Charlottesville Eye Associates

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Revdex.com spoke with *** from the businessThe customer now has a deductible through her insurance companyTheir billing has not changed it seems it was a change in her insurance

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

Review: I have insurance and they stated that my insurance only pays a small portion of my bill. I paid 120.00 at the time of my eye exam. My insurance paid 40.00 because it is out-of-network. I then received a bill for an additional 77.25. When I called to inquire why the bill was close to 250.00 the employee was not helpful. She could not or would not explain to the charges. She was very rude and not specific. I wanted an bill that showed the charges and why the cost has doubled from the year before. However she could not provide that information and she was from the billing department.Desired Settlement: I want to understand why the cost is so high. I have co-workers with the same insurance and they pay about a fourth of what they are charging. I want to see a explanation of the charges and not just a bill. I feel that since the employee could not explain this to me that it improper or incorrect billing.

Business

Response:

Revdex.com spoke with [redacted] from the business. The customer now has a deductible through her insurance company. Their billing has not changed it seems it was a change in her insurance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,