Charming Charlie

According to our records, this customer contacted Charming Charlie and the magazine subscription was cancelled by [redacted] ***Please let us know if there is anything further required for this matter Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The whole point to this complaint is, Charming Charlie's signed me up for a subscription I said no toThat can't be something they can do and get away withAnd yes, I did cancel, and when I spoke to the customer service representative, she said she had to do many of these complaints.So where is the acountability with Charming CharlieIsn't that a desceptive business practice, doing something against the customers wishes? Thank you, [redacted]

Here is two images (front and back) of the card the company sent meThere is ABSOLUTELY NOTHING on it stating that it should be off of 40$ or to see more details online or that the coupon had other hidden "properties"- [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am responsible for $for a new phone since I was still under contract with *** I made multiple offers to them One so I could break the contracts that I have and move to a different carrier, or this one for them to cover the full cost of the phone They wouldn't even listen to me It should NOT have been my responsibility to do all the back end work to make all the phone calls that I made PLUS, we never got a refund for the purchase of the case itself This is very unsatisfactory results I am out over $for a new phone that I had to purchase, plus my personal time to make these phone calls Let alone, I was traveling just days away and had to use a broken phone for ***, their communication with me during this process was horrible Like I said this was a gift from my mom And I have never been to a charming charlie and I never will I will pass the word around to many folks around here, to never do business with such a company, They do not treat their customers with the dignity and respect as they should [redacted] SPACE GRAY 128GB [redacted] SPACE GRAY 16GB [redacted] SPACE GRAY 64GB Regards, ***

We wil respond directly with this customer
Tell us why here

Revdex.com:
This letter is to inform you that Charming Charlie has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/22/12:00:AM and assigned ID ***
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The company reached out to me and will be paying the cost of return shipping Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Once the company was advised that I had contact Revdex.com they resolved the issue immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint.The business never contacted me to resolve the issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I am responsible for $849 for a new phone since I was still under contract with [redacted].  I made multiple offers to them.  One so I could break the 2 contracts that I have and move to a different carrier, or this one  for them to cover the full cost of the phone.  They wouldn't even listen to me.  It should NOT have been my responsibility to do all the back end work to make all the phone calls that I made.  PLUS, we never got a refund for the purchase of the case itself.  This is very unsatisfactory results.  I am out over $400 for a new phone that I had to purchase, plus my personal time to make these phone calls.  Let alone, I was traveling just days away and had to use a broken phone for [redacted], their communication with me during this process was horrible.  Like I said this was a gift from my mom.  And I have never been to a charming charlie and I never will.  I will pass the word around to many folks around here, to never do business with such a company,  They do not treat their customers with the dignity and respect as they should.
[redacted]
[redacted]
[redacted] [redacted] SPACE GRAY 128GB
499.99
47.50
39.58
31.67
949.99
[redacted]
[redacted]
[redacted] [redacted] SPACE GRAY 16GB
299.99
37.50
31.25
25.00
749.99
[redacted]
[redacted]
[redacted] [redacted] SPACE GRAY 64GB
399.99
42.50
35.42
28.33
849.99
Regards,
[redacted]

According to our records, this customer contacted Charming Charlie and the magazine subscription was cancelled by [redacted].
Please let us know if there is anything further required for this matter.
 
Thank you

Here is two images (front and back) of the card the company sent me. There is ABSOLUTELY NOTHING on it stating that it should be 10 off of 40$ or to see more details online or that the coupon had other hidden "properties".
-[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,  The whole point to this complaint is, Charming Charlie's signed me up for a subscription I said no to. That can't be something they can do and get away with. And yes, I did cancel, and when I spoke to the customer service representative, she said she had to do many of these complaints.So where is the acountability with Charming Charlie. Isn't that a desceptive business practice, doing something against the customers wishes?
Thank you,
[redacted]

Hello,My name is [redacted] and in September I ordered "RIGHT ON RHINESTONE WATCH" online (Order #XXXXXXXXX). In [redacted] (a month later) the watch broke and I contacted Charming Charlie Customer Care online to ask how to get it replaced. You can then see the emails that transpired attached.I was very concerned that I was having to pay the cost [redacted] to return an item that broke only after a month, but assumed this cost would be returned to me in the form of the gift card. However, when I received the gift card it was for less than what the watch costs. I understand you offer a full year to receive merchandise credit for the amount paid at the time order was placed for [redacted] Club members, however, I should have been given a gift card to cover the purchase of a new watch. When I went to buy the new watch I had a gift card for $22.58 and the watch cost $25. At this point I have paid an additional $7.47 (as well as the cost of getting it resized) and spent a lot of time trying to replace a watch that broke after a few weeks! I spoke with [redacted] on the phone last night who was able to replace the watch. However, I still spend $5.05 to return a watch (documention attached), which [redacted] said should not have happened as I should have been sent a prepaid return label.I am very disappointed in how entire situation was handled andSincerely,[redacted]Product_Or_[redacted]: Right on Rhinestone WatchOrder_Number: XXXXXXXXXDesired SettlementI look forward to being reimbursed for my shipping cost.