Chase Card Services

Got approved for a card with no problemUsed it a few times and then card stopped working Called customer service and after answering security questionsCustomer service said it was working Tried card again Still did not workEven with customer service on the lineGot run around, not helpful, very rude service to the point I get very frustrated and upsetLegally I am not supposed to get upsetIf chase doesn't want me to have a card with themThey should just say so or reevaluate the people that are in customer serviceI thought Chase would be a good business to deal with

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 20, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Chase Bank has not taken the matter seriouslyThey should have received an arbitration request today February 27, and it doesn't surprise me that they have provided a response
Regards,*** ***

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 20, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you
Tell us why here

Exceptionally friendly and compassionate customer service!
In experiencing some financial struggle, we have dealt with multiple creditors, and this company has been BY FAR the most pleasant to work with, Every agent that I have spoken to has been helpful and kind, above and beyond anything that I have experienced in the past

This letter is to acknowledge receipt of your correspondence from *** **Chase takes consumer feedback very seriously, and we will immediately begin to review this specific situationThis case Will be fully researched and a detailed response will be mailed directly to the
consumer. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. Sincerely, Executive Office

Dear Ms***:
This letter is to acknowledge receipt of your correspondence from Mr*** ***I appreciate the opportunity to respond to you
I am pleased to confirm that I spoke with Mr*** on March 6, 2014, and confirmed this matter has been resolved to his satisfactionIn order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you
Sincerely,
***
***

I am writing in response to your Revdex.com complaint received in our office on March 2, 2015, regarding [redacted].Please know that we addressed Ms. [redacted] concerns in our letter dated March 9, 2015. For Ms. [redacted] privacy, we did not provide a copy of the letter to the Revdex.com.If you have any questions, please call me at ###-###-####, extension ###-####.Sincerely, [redacted]Executive Office

January 20, 2014 
 
Re: Chase Freedom [redacted] Account •••• •••• •••• [redacted]
 
 
Dear Mr....

[redacted]:
 
This letter Is In response to the second inquiry addressed to the [redacted] and to confirm our telephone conversation on January 16, 2014, In addition to the e-mail received on January 16, 2014. On behalf of the Card Services Executive Office, I welcome this opportunity to respond to you.
 
We are providing you with a detailed response that addresses your concerns. For your privacy, a copy of this letter has not been provided to the Revdex.com. You may use your own discretion In sharing this response.
 
Mr. [redacted], I understand you continue to have concerns regarding the recent purchase made through [redacted].com with the rewards on the above-referenced account. After a further review, I have verified [redacted] will not subtract the points on their end until the Items have been shipped on that particular order. This may cause Customers to see more points in their [redacted] bucket than they have. This could cause their order to be declined due to Insufficient reward points. It has been confirmed [redacted] declined the $4.00 order dated December 29, 2013.
 
The Chase Freedom Ultimate Reward program has many other redemption features available. In your e-mail, you have indicated you wish not to share your rewards points with [redacted] anymore. You may deactivate your enrolment online for Shop with Points online at [redacted] or contact me directly at the number listed below.
 
Mr. [redacted], I regret any miscommunication or inconvenience this may have caused you. If you have any additional questions, please contact me. My hours are Monday through Friday from
8:30 a.m. until 5:00 p.m., Central Time.
 
Sincerely,
 
 
 
[redacted]
Card Services Executive Office
[redacted]
 
 
cc: [redacted]
Vice President

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 10, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

We have received the concerns your office forwarded to us for [redacted].I am happy to respond to you on behalf of the Card Services Executive Office.Chase takes consumer feedback very seriously and we have reviewed this specific situation. A detailed response has been...

mailed directly to the consumer.In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.Sincerely,[redacted]Exeoutlve Offloe

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 20, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue was resolved when I spoke with another associate at Chase Card Services after [redacted], the person who responded to this inquiry, disregarded to return my several messages left for her, returning her voice message while I was trying to have the issue resolved.
[redacted]ra is an 'EXTREMELY DISHONEST' person, when she leaves her extension but does not bother to return the calls. It is so shameful that in this country so many businesses are run based on 'DISHONESTY'! Chase Must be very ashamed to pursue dishonesty.
I'd like to challenge the 'HONORS' of this person, since I really doubt about this person to have any honors when provides a number without responding to the messages.
She is not definitely the only person who has done that. It happens in many businesses in the United Stated, where people send a generic letter with their contact information, asking the customer to contact them for further concerns or actions!
I'd like this person, who has provided her contact information, just to respond to this message providing me with the reason why she has disregarded my several voice messages, returning her voice message. I was hoping that the Management at Chase Card Services were wiser and would let the Gentleman at that office, who picked up the case after [redacted] Dropped the ball and resolved it towards my satisfaction, to respond!
Regards,
[redacted]

Got approved for a card with no problem. Used it a few times and then card stopped working. Called customer service and after answering security questions. Customer service said it was working. Tried card again. Still did not work. Even with customer service on the line. Got run around, not helpful, very rude service to the point I get very frustrated and upset. Legally I am not supposed to get upset. If chase doesn't want me to have a card with them. They should just say so or reevaluate the people that are in customer service. I thought Chase would be a good business to deal with.

To whom it may concern: 
This letter is to acknowledge receipt of your correspondence from, Ms. [redacted]. Chase takes consumer feedback very seriously, and we immediately begin to review this specific situation. We appreciate the opportunity to respond. This case was...

fully researched and a detailed response was provided to Ms. [redacted]. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.
Sincerely, 
[redacted]
Chase Executive Office

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 20, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 20, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.
Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 10, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

To whom it may concern: 

This letter is to acknowledge receipt of your correspondence from, Ms. [redacted]. Chase takes consumer feedback very seriously, and we immediately begin to review this specific situation. We appreciate the opportunity to respond. This case was...

fully researched and a detailed response was provided to Ms. [redacted]. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.

Sincerely, 

Chase Executive Office