[redacted] ,I am in receipt of of [redacted] 's Complaint.My answer is this: [redacted] is the ex-president who was involved in a legal battle between the homeowners and the BoardThe settlement that was reached was that he and the Board would step down and our company would take over the operation of the community.At the time of transition the old Board turned over very few records, a total $in savings and about $10,in past due billsWe also found out later, that there was $60,in unpaid legal feesIn addition they turned over nearly $16,in delinquent homeowner accounts in various stages of liens and foreclosure's which we found the attorney had never been paid for.Or company spent the first month's of operating the budget just trying to keep the water and electric from being shut offAs well as keeping the snow removal and lawncare companies from stopping servicesTo date we have managed to bring those delinquent bills up to date and are now to paying them on time each monthAlso we have collected several of the larger foreclosure'sWe have set up a payment plan with the attorney's office and are continuing to try and move the community forwardWe have also set up a collection process to get the past due accounts collected.That said [redacted] is correct that communication could be betterPart of the problem is that none of the Homeowners that put their money in escrow and sued the Board will run for Board positions nowThe old Board members can not run per the agreement and most of the rest are behind on the assessments and can not run per the declaration.This also brings up another problem in that I am not sure with the number of homeowners delinquent in their dues, that we could even reach a legal quorum to have a vote.I understand [redacted] 's frustration but will say that the problem that presently exists is of his and the previous Boards making.I will however for the sake of communication and to settle this complaint get out a letter to the homeowner-ship in the next couple of weeks to apprise them of the situation, see if we can garner any interest in somebody running for the Board and try to get an election scheduledI too would like to have a Board in placeit is important to a healthy condominium community.Best Regards Dan D [redacted] President | Managing PartnerOffice | [redacted] Direct | [redacted] Fax | [redacted] Email | [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] As MrD [redacted] suggests, you can contact the Association attorney, [redacted] , and he should confirm the information sent in my previous responseThe bottom line is there is still no communication from EMSThree weeks ago, MrD [redacted] promised that the homeowners would be contacted regarding a meeting within three weeksStill no contactNow he's working on it? What has he been doing for the last three weeks? Regards, [redacted]
The interior leak was reported to us on 6-17-and on the same day we inquired with the board what they would direct us to do. The Board of Directors took some time to review their governing documents and directed us that it was an issue between two homeowners and the HOA would not be
involved nor have any responsibilityThis was conveyed back to the homeowner, and her mother on 6-20-16. This complaint is not against Elite Management Services as we are only authorized to do what the board of directors of any association allows us to do and in this instance we were instructed that the HOA is not responsible. We have asked the Board to give the matter another look and they agreed to do so, however, we cannot control the timing of that re-evaluation but will act as quickly as possible on their decision should that decision be different that previously
My only answer to this is for you to call the association attorney. [redacted]. He was the associations attorney that negotiated the deal.I will continue to find a location to hold an annual meeting and get a letter out to the homeowners.
Ms. [redacted] We do not manage a "[redacted] HOA in Fairborn, OH" which is why we do not show any contact from you concerning this HOA. However, after your complaint, we searched by your address and found that you actually live in [redacted] HOA in Fairborn, OH...
which we do manage. We did not receive anything from a closing attorney for the sale of the home either in the summer as you state or September as the Registrar of Deeds states is the purchase date of your property. We have never received any returned mail which was sent to the property address in the old owner's name. At this time, the property has been updated to your name as owner and we will be sending out both a Welcome Kit and a current statement. We apologize for any inconvenience. In the future, please refer to [redacted] as your HOA and we will be happy to help.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted],I am in receipt of of [redacted]'s Complaint.My answer is this:[redacted] is the ex-president who was involved in a legal battle between the homeowners and the Board. The settlement that was reached was that he and the Board would step down and our company would take over the operation of...
the community.At the time of transition the old Board turned over very few records, a total $86.00 in savings and about $10,000.00 in past due bills. We also found out later, that there was $60,000.00 in unpaid legal fees. In addition they turned over nearly $16,000.00 in delinquent homeowner accounts in various stages of liens and foreclosure's which we found the attorney had never been paid for.Or company spent the first 6 month's of operating the budget just trying to keep the water and electric from being shut off. As well as keeping the snow removal and lawncare companies from stopping services. To date we have managed to bring those delinquent bills up to date and are now to paying them on time each month. Also we have collected several of the larger foreclosure's. We have set up a payment plan with the attorney's office and are continuing to try and move the community forward. We have also set up a collection process to get the past due accounts collected.That said [redacted] is correct that communication could be better. Part of the problem is that none of the Homeowners that put their money in escrow and sued the Board will run for Board positions now. The old Board members can not run per the agreement and most of the rest are behind on the assessments and can not run per the declaration.This also brings up another problem in that I am not sure with the number of homeowners delinquent in their dues, that we could even reach a legal quorum to have a vote.I understand [redacted]'s frustration but will say that the problem that presently exists is of his and the previous Boards making.I will however for the sake of communication and to settle this complaint get out a letter to the homeowner-ship in the next couple of weeks to apprise them of the situation, see if we can garner any interest in somebody running for the Board and try to get an election scheduled. I too would like to have a Board in place. it is important to a healthy condominium community.Best Regards Dan D[redacted]President | Managing PartnerOffice | [redacted]Direct | [redacted]Fax | [redacted]Email | [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] As Mr. D[redacted] suggests, you can contact the Association attorney, [redacted], and he should confirm the information sent in my previous response. The bottom line is there is still no communication from EMS. Three weeks ago, Mr. D[redacted] promised that the homeowners would be contacted regarding a meeting within three weeks. Still no contact. Now he's working on it? What has he been doing for the last three weeks?
Regards,
[redacted]
[redacted] ,I am in receipt of of [redacted] 's Complaint.My answer is this: [redacted] is the ex-president who was involved in a legal battle between the homeowners and the BoardThe settlement that was reached was that he and the Board would step down and our company would take over the operation of the community.At the time of transition the old Board turned over very few records, a total $in savings and about $10,in past due billsWe also found out later, that there was $60,in unpaid legal feesIn addition they turned over nearly $16,in delinquent homeowner accounts in various stages of liens and foreclosure's which we found the attorney had never been paid for.Or company spent the first month's of operating the budget just trying to keep the water and electric from being shut offAs well as keeping the snow removal and lawncare companies from stopping servicesTo date we have managed to bring those delinquent bills up to date and are now to paying them on time each monthAlso we have collected several of the larger foreclosure'sWe have set up a payment plan with the attorney's office and are continuing to try and move the community forwardWe have also set up a collection process to get the past due accounts collected.That said [redacted] is correct that communication could be betterPart of the problem is that none of the Homeowners that put their money in escrow and sued the Board will run for Board positions nowThe old Board members can not run per the agreement and most of the rest are behind on the assessments and can not run per the declaration.This also brings up another problem in that I am not sure with the number of homeowners delinquent in their dues, that we could even reach a legal quorum to have a vote.I understand [redacted] 's frustration but will say that the problem that presently exists is of his and the previous Boards making.I will however for the sake of communication and to settle this complaint get out a letter to the homeowner-ship in the next couple of weeks to apprise them of the situation, see if we can garner any interest in somebody running for the Board and try to get an election scheduledI too would like to have a Board in placeit is important to a healthy condominium community.Best Regards Dan D [redacted] President | Managing PartnerOffice | [redacted] Direct | [redacted] Fax | [redacted] Email | [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] As MrD [redacted] suggests, you can contact the Association attorney, [redacted] , and he should confirm the information sent in my previous responseThe bottom line is there is still no communication from EMSThree weeks ago, MrD [redacted] promised that the homeowners would be contacted regarding a meeting within three weeksStill no contactNow he's working on it? What has he been doing for the last three weeks? Regards, [redacted]
The interior leak was reported to us on 6-17-and on the same day we inquired with the board what they would direct us to do. The Board of Directors took some time to review their governing documents and directed us that it was an issue between two homeowners and the HOA would not be
involved nor have any responsibilityThis was conveyed back to the homeowner, and her mother on 6-20-16. This complaint is not against Elite Management Services as we are only authorized to do what the board of directors of any association allows us to do and in this instance we were instructed that the HOA is not responsible. We have asked the Board to give the matter another look and they agreed to do so, however, we cannot control the timing of that re-evaluation but will act as quickly as possible on their decision should that decision be different that previously
My only answer to this is for you to call the association attorney. [redacted]. He was the associations attorney that negotiated the deal.I will continue to find a location to hold an annual meeting and get a letter out to the homeowners.
Ms. [redacted] We do not manage a "[redacted] HOA in Fairborn, OH" which is why we do not show any contact from you concerning this HOA. However, after your complaint, we searched by your address and found that you actually live in [redacted] HOA in Fairborn, OH...
which we do manage. We did not receive anything from a closing attorney for the sale of the home either in the summer as you state or September as the Registrar of Deeds states is the purchase date of your property. We have never received any returned mail which was sent to the property address in the old owner's name. At this time, the property has been updated to your name as owner and we will be sending out both a Welcome Kit and a current statement. We apologize for any inconvenience. In the future, please refer to [redacted] as your HOA and we will be happy to help.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted],I am in receipt of of [redacted]'s Complaint.My answer is this:[redacted] is the ex-president who was involved in a legal battle between the homeowners and the Board. The settlement that was reached was that he and the Board would step down and our company would take over the operation of...
the community.At the time of transition the old Board turned over very few records, a total $86.00 in savings and about $10,000.00 in past due bills. We also found out later, that there was $60,000.00 in unpaid legal fees. In addition they turned over nearly $16,000.00 in delinquent homeowner accounts in various stages of liens and foreclosure's which we found the attorney had never been paid for.Or company spent the first 6 month's of operating the budget just trying to keep the water and electric from being shut off. As well as keeping the snow removal and lawncare companies from stopping services. To date we have managed to bring those delinquent bills up to date and are now to paying them on time each month. Also we have collected several of the larger foreclosure's. We have set up a payment plan with the attorney's office and are continuing to try and move the community forward. We have also set up a collection process to get the past due accounts collected.That said [redacted] is correct that communication could be better. Part of the problem is that none of the Homeowners that put their money in escrow and sued the Board will run for Board positions now. The old Board members can not run per the agreement and most of the rest are behind on the assessments and can not run per the declaration.This also brings up another problem in that I am not sure with the number of homeowners delinquent in their dues, that we could even reach a legal quorum to have a vote.I understand [redacted]'s frustration but will say that the problem that presently exists is of his and the previous Boards making.I will however for the sake of communication and to settle this complaint get out a letter to the homeowner-ship in the next couple of weeks to apprise them of the situation, see if we can garner any interest in somebody running for the Board and try to get an election scheduled. I too would like to have a Board in place. it is important to a healthy condominium community.Best Regards Dan D[redacted]President | Managing PartnerOffice | [redacted]Direct | [redacted]Fax | [redacted]Email | [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] As Mr. D[redacted] suggests, you can contact the Association attorney, [redacted], and he should confirm the information sent in my previous response. The bottom line is there is still no communication from EMS. Three weeks ago, Mr. D[redacted] promised that the homeowners would be contacted regarding a meeting within three weeks. Still no contact. Now he's working on it? What has he been doing for the last three weeks?
Regards,
[redacted]