Chase Publications

July 22, 2016Dear [redacted] ***,I am in receipt of the complaint you sent (reference ID [redacted] ) in regards to a shipping address issue.The customer placed an order on our website, his billing address is his current address but the shipping address wasn't updated with the correct information.We issued a call tag to pick up the order and have sent it to the correct address.Sincerely,Becky BExecutive Assistant to the President

June 9, 2016Dear [redacted] ***,I am in receipt of the complaint you sent (reference ID [redacted] ) in regards to a pricing issue with an order placed on 5/18/16.The customer placed an order on our website, using [redacted] as his method of paymentDue to a technical issue with our promotional offer at the time, items in his cart were at an extremely reduced price.The customer contacted us initially, wanting to use a credit card directly with us instead of using [redacted] During multiple e-mail conversations, the customer was informed that we could not honor the prices in his cart, stating our corrections of errors and inaccuracies policy (which can also be found on our website):Corrections of Errors and Inaccuracies While we try to ensure accuracy on our website and in our catalogs, typographical errors on pricing or descriptions may occurWe reserve the right to Correct any errors, omissions or inaccuracies and to cancel or refuse any order based upon an incorrect price or descriptionWe also reserve the right to cancel any order placed beyond the limits of our promotional offersSuch corrections or Cancellations may be made even after an order is submitted and accepted.The customer was offered to get the order at the correct pricing, with an additional 20% discount, which he refused.Sincerely,Becky B.Executive Assistant to the President

December 8, 2015Dear [redacted] ***,I am in receipt of the complaint you sent (reference ID [redacted] ) in regards to issues encountered while placing an order on our website.According to our records, the customer successfully placed an order on 11/9/using [redacted] as the method of paymentIn addition, the customer was sent a complimentary tie to apologize for the issues that occurred while trying to place an order on 1/7/15.The problem this customer originally encountered has been resolved, he was able to purchase the shirts at the advertised price and use his preferred method of paymentI believe this complaint has been successfully resolved and should not reflect poorly on our company.Please also note that Ross A [redacted] is no longer with Paul Fredrick, and future correspondence should be sent to my attention to ensure a timely response.Sincerely,Lyle C.President

I am in receipt of the complaint you sent (reference ID [redacted] ) in regards to an issue with shipping charges.The customer placed an order on 4/4/merchandise total was $+ $shipping & handling = $The customer called on 4/indicating he was returning the items ordered, there is no mention of a question regarding shipping chargesIn addition, we have not received a return from this Customer.Our policy states that we will refund the purchase price of our items, shipping costs are not refunded.If the customer has chosen to exchange his items, we will send him the exchange items at no additional shipping costsIf he has chosen to receive a refund, he will be refunded the $he paid for the merchandiseIn addition, we will refund the original $shipping & handling paid as a courtesy for any confusion on our returns policy.Please also note that Ross A [redacted] is no longer with Paul Fredrick, and future correspondence should be sent to my attention to ensure a timely response.Sincerely,Becky B [redacted] Executive Assistant to the President

I am in receipt of the complaint you sent (reference ID ***) in regards to issues with an order placed on March 27.The customer has been corresponding with our customer service department both before and after his complaint was filedThe delay in responding to your inquiry was due to the fact
that there was still open communication trying to resolve his issue.While we have posed several options to the customer, he has at this time chosen instead to close this matter.Sincerely,Becky B*** Executive Assistant to the President

February 12, 2016Dear *** ***,I am in receipt of the complaint you sent (reference ID * ***) in regards to issues with his order placed with us on December 13th.The customer states that there were chargeback fees because we waited to remove the funds for this order from his accountPaul
Fredrick authorized the credit card on December 14th and then on the ship date of December 18, Paul Fredrick accepted his fundsIn accordance with Federal Law, Paul Fredrick is notable to accept funds until the product has been shipped to the customerIf there was additional delay beyond December 18th, this would be a delay by his bank to post this transaction to his account.In addition, the customer is upset that as of December he had not received his refund of the itemOur policy is to issue a refund for a returned product once it is received by Paul FredrickThe customer called on December 23rd indicating he was returning the shoes to us for a refund, and requested a pre-paid return label, which was e-mailed to himHe then called on December 26th & 30th complaining about the time it took for us to debit his accountAs a show of good faith, a request was put into our billing department to refund him the price he paid for the itemThe refund was processed on December 31st.We left the customer a message on 1/3/to let him know the refund was process on 12/31/Customer called back on 1/4/complaining he had not yet received his refundOur Billing manager contacted his bank and they indicated that due to the holiday and the weekend, they did not yet see the refund on their endWe again left a message for the customer explaining this and advising him to contact his bank.The issues that the customer experienced in regards to the funds being withdrawn and then refunded to his bank account, were not caused by Paul FredrickThese issues need to be addressed by his bank.We in fact went out of our way to please the customer, by refunding him for the item prior to receiving them back.Please also note that Ross A*** is no longer with Paul Fredrick, and future correspondence should be sent to my attention to ensure a timely response.Sincerely,Becky BExecutive Assistant to the President

June 24, 2016Dear *** ***,I am in receipt of the complaint you sent (reference ID * ***) in regards to a return problem.The customer stated he requested a box to return his two shirts and that we refused to send one tohimIt is not our policy to send out replacement boxes for a customer to
use when returning an item.However, so that we can resolve this matter, today I have sent him a box and a pre-paid return label he can use to send the shirts back.Sincerely,Becky B.Executive Assistant to the President

February 3, 2017Dear *** ***,I am in receipt of the complaint you sent (reference ID ***) in regards to an issue with the $big & tall upcharge.The customer sent us a copy of his invoice questioning the upcharge of $One of our representatives contacted him by phone and explained where
to see this information in his catalogHe hung up on her.I am enclosing copies of the catalog pages he placed his orders from as well as a copy of the order form from the catalogThe order form shows what sizes will have the $big & tall upchargeThe sizes he ordered with the upcharge were an x and an x 35.Sincerely,Becky BExecutive Assistant to the President

July 22, 2016Dear *** ***,I am in receipt of the complaint you sent (reference ID * ***) in regards to a shipping address issue.The customer placed an order on our website, his billing address is his current address but the shipping address wasn't updated with the correct information.We issued
a call tag to pick up the order and have sent it to the correct address.Sincerely,Becky BExecutive Assistant to the President

I am in receipt of the complaint you sent (reference ID [redacted]) in regards to an issue with shipping charges.The customer placed an order on 4/4/16 merchandise total was $49.90 + $9.99 shipping & handling = $59.89. The customer called on 4/14 indicating he was returning the items ordered,...

there is no mention of a question regarding shipping charges. In addition, we have not received a return from this Customer.Our policy states that we will refund the purchase price of our items, shipping costs are not refunded.If the customer has chosen to exchange his items, we will send him the exchange items at no additional shipping costs. If he has chosen to receive a refund, he will be refunded the $49.90 he paid for the merchandise. In addition, we will refund the original $9.99 shipping & handling paid as a courtesy for any confusion on our returns policy.Please also note that Ross A[redacted] is no longer with Paul Fredrick, and future correspondence should be sent to my attention to ensure a timely response.Sincerely,Becky B[redacted]Executive Assistant to the President

December 8, 2015Dear [redacted],I am in receipt of the complaint you sent (reference ID [redacted]) in regards to issues encountered while placing an order on our website.According to our records, the customer successfully placed an order on 11/9/15 using [redacted] as the method of payment. In addition,...

the customer was sent a complimentary tie to apologize for the issues that occurred while trying to place an order on 1 1/7/15.The problem this customer originally encountered has been resolved, he was able to purchase the shirts at the advertised price and use his preferred method of payment. I believe this complaint has been successfully resolved and should not reflect poorly on our company.Please also note that Ross A[redacted] is no longer with Paul Fredrick, and future correspondence should be sent to my attention to ensure a timely response.Sincerely,Lyle C.President

June 9, 2016Dear [redacted],I am in receipt of the complaint you sent (reference ID [redacted]) in regards to a pricing issue with an order placed on 5/18/16.The customer placed an order on our website, using [redacted] as his method of payment. Due to a technical issue with our promotional offer at the...

time, items in his cart were at an extremely reduced price.The customer contacted us initially, wanting to use a credit card directly with us instead of using [redacted]. During multiple e-mail conversations, the customer was informed that we could not honor the prices in his cart, stating our corrections of errors and inaccuracies policy (which can also be found on our website):Corrections of Errors and Inaccuracies While we try to ensure accuracy on our website and in our catalogs, typographical errors on pricing or descriptions may occur. We reserve the right to Correct any errors, omissions or inaccuracies and to cancel or refuse any order based upon an incorrect price or description. We also reserve the right to cancel any order placed beyond the limits of our promotional offers. Such corrections or Cancellations may be made even after an order is submitted and accepted.The customer was offered to get the order at the correct pricing, with an additional 20% discount, which he refused.Sincerely,Becky B.Executive Assistant to the President