Charpentier James C CPA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I called Gary B [redacted] 's on June 1, and spoke with DrewI asked Drew if I could speak to the Service Manager, MrT***I was told he was unavailable and that a message will be left for himI still did not receive a call backI feel like the issue I am having with my vehicle is not important to the dealership Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: their response is a lie I was not given the choice of what should be fixed I took my car their for a squeaking sound I was hearing once I picked my car up I did not receive an invoice that told me the real problem was not fixed I want to know why was I not given the choice of what to fix, I did not decline any thing because I thought the problem was fixed, I did not speak with the mechanic I will take this to small claims court for the lies they are telling, why would I fix a small problem and not the.major problem that does not make sense to me Regards, [redacted]

April 11th, 2017To Whom It May Concern:This letter is a written is in response to your letter dated 4/6/in regard to the above mentioned complaint.It seems that this customer unfortunately had his vehicle repossessedThe lender sold the vehicle at auction and is asking for reimbursement for their lossI do not understand how this affects us as we have no role in the lenders actions.Please feel free to contact me if any other questions.Regards,Art CVice-President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Good evening sir and madam how are you with due respect as I stated previously that the cost was 18 thousand dollars MRSP. The loan which I borrowed but was applied by Mr Frank the sales men I have not properly explained the billing process upon completing of the loan I have been told that the loan price was 28 thousand dollars. Now I when came to realization the I have been ripped off by the Barbara Auto land I have then contacted RevDex.com the loan is under my name from [redacted] bank but I have then been told that I have to pay the amount of 5500 dollars the bank sold the car in MRSP price 165000 in the auction I have paid about 9800 dollars the the total is 26400 dollars then how come the remaining bill come to 5500 dollars the bank and the dealership over charged me and did not able to justify the reason of the charge. Regards, [redacted]

August 17, 2016Dear *** ***,We are fully aware of **and *** ***' visit to the dealership a week agoPlease relay that we will not serve **and *** *** ever againThey were made aware of why their key wasn't working and did not want to pay for the key because they found their
original keyThey were screaming and threatening the staff as well as using extremely offensive language in front of our clients and their children for hours.Sincerely,Art C. Executive Vice-President

June 13, 2016Dear *** ***:We have reviewed *** ***'s additional commentsShe says that she left a message with "Drew'.We do not have any employees by that nameHowever we did speak with her last weekShe has an appointment to meet me for a test drive on Saturday June 25, 2016.Thank you for the opportunity to assist *** ***Sincerely,Tom T.Service Mgr

Please see attached

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It was never explained to me that service was per hour that is a statementAlso my vehicle still has warrantyIt was never asked if I have a warranty on my carThe statements they are stating are falseIt was explained to me by Shanell at approximately 2:30pm, that the car would be $per hour after already having my car since the night beforeDuring my initial call in prior to dropping my car off as well as when I dropped my car off $was quoted not an hourWhen I asked the manager Tom why wasn't I told per hour he stated because there isn't a crystal ball to state how long service isA rep from *** corporate office also called in an stated she asked three different people how much a diagnostic was and she was not told an hour until she asked herself I stated all lights on dash were blinking on and off at the same timeWhen explaining this it was told to me that the diagnostic was $per hour I declined after being told it would require more money to be looked at after I initially agreed to $109.00.
Regards,
*** ***

May 26, 2016Dear *** ***:We have reviewed *** ***'s concern about her brakesMrT***, the service manager would like the opportunity to ride with *** *** to listen to her brakes so he can establish if there is a brake situation and figure out if a resolution is necessary.We want
our customers to be happy with their vehicles and our service especially our repeat customers such as *** ***She may call Tom T*** at ###-###-#### directly to set up a meeting.Thank you for the opportunity to assist *** ***.Sincerely,Arthur C.Executive Vice President

January 10th, 2017This letter is a written response to your letter dated January 3, on the above mentioned complaint.The customer is correct, he did resign paperworkHe is correct that the payment changed by $2.00, but the payment went down $If the Bank is charging him $more a
month it may be that there is an issue with the Bank and not with usThe Customer should contact the Bank and share that with the Revdex.com.Sincerely,Art C***Vice-President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I called Gary B***'s on June 1, and spoke with DrewI asked Drew if I could speak to the Service Manager, MrT***I was told he was unavailable and that a message will be left for himI still did not receive a call backI feel like the issue I am having with my vehicle is not important to the dealership.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** *** ***Is still in possession of the spare key I was forced to purchase,and still the key is faulty and does not work with my car year make and modelAnd again I was wrongfully forced to purchase a 200$ key that is defective

---------- Forwarded message ----------From: Thomas C***Date: Tue, Jan 31, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com This complaint has not been resolved and Barbera's is incorrect with their figuresMy monthly payment went from $to $that is an increase in my book not a decreaseThen my payment went to $from US bank with late charges laterUS bank advised me to go to ***'s because their figures were incorrect and still incorrectThey must talk with the bank and not meBarbera's Autoland is bad business for consumers.Sent from my ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: their response is a lie...

I was not given the choice of what should be fixed I took my car their for a squeaking sound I was hearing once I picked my car up I did not receive an invoice that told me the real problem was not fixed I want to know why was I not given the choice of what to fix, I did not decline any thing because I thought the problem was fixed, I did not speak with the mechanic I will take this to small claims court for the lies they are telling, why would I fix a small problem and not the.major problem that does not make sense to me.
Regards,
[redacted]

March 30th, 2017To Whom it May Concern:This letter is a written is in response to your letter dated 3/27/2017 in regard to the above mentioned complaint.We have checked our records and have no record of ever selling a vehicle to anyone named [redacted].Please feel free to contact me if any other...

questions.Regards,Art C

April 11th, 2017To Whom It May Concern:This letter is a written is in response to your letter dated 4/3/2017 in regard to the above mentioned complaint.All our vehicles are carefully inspected prior to being displayed for retail. We have no record that this vehicle has frame damage. If the customer...

would like us to re-inspect the vehicle we would do so at no cost. Please have the customer contact me and I will make thearrangements.Please feel free to contact me if any other questions.Regards,Art C.Vice-President

April 11th, 2017To Whom It May Concern:This letter is a written is in response to your letter dated 4/6/2017 in regard to the above mentioned complaint.It seems that this customer unfortunately had his vehicle repossessed. The lender sold the vehicle at auction and is asking for reimbursement for their loss. I do not understand how this affects us as we have no role in the lenders actions.Please feel free to contact me if any other questions.Regards,Art CVice-President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I will be meeting with the business on Monday April 17, 2017 to have my vehicle re inspected by the business and also to submit my estimate of the damages found by the independent service provider in reference to the undercarriage of my recently purchased vehicle. Hopefully we can resolve this matter.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Good evening sir and madam how are you with due respect as I stated previously that the cost was 18 thousand dollars MRSP. The loan which I borrowed but was applied by Mr Frank the sales men I have not properly explained the billing process upon completing of the loan I have been told that the loan price was 28 thousand dollars. Now I when came to realization the I have been ripped off by the Barbara Auto land I have then contacted Revdex.com the loan is under my name from [redacted] bank but I have then been told that I have to pay the amount of 5500 dollars the bank sold the car in MRSP price 165000 in the auction I have paid about 9800 dollars the the total is 26400 dollars then how come the remaining bill come to 5500 dollars the bank and the dealership over charged me and did not able to justify the reason of the charge. 
Regards,
[redacted]

January 10, 2017 This letter is a written response to your letter dated January 6, 2017 on the above mentioned complaint.The customer first visited our Dealership on 1/2/2017 for [redacted] Recall. Prior to the recall the customer stated that the radio needed to be checked. Customer was...

told that it would be $109.50 to diagnose the radio problem. He declined. Customer returned on 1/5/17 and complained that the radio did not work after the recall was completed. Documentation proves otherwise.Sincerely,Art CVice-President