From: Jeffery [redacted] <[redacted]> Sent: Monday, July 24, 2017 4:59 PM Subject: Re: concerns To: <[redacted]> This would not be related to the wash.I would suggest starting with your insurance carrier and if they feel this is not their claim they will...
submit it against mine and they can dispute it amongst each other. Sent from my iPhone On Jul 24, 2017, at 4:53 PM, "[redacted]" <[redacted]> wrote:Jeffrey, Thank you for your email. Normally the fabric in the wash may not cause scratches - this is obvious. The day I had my truck washed, it was not under normal conditions because not only did the wash cause scratches, it caused several dents/dings and I'm extremely frustrated with this. I purchased my truck 11/2016 and almost immediately after purchased a monthly car wash pass from the Oakdale location. I've used that pass since and not had issues until this last time. I'm happy to submit photos or have you see the truck for yourself- you can clearly see scratches and dents consistent with a car wash. My next step would be getting estimates for my repairs and I can submit the lowest to you. All I want Jeffrey is my SUV repaired to its clean condition before the damages in your wash occurred. Please let me know how we will proceed. Thank you, [redacted] Cell: ###-###-#### Email: [redacted] Sent from my iPhone_____________________________ From: Jeffery [redacted] <[redacted]> Sent: Monday, July 24, 2017 4:17 PM Subject: concerns To: <[redacted]> [redacted] I am sorry to hear of the concern with your vehicle! The fabric in the wash would not have the ability to scratch any surface . If you feel it is a smudge or such that would be easily removed with a professional buffing I would be happy to reimburse you for such a thing? Anything deeper than that our car wash or any other wash for that matter and the fabrics used in these washes would have no ability to scratch a vehicles surface or windows in such fashion. Sorry again for the concern and let me know if I can help with a buffing invoice. Thank you Jeffrey [redacted] Chief Operations OfficerThe Linn Companies 1[redacted] Woodbury MN. 55125-3910 Office: [redacted] Cell: [redacted]Fax: [redacted]linnco.com
[redacted] I am very sorry to hear about the situation at our Rosemount location back in January. I understand your hesitation about bring the vehicle back in to have it checked out. We do have our former Master Technician who has returned to our shop and would be more than happy to re-inspect...
everything that was done. I spoke with Bill the store manager and we would like the opportunity to make the situation correct for you. The work you had done is backed by the 2 year 24k mileage warranty so if there are parts that have already gone bad there will be no cost to you. If at that point we find that the parts were faulty and have done further damage to your tire I would like to see what we can do to help resolve that issue as well. We will stand behind our work and if it was not done to your satisfaction then we will do our best to correct that until you are happy. If you truly do not want to take it back to Rosemount we do have a store in Hastings that would be able to look at the vehicle as well. Sincerely;Jason [redacted]Sales Support ManagerParamount Auto Servicej[redacted]@thelinnco.com###-###-####
I am rejecting this response because:
The response does not address my repair & damage.
From: Jeffery [redacted] <[redacted]> Sent: Monday, July 24, 2017 4:59 PM Subject: Re: concerns To: <[redacted]> This would not be related to the wash.I would suggest starting with your insurance carrier and if they feel this is not their claim they will...
submit it against mine and they can dispute it amongst each other. Sent from my iPhone On Jul 24, 2017, at 4:53 PM, "[redacted]" <[redacted]> wrote:Jeffrey, Thank you for your email. Normally the fabric in the wash may not cause scratches - this is obvious. The day I had my truck washed, it was not under normal conditions because not only did the wash cause scratches, it caused several dents/dings and I'm extremely frustrated with this. I purchased my truck 11/2016 and almost immediately after purchased a monthly car wash pass from the Oakdale location. I've used that pass since and not had issues until this last time. I'm happy to submit photos or have you see the truck for yourself- you can clearly see scratches and dents consistent with a car wash. My next step would be getting estimates for my repairs and I can submit the lowest to you. All I want Jeffrey is my SUV repaired to its clean condition before the damages in your wash occurred. Please let me know how we will proceed. Thank you, [redacted] Cell: ###-###-#### Email: [redacted] Sent from my iPhone_____________________________ From: Jeffery [redacted] <[redacted]> Sent: Monday, July 24, 2017 4:17 PM Subject: concerns To: <[redacted]> [redacted] I am sorry to hear of the concern with your vehicle! The fabric in the wash would not have the ability to scratch any surface . If you feel it is a smudge or such that would be easily removed with a professional buffing I would be happy to reimburse you for such a thing? Anything deeper than that our car wash or any other wash for that matter and the fabrics used in these washes would have no ability to scratch a vehicles surface or windows in such fashion. Sorry again for the concern and let me know if I can help with a buffing invoice. Thank you Jeffrey [redacted] Chief Operations OfficerThe Linn Companies 1[redacted] Woodbury MN. 55125-3910 Office: [redacted] Cell: [redacted]Fax: [redacted]linnco.com
[redacted] I am very sorry to hear about the situation at our Rosemount location back in January. I understand your hesitation about bring the vehicle back in to have it checked out. We do have our former Master Technician who has returned to our shop and would be more than happy to re-inspect...
everything that was done. I spoke with Bill the store manager and we would like the opportunity to make the situation correct for you. The work you had done is backed by the 2 year 24k mileage warranty so if there are parts that have already gone bad there will be no cost to you. If at that point we find that the parts were faulty and have done further damage to your tire I would like to see what we can do to help resolve that issue as well. We will stand behind our work and if it was not done to your satisfaction then we will do our best to correct that until you are happy. If you truly do not want to take it back to Rosemount we do have a store in Hastings that would be able to look at the vehicle as well. Sincerely;Jason [redacted]Sales Support ManagerParamount Auto Servicej[redacted]@thelinnco.com###-###-####