I, *** *** an estimator from Chase Lumber, did go to the Home to measure doors for pricing purposesAn estimate was prepared and submitted to the home ownersThe home owners then had their contractor come over and measure windows to verify fitThe home owners returned to my office to
order the windows and doorsWe reviewed and made changes to the estimate based on the measurements they provided and the color choices they made out of the catalogThe home owners reviewed the estimate, accepted it, and posted a depositThe product was then ordered and delivered to the homeA different contactor was hired to finish the jobOne of the doors was a couple of inches too big for the openingI went to the job site to review the situation and the dimensions given to me by home owner from the previous contractor were too bigAlthough not my fault I replaced the door at no cost to the home owner or other contractorThe color of hardware shipped out was oil rubbed bronze, which is what the home owners picked out of the catalog when we orderedOnce it was delivered, the homeowners decided they didn't like the selection they madeThis is a special order item and not refundableWe would like to offer the following as a resolve to this issueChase lumber will provide the customer all new hardware in Antique Brass at no cost to the customerCustomer shall be responsible for the installation*** ***
Chase Lumber
I, *** *** an estimator from Chase Lumber, did go to the Home to measure doors for pricing purposesAn estimate was prepared and submitted to the home ownersThe home owners then had their contractor come over and measure windows to verify fitThe home owners returned to my office to
order the windows and doorsWe reviewed and made changes to the estimate based on the measurements they provided and the color choices they made out of the catalogThe home owners reviewed the estimate, accepted it, and posted a depositThe product was then ordered and delivered to the homeA different contactor was hired to finish the jobOne of the doors was a couple of inches too big for the openingI went to the job site to review the situation and the dimensions given to me by home owner from the previous contractor were too bigAlthough not my fault I replaced the door at no cost to the home owner or other contractorThe color of hardware shipped out was oil rubbed bronze, which is what the home owners picked out of the catalog when we orderedOnce it was delivered, the homeowners decided they didn't like the selection they madeThis is a special order item and not refundableWe would like to offer the following as a resolve to this issueChase lumber will provide the customer all new hardware in Antique Brass at no cost to the customerCustomer shall be responsible for the installation*** ***
Chase Lumber