Charming Movers

I am not sure how well the stair makers letter transfered.It states:To whom it may concernThe furniture was being delivered while we were installing the wood railsI, [redacted] * [redacted] , noticed the scuff and scratch marks up on the 3rd floor that appeared to be from the furniture movers placemement and repositioning of the furniture and or boxes on that level I notified the homeowners as I was working on the lower levels and had no occation to be on that level where the scratches were.---------------------------------------------------------------I wish I had understood the severity of the scratches at the time and would have investigated before the movers left Instead I uncovered the damage the following day and thats when I tried to get Charming Movers to engage in recognizing and solving the problem The initial email from Tony (also attached) made me think that this was an issue that could be resolvedUnfortunately, Cheri does not remember my initial phone calls stating I had witnesses to the events Then I tried to let my builder intervene given he had a previous relationship with Cheri and Tony This was fruitless and when I tried one last time to resolve the issues, recoup some of the money I had to pay because of damages caused by her movers she literally screamed on the phone with me This was the worst experience I have ever hadThank you for your time.Please let me know if the letter does not transfer well enough for you and I can send it to you if needed.Sincerely [redacted]

This is the first time Charming Movers has seen this complaintAn full investigation of this complaint will be done but after a quick review we never had a contract with a [redacted] ??? Thanks.Tony M [redacted] Charming Movers###-###-####

From: Charming MoversDate: Mon, Nov 16, at 3:PMSubject: complaint # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> Hello [redacted] , here are the requested documentsThanksTony M [redacted] Charming Movers ###-###-####

Complaint: [redacted] I am rejecting this response because: From: ***< [redacted] @***.com>Date: Sat, Oct 31, at 10:AMSubject: Re: Case # [redacted] To: [redacted] @myRevdex.com.orgGood morning [redacted] ,I do disagree with the $offer to settle for the repairs/replacement of the art frames and cleaning of the sofa I provided the estimates I receive for frames At a minimum, I think $would allow me to get some of the artwork frames repaired/ or replaced What has been offered is insufficient considering the expense I will incur to make this right.Thank you, [redacted] Sent from [redacted] Mobile Mail

I herby release Charming Movers, Incfrom any and all liabilities resulting from the moving or transporting of any items constructed or containing pressboard, particleboard, or any similar make that may result in damage or injury due to relocationThe customer's coverage for liability is the standard $cents per pound per articleStandard coverage does not include any or all damages to floors, walls, doors, widows, rails, carpets,etcAdditionally, plastic bins, unboxed lampshades, vases, and multi-light floor lamps, tubs, r file boxes are not insured and or any exterior decorative pots, statues, or items that have been exposed to outside elements We will use the best care and protection possible to protect said items

---------- Forwarded message ---------- sans-serif;">From: [redacted] *** < [redacted] >Date: Mon, Aug 11, at 1:PMSubject: complaint updateTo: [email protected] HelloI'm writing with an update to complaint # [redacted] 8/11/update: The owner of the business called me and provided her insurance informationShe said she had an unexpected family emergency, which is why she hadn't returned my calls until nowI am in the process of filing a claim with her insurance providerOnce the car is repaired, I will reinstate the charge through [redacted] and cancel this Revdex.com complaint Could you update my file to reflect this? Thank you, [redacted] ***

From: Charming MoversDate: Mon, Nov 16, at 3:PMSubject: complaint # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Hello [redacted] , here are the requested documentsThanks.Tony M [redacted] Charming Movers###-###-####