he was SO UNPROFESSIONAL AND A LIAR. I have multiple witnesses who took time out of their day to wait for this company to NOT SHOW times! No, that's completely and I simply want it documented that they're a lying, unprofessional business who HIDE behind not being Revdex.com accredited (the company I went with has been Revdex.com accredited for years and has A+ rating--because they're PROFESSIONALS!) so that no one can complain when they treat them with disrespect and act unprofessionally. If you can post it, fine...if not, my word of mouth in this town is good enough
Please accept this correspondence as a reply to the above complaintWe did contact the complainant, credit her the $and resolve her issuesPlease let me know if you need anything furtherThank you!
Please accept this correspondence as a reply to the above rejectionAs explained to the ***'s credit card refunds can take up to ten days to be seen on the credit card accountThe refund has already been processed and the account cancelledThis satisfies both the requests madePlease let me know if you need anything further
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I wanted to add that Bailey was extremely courteous and came up with a solution that I could accept. In addition, the techs are always friendly and efficient I had no problem with the yard treatment part
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***7, and find that this resolution is satisfactory to me.
Regards,
*** ***
Please accept this correspondence as resolution to the above reference complaintWe have added a $credit to Mr***'s account for the service in questionPlease let me know if you need anything furtherThank you!
Please accept this correspondence as a reply to the above list complaint*** *** was contacted and this issue was resolvedWe removed her account from collections and she said she would be contacting you to remove this complaint from your records
Mr*** stated they were very behind because of the weather and that he had told Mr*** that he understood if he wanted to get someone else to do the work There was no money taken as a deposit
Please accept this correspondence as reply to the above referenced complaintMr*** signed up for service and received half off his initial service - a $discount He has had the initial service, a service call and a second lawn service performedThe are mixed grasses that already
had issues prior to our servicesThere is no lawn service out there that could have his lawn turned around in two services, especially if there are drought areas and mowing issues alsoWe have cancelled Mr***'s service as requestedPlease let me know if you need any further information
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Please accept this correspondence as response to the above referenced complaintWe immediately complied with what was requested of us, "We want them to stop charging monthly fees to my husband's credit card immediatelySomeone else lives in the house now, since we have sold the homeWe are not benefiting from monthly service by Brandon, nor did we ever want or request itWe believe they took advantage of us and we want them to stop charging us for services we are not using immediately." We don't understand how this response is being rejected if exactly what was requested is what was donePlease advise
Please accept this correspondence as a reply to the above complaintThis issue has already been resolved and confirmed with the ***'sWe have cancelled their service and have confirmed the money will be refundedWe don't understand this complaintPlease let me know if you need anything
further
Please accept this correspondence as a reply to the above complaintMrsBoch has paid the remainder of what she felt was due and has said she is satisfied this complaint has been handledPlease let me know if you need anything further
Please accept this correspondence as reply to the above referenced complaintBrandon Pest Control has cancelled the pest control service and automatic debit in questionWe have done this as a courtesy since there is a signed, one year agreement that clearly states: "INITIAL PAYMENT &
PAYMENT SCHEDULE: CUSTOMER AGREES TO PAY AN INITIAL FEE OF $DUE AS OF THE EFFECTIVE DATE LISTED ABOVEIN ADDITION, BEGINNING THE MONTH FOLLOWING THE INITIAL TREATMENT, THE CUSTOMER MUST PAY THE MONTHLY FEE OF $BY AUTOMATIC APPROVED ACH OR CREDIT/DEBIT CARD FOR A PERIOD OF TWELVE (12) CONSECUTIVE MONTHS" Please let me know if you need any further informationThank you!
Please accept this correspondence as a reply to the above rejectionAs explained to the [redacted] 's credit card refunds can take up to ten days to be seen on the credit card accountThe refund has already been processed and the account cancelledThis satisfies both the requests madePlease let me know if you need anything further
Please accept this correspondence as reply to the above referenced complaintBrandon Pest Control has cancelled the pest control service and automatic debit in questionWe have done this as a courtesy since there is a signed, one year agreement that clearly states: "INITIAL PAYMENT & PAYMENT SCHEDULE: CUSTOMER AGREES TO PAY AN INITIAL FEE OF $DUE AS OF THE EFFECTIVE DATE LISTED ABOVEIN ADDITION, BEGINNING THE MONTH FOLLOWING THE INITIAL TREATMENT, THE CUSTOMER MUST PAY THE MONTHLY FEE OF $BY AUTOMATIC APPROVED ACH OR CREDIT/DEBIT CARD FOR A PERIOD OF TWELVE (12) CONSECUTIVE MONTHS" Please let me know if you need any further informationThank you!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Please accept this correspondence as a reply to the above list complaint [redacted] was contacted and this issue was resolvedWe removed her account from collections and she said she would be contacting you to remove this complaint from your records
Please accept this correspondence as a reply to the above complaintWe did contact the complainant, credit her the $and resolve her issuesPlease let me know if you need anything furtherThank you!
Mr*** originally called in on 10/18/to cancel due to finding a better dealWe tried to price match the competitor but he declinedWe made sure to mention to him the terms of his month agreementHe asked for us to send it to him to review and he would called us back. Later that
dayMr*** had *** *** call in and pretended to be him (*** *** showed up on the caller ID) and request to cancelWe then emailed Mr*** and told him all correspondence would need to be via email due to the *** *** issue. 10/19/- *** *** offered him a deal that included lawn and shrub service with mosquito control for basically the same price we gave himWe told him we could not do thatHe then asked to be let out of the agreement without a feeWe agreed to cut the fee in half - $instead of $288.00. We attempted to add shrub service to his lawn service at no additional cost because we value him as a clientBut could not do mosquito service without increasing the monthly price.10/20/- We took Mr*** off the schedule due to the back and forth of him wanting to cancelMr*** got upset that we removed him from the schedule because he did not give a "formal cancellation" but he never told us he wanted to keep his lawn service and we had already discussed cancellation and fees. We called and emailed on 10/20/but got no response and then we called and emailed again on 10/24/with no response.Mr*** states that he pays monthly but we do not treat monthly which is clearly stated in his agreementHe also says that an agreement is the only way we can keep an unsatisfied clientHowever, this is also the first time we have heard any word from him that he had a concern with the lawnNo service calls or complaints have been requested/submitted since he started in April. Please let me know if you have any questions.Tell us why here
I have reviewed the response offer made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** That's COMPLETE GARBAGE! They SCHEDULED times with me and SHOWED UP 0! if they were so behind, why lie and say you'll be here?!?!?! He only said to go with someone else when I told him that I was because he was SO UNPROFESSIONAL AND A LIAR. I have multiple witnesses who took time out of their day to wait for this company to NOT SHOW times! No, that's completely and I simply want it documented that they're a lying, unprofessional business who HIDE behind not being Revdex.com accredited (the company I went with has been Revdex.com accredited for years and has A+ rating--because they're PROFESSIONALS!) so that no one can complain when they treat them with disrespect and act unprofessionally. If you can post it, fine...if not, my word of mouth in this town is good enough
Please accept this correspondence as a reply to the above complaintWe did contact the complainant, credit her the $and resolve her issuesPlease let me know if you need anything furtherThank you!
Please accept this correspondence as a reply to the above rejectionAs explained to the ***'s credit card refunds can take up to ten days to be seen on the credit card accountThe refund has already been processed and the account cancelledThis satisfies both the requests madePlease let me know if you need anything further
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I wanted to add that Bailey was extremely courteous and came up with a solution that I could accept. In addition, the techs are always friendly and efficient I had no problem with the yard treatment part
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***7, and find that this resolution is satisfactory to me.
Regards,
*** ***
Please accept this correspondence as resolution to the above reference complaintWe have added a $credit to Mr***'s account for the service in questionPlease let me know if you need anything furtherThank you!
Please accept this correspondence as a reply to the above list complaint*** *** was contacted and this issue was resolvedWe removed her account from collections and she said she would be contacting you to remove this complaint from your records
Mr*** stated they were very behind because of the weather and that he had told Mr*** that he understood if he wanted to get someone else to do the work There was no money taken as a deposit
Please accept this correspondence as reply to the above referenced complaintMr*** signed up for service and received half off his initial service - a $discount He has had the initial service, a service call and a second lawn service performedThe are mixed grasses that already
had issues prior to our servicesThere is no lawn service out there that could have his lawn turned around in two services, especially if there are drought areas and mowing issues alsoWe have cancelled Mr***'s service as requestedPlease let me know if you need any further information
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Please accept this correspondence as response to the above referenced complaintWe immediately complied with what was requested of us, "We want them to stop charging monthly fees to my husband's credit card immediatelySomeone else lives in the house now, since we have sold the homeWe are not benefiting from monthly service by Brandon, nor did we ever want or request itWe believe they took advantage of us and we want them to stop charging us for services we are not using immediately." We don't understand how this response is being rejected if exactly what was requested is what was donePlease advise
Please accept this correspondence as a reply to the above complaintThis issue has already been resolved and confirmed with the ***'sWe have cancelled their service and have confirmed the money will be refundedWe don't understand this complaintPlease let me know if you need anything
further
Please accept this correspondence as a reply to the above complaintMrsBoch has paid the remainder of what she felt was due and has said she is satisfied this complaint has been handledPlease let me know if you need anything further
Please accept this correspondence as reply to the above referenced complaintBrandon Pest Control has cancelled the pest control service and automatic debit in questionWe have done this as a courtesy since there is a signed, one year agreement that clearly states: "INITIAL PAYMENT &
PAYMENT SCHEDULE: CUSTOMER AGREES TO PAY AN INITIAL FEE OF $DUE AS OF THE EFFECTIVE DATE LISTED ABOVEIN ADDITION, BEGINNING THE MONTH FOLLOWING THE INITIAL TREATMENT, THE CUSTOMER MUST PAY THE MONTHLY FEE OF $BY AUTOMATIC APPROVED ACH OR CREDIT/DEBIT CARD FOR A PERIOD OF TWELVE (12) CONSECUTIVE MONTHS" Please let me know if you need any further informationThank you!