ChartIQ

Hello, In regard to this case, the assertions made by [redacted] are not factualAttached is a documentation trail wherein Mr [redacted] admits that he made a mistake in not implementing the package during our free evaluation period (extended to all customers)Further down in the correspondence numerous emails describing how good he felt the product isNowhere was there a request to implement two OHLC graphs on a single chart (which we do not support and never would tell a customer otherwise)There have been no requests for support in over monthsDespite all of this, we do not want any customer to feel they have made a purchase for a product they cannot useMr [redacted] requested that we refund the second half of payment ($750)We are willing to do so in order to resolve the issue [redacted] CTO ChartIQ

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Hello,In regard to this case, the assertions made by *** *** are not factualAttached is a documentation trail wherein Mr*** admits that he made a mistake in not implementing the package during our free evaluation period (extended to all customers)Further down in the correspondence
numerous emails describing how good he felt the product isNowhere was there a request to implement two OHLC graphs on a single chart (which we do not support and never would tell a customer otherwise).There have been no requests for support in over months.Despite all of this, we do not want any customer to feel they have made a purchase for a product they cannot useMr*** requested that we refund the second half of payment ($750)We are willing to do so in order to resolve the issue.*** ***CTOChartIQ

Hello,
In regard to...

this case, the assertions made by [redacted] are not factual. Attached is a documentation trail wherein Mr. [redacted] admits that he made a mistake in not implementing the package during our free evaluation period (extended to all customers). Further down in the correspondence numerous emails describing how good he felt the product is. Nowhere was there a request to implement two OHLC graphs on a single chart (which we do not support and never would tell a customer otherwise).
There have been no requests for support in over 6 months.
Despite all of this, we do not want any customer to feel they have made a purchase for a product they cannot use. Mr. [redacted] requested that we refund the second half of payment ($750). We are willing to do so in order to resolve the issue.
[redacted]
CTO
ChartIQ

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: The charting package they sold me did not include the ability to put 2 or more OHLC graphs on the same chart as I was told it would. I worked for almost 6 months to try and implement this feature with no success, wasting hundred of hours of time. Their support was no help.Desired Settlement: I would like a full refund.

Business

Response:

Hello,