Charter Oak State College

Complaint: ***
I am rejecting this
response because: I am signing the release and sending it today. I received a response from the business office which was inconsistent with my contacts from Charter OakTherefore, I requested a meeting with the Presidents office to resolve but have not received that
Sincerely,
*** ***

*** *** states his social security number linked to his College account was inaccurate and that he is owed a refund for courses that he did not take. He is asking the College for $5,000.Re: Social Security Number:The documentation reflects that *** *** initially entered his social security number incorrectly on his FAFSA form. *** *** then resubmitted his FAFSA with a corrected social security number on 8/13/14. Since that time his account has always reflected the revised social security number that *** *** submitted. This corrected number does not have any impact on his outstanding balance.Re: Outstanding balanceThe documentation reflects that *** *** registered at the College as part of a program called Go Back to Get Ahead. The program provided financial incentives to students to return to college to complete their college degree. The program also required students of the program who did not successfully complete their courses to pay for the courses they had registered for. According to the College’s records *** *** is in arrears $1,012.*** *** was sent via email the following documentation of these two issues by the College’s registrar on 4/15/ *** Dear *** ***, The Business Office and the President have received your letters regarding your balance on account and have asked me to respond on their behalfOn November 17, 2015, I addressed these very same concerns and I never received a response from youAs I mentioned, the Provost and I reviewed your Petition appeal and unfortunately, we will not be able to grant you a refund or remove the charges from your account In your Petition, you indicated that you made several attempts to change your SSN, and that the College ‘refused to change it’Based on information I obtained from your records, I was able to determine that we reached out to you on several occasions regarding the SSN and we never received any responses from youThe reason why your SSN was inaccurate from the beginning is because when you submitted your FAFSA, you entered the SSN inaccuratelyIt was not the collegeWe pull the information from FAFSA based on what the student submitsBased on this chain of events, the following transpired: • On 8/13/you talked via phone to the Director of Financial Aid while you were at *** *** *** ***, editor’s note)and you submitted a corrected FASFA and your Financial Aid exit counseling• As of 8/15/your record was updated by Financial Aid and you were sent your Financial Aid Award• On 8/20/you accepted your *** ***• On 9/3/you sent an email to the Business Office inquiring that your SSN number was not accurate, but it was, as of 8/13/when you submitted the corrected FAFSA at ***However, *** *** from my staff emailed you back on 9/4/stating what you needed to do to correct your record if “you felt it was not accurate”She never received a response from you.• On 10/5/you emailed your advisor stating that you were not happy with the MAT class for various reasons and that you wanted to dropShe responded to you on 10/9/stating that you were funded by the Go Back To Get Ahead program and that you needed to talk to Financial Aid before withdrawing from your classes and the college• On 10/7/you emailed the Financial Aid office stating that your SSN was still incorrect and that you wanted to be removed from your class immediately because of itOn that same day someone from Financial Aid called and left you a message asking you to call back to discuss your email and why you wanted to drop your classes in further detailThey never received a call back from you.• On 10/10/you submitted the withdrawal form for MAT and also asked to be dropped from IDS We processed the form; however, my staff member noticed you listed a SSN issue as the reason for withdrawal so she reached out to you in an email asking you to respond if you thought your SSN was inaccurateShe never received a response from you. As part of the Go Back To Get Ahead agreement that you agreed to when you started the program, students must successfully complete courses in order to receive money from the programBecause you withdrew/dropped your classes, the money was returned and you now owe for the cost of the MAT courseOur withdrawal policy is clearly stated on our website, in the catalog, and on the academic calendar: http://www.charteroak.edu/catalog/current/academic_policies_regulations/course_w...⇄ It is for these reasons that we cannot approve your write off of balance request

For the College to respond through a third party, the complainant must submit the attached signed waiver per the Family Educational Rights and Privacy Act (FERPA)Upon receipt we can provide our responseThank youSee Attached Document

Complaint: ***
I am rejecting this response because:I went to an event st *** *** *** where a representative for Charter Oak assisted by completing my FAFSA for meOver a month later I found out that my social security number was incorrect in the systemI again went to meet with a charter oak rep who assisted me refilling out my FAFSAI was informed weeks later that FAFSA corrected the issue but the school did notI made numerous calls but rectify but the wrong SS number remainedI received emails stating my SS number was still wrongI was told to refill out my FAFSA again but informed them I did alreadyIn Sept it still wasn't resolved and was clearly documented in my emailsI was told to send a letter to have it changedI sent a letter and received no responseAt that point I was told to unregistered and then re register when it's resolved so I withdrew and sent another certified letter but received nothing againI was then locked out of my accounts and not given any accessTo date it still isn't resolvedI was never given an opportunity to re register for classes after it was resolvedI was never given notice that any monies were owed and that was unable to attend charter oak especially when I took classes at Charter Oak beforeHow can Charter Oak fraudulently have me registered for classes under another social security number then hold me responsible for monies under a different social security numberThis must be resolved so I can be allowed to re register for classes
Sincerely,
*** ***

For the College to respond through a third party, the complainant must submit the attached signed waiver per the Family Educational Rights and Privacy Act (FERPA) Upon receipt we can provide our response Thank youSee Attached Document

Complaint: ***
I am rejecting this
response because: I am signing the release and sending it today. I received a response from the business office which was inconsistent with my contacts from Charter OakTherefore, I requested a meeting with the Presidents office to resolve but have not received that
Sincerely,
*** ***

?
Complaint: [redacted]
I am rejecting this response because:I went to an event st [redacted] where a representative for Charter Oak assisted by completing my FAFSA for meOver a month later I found out that my social security number was incorrect in the systemI again went to meet with a charter oak rep who assisted me refilling out my FAFSAI was informed weeks later that FAFSA corrected the issue but the school did notI made numerous calls but rectify but the wrong SS number remainedI received emails stating my SS number was still wrongI was told to refill out my FAFSA again but informed them I did alreadyIn Sept it still wasn't resolved and was clearly documented in my emailsI was told to send a letter to have it changedI sent a letter and received no responseAt that point I was told to unregistered and then re register when it's resolved so I withdrew and sent another certified letter but received nothing againI was then locked out of my accounts and not given any accessTo date it still isn't resolvedI was never given an opportunity to re register for classes after it was resolvedI was never given notice that any monies were owed and that was unable to attend charter oak especially when I took classes at Charter Oak beforeHow can Charter Oak fraudulently have me registered for classes under another social security number then hold me responsible for monies under a different social security numberThis must be resolved so I can be allowed to re register for classes
Sincerely,
[redacted]

[redacted] states his social security number linked to his College account was inaccurate and that he is owed a refund for courses that he did not take.   He is asking the College for $5,000.Re: Social Security Number:The documentation reflects that [redacted] initially entered his social security number incorrectly on his FAFSA form.  [redacted] then resubmitted his FAFSA with a corrected social security number on 8/13/14.  Since that time his account has always reflected the revised social security number that [redacted] submitted.  This corrected number does not have any impact on his outstanding balance.Re: Outstanding balanceThe documentation reflects that [redacted] registered at the College as part of a program called Go Back to Get Ahead.  The program provided financial incentives to students to return to college to complete their college degree.  The program also required students of the program who did not successfully complete their courses to pay for the courses they had registered for.  According to the College’s records [redacted] is in arrears $1,012.[redacted] was sent via email the following documentation of these two issues by the College’s registrar on 4/15/16.                                         ...⇄ [redacted]               Dear [redacted], The Business Office and the President have received your letters regarding your balance on account and have asked me to respond on their behalf. On November 17, 2015, I addressed these very same concerns and I never received a response from you. As I mentioned, the Provost and I reviewed your Petition appeal and unfortunately, we will not be able to grant you a refund or remove the charges from your account.  In your Petition, you indicated that you made several attempts to change your SSN, and that the College ‘refused to change it’. Based on information I obtained from your records, I was able to determine that we reached out to you on several occasions regarding the SSN and we never received any responses from you. The reason why your SSN was inaccurate from the beginning is because when you submitted your FAFSA, you entered the SSN inaccurately. It was not the college. We pull the information from FAFSA based on what the student submits. Based on this chain of events, the following transpired: •         On 8/13/14 you talked via phone to the Director of Financial Aid while you were at [redacted], editor’s note)and you submitted a corrected FASFA and your Financial Aid exit counseling. •         As of 8/15/14 your record was updated by Financial Aid and you were sent your Financial Aid Award. •         On 8/20/14 you accepted your [redacted]. •         On 9/3/14 you sent an email to the Business Office inquiring that your SSN number was not accurate, but it was, as of 8/13/14 when you submitted the corrected FAFSA at [redacted]. However, [redacted] from my staff emailed you back on 9/4/14 stating what you needed to do to correct your record if “you felt it was not accurate”. She never received a response from you.•         On 10/5/14 you emailed your advisor stating that you were not happy with the MAT 103 class for various reasons and that you wanted to drop. She responded to you on 10/9/14 stating that you were funded by the Go Back To Get Ahead program and that you needed to talk to Financial Aid before withdrawing from your classes and the college. •         On 10/7/14 you emailed the Financial Aid office stating that your SSN was still incorrect and that you wanted to be removed from your class immediately because of it. On that same day someone from Financial Aid called and left you a message asking you to call back to discuss your email and why you wanted to drop your classes in further detail. They never received a call back from you.•         On 10/10/14 you submitted the withdrawal form for MAT 103 and also asked to be dropped from IDS 101. We processed the form; however, my staff member noticed you listed a SSN issue as the reason for withdrawal so she reached out to you in an email asking you to respond if you thought your SSN was inaccurate. She never received a response from you.  As part of the Go Back To Get Ahead agreement that you agreed to when you started the program, students must successfully complete courses in order to receive money from the program. Because you withdrew/dropped your classes, the money was returned and you now owe for the cost of the MAT 105 course. Our withdrawal policy is clearly stated on our website, in the catalog, and on the academic calendar: http://www.charteroak.edu/catalog/current/academic_policies_regulations/course_w...⇄ is for these reasons that we cannot approve your write off of balance request.